Why is there a £15 early cancellation charge?

A lot of our tickets offer you a discounted rate so you can travel longer for less money. Unfortunately, if you cancel your ticket early, you can't enjoy that reduced rate anymore.

You can only have this reduced rate if you use the entire ticket. We take a £15 early cancellation charge to cover the extra money you would've spent if you had bought your tickets at the regular cost.

We're sorry if this causes you stress, but we have to do this to stop anyone from misusing our offers, we'll always consider individual circumstances so please let us know if you think we should take another look at your request.