What do I do if I've lost something on a bus?

Please fill in the form below with the details of your query and a member of our team will be in touch.

If you are travelling in London go to the TFL lost property page.

If you are travelling on a Bee Network bus in Greater Manchester go the Bee Network lost property form.

We aim to respond to you and resolve your query within four working days.

Before you contact us:

Perishable food (fresh produce, meat, fish, bakery goods or dairy) will be stored for a maximum of 48-hours, depending on condition and hygiene concerns. Specifically leaking food, spoiled goods, and anything posing health or safety risks may be destroyed immediately.
Credit and debit cards are securely destroyed – please cancel them with your bank.
Battery items such as single-use vapes, e-cigarettes, damaged electronic devices or items with leaking, swollen or overheating batteries are destroyed.

Date of your journey *

Approx time of travel *

In what area were you travelling? *

Clear

Current location

You may enter the location of the start / end of your journey or even somewhere locally

Which service did you use? *

Clear

By entering the area of travel in the previous question, you'll find local services higher up in this list

Which stop did you get on at? If you know the stop name or street name please provide this here. If you're not sure, you can leave this blank

Which stop did you get off at? If you know the stop name or street name please provide this here. If you're not sure, you can leave this blank

What did you lose? *

What colour is the item? *

Can you share any extra details that will help us identify your item? * Please include as many details as possible, such as brand, size, colour, or anything that makes your item stand out.

Name *

Preferred way for us to contact you? *

Email address *

Telephone *