It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page.
If you're requesting a refund where you bought your Smartcard ticket via your university, college, school or employer, please email your local Stagecoach operating company with details of your ticket. Contact details for your local operating company can be found in our Help and Contact section.
If you bought your StagecoachSmart card ticket on our website and want to cancel you can do this via your account.
For App mobile ticket refunds please complete the app enquiry form.
For all other refund enquiries, please complete the form below. Refunds will be processed from the date of request in line with standard terms and conditions.