Coronavirus Update Close

For the latest travel information for England, Wales and Scotland, see our Coronavirus page.

From Monday 17th May in England only, we’re safely and steadily making more seats available on local buses, when busy. For full details go to our travelling safely page.

Please continue to keep your distance, where possible and wear a face covering throughout your journey, unless you’re exempt.

Stagecoach

Refund request form

If you're requesting a refund of a paper ticket or you bought your Smartcard ticket via your university, college, school or employer, please email your local Stagecoach operating company with details of your ticket. Contact details for your local operating company can be found in our Help and Contact section.

If you bought your StagecoachSmart card ticket on our website and want to cancel you can do this via your account.

For App mobile ticket refunds please complete the App enquiry form.

For all other refund enquiries, please complete the form below. Refunds will be processed from the date of request in line with standard terms and conditions.

This can be found in your email confirmation

This can be found in your email confirmation

This can be found in your email confirmation