Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

Stagecoach

Refund request form

If you're requesting a refund of a paper ticket or you bought your Smartcard ticket via your university, college, school or employer, please email your local Stagecoach operating company with details of your ticket. Contact details for your local operating company can be found in our Help and Contact section.

If you bought your StagecoachSmart card ticket on our website and want to cancel you can do this via your account.

For App mobile ticket refunds please complete the app enquiry form.

For all other refund enquiries, please complete the form below. Refunds will be processed from the date of request in line with standard terms and conditions.

This can be found in your email confirmation

This can be found in your email confirmation

This can be found in your email confirmation