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Pay As You Go Travel frequently asked questions

Who can I contact if I have a Pay as You Go question?

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What to do if I have a Pay As You Go question?

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What's Pay As You Go?

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Do I get a ticket when I use Pay As You Go?

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What’s the difference between Pay As You Go and buying a ticket using contactless payments?

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Can my child use Pay As You Go?

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Do I need to tap on and off of every bus I travel on?

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Does the money come out of my account straight away?

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How do I know if Pay As You Go is the right option for me?

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What type of contactless cards or devices can be used to Pay As You Go?

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Do I need to use the same device or card to tap on and tap off?

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How does Pay As You Go travel work out the cost?

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Is Pay As You Go available in my area?

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What are 'capped' payments for Pay As You Go?

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What happens if I forget to 'tap off'?

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When will I see the journeys/payments in my account?

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Why have multiple Pay As You Go payments been taken on the same day?

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How do I check how much I've paid on Pay As You Go?

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How can I get a receipt for my Pay As You Go journeys?

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How do I question a journey/charge on my card?

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How will a bus inspector know that I’ve paid with Pay As You Go?

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