In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
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The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
09 Oct 2019
Stagecoach has this week launched its annual employee awards to mark National Customer Service Week and is inviting passengers in Cumbria and North Lancashire to nominate their top customer service star.
The employee awards, which are now in their tenth year, recognise staff achievements in a number of areas including safety, customer service, innovation, community, health and wellbeing, environment and operational excellence. There will also be an overall Stagecoach Star who will become the champion of champions.
Today (Wednesday 9 October) marks National Customer Service Week’s celebrate your customer service heroes’ day and Stagecoach Cumbria & North Lancashire is inviting customers to nominate a member of staff who they see on a regular basis and they feel offers consistently great service. Alternatively, there may be a member of the Stagecoach team that has done something really exceptional to help a customer who may be worthy of an award.
As the UK’s biggest bus and coach operator, the awards are open to the company’s 24,000 employees across the country, including employees from Stagecoach Cumbria & North Lancashire. Nominations are now open and can be made through www.stagecoach.com/stars up until Monday 11th November 2019.
In addition, every customer who nominates an employee will be entered into a prize draw to be in with the chance of winning £250 Love2Shop vouchers.
Mark Whitelocks, Managing Director for Stagecoach Cumbria & North Lancashire said: “Our business is built on our people and we are proud to have a highly trained team of over 24,000 employees across the country who do a great job in connecting our customers to jobs, skills and training, shopping and leisure and help to bring families and communities together.
“We get some great feedback on our people, and we know that many of our customers will have a favourite bus or tram driver, customer service assistant or inspector that makes their journey even better. We’d really love to hear from our customers who their favourite employee in Cumbria is, and nominations can easily be made at www.stagecoach.com/stars.”
Customers who wish to nominate an employee should visit www.stagecoach.com/stars to complete an online form, stating their name, contact details* location, name of the employee being nominated and why they are being nominated. The deadline for nominations is midnight on Monday 11 November 2019. A judging panel made up of drivers, managers and engineers will select the winners and these will be presented at an awards event in February 2020.
*Contact details will be required to be entered into the prize draw.