What is Demand Responsive Transport or DRT?
Demand responsive bus services are not fixed to a specific route or timetable. Instead, bus travel is shaped around the demands of those wanting to travel.
What is Stagecoach Connect?
Stagecoach Connect is our demand responsive transport (DRT) service; a bus that arrives when you need it, booked through our app or over the phone.
Who is driving my Stagecoach Connect bus?
Your bus will be driven by one of our fantastic Stagecoach drivers who are fully qualified and trained.
How do I book a journey?
You can book the service using the Stagecoach Connect app available from Google Play or App Store on your smartphone. You can pay through the app, keep track of upcoming and completed rides you’ve taken and receive notification reminders of upcoming journeys. If smartphones aren’t your thing, you can make a booking over the phone where you can speak to a member of our team. For bookings made through the phone, you will pay the driver with cash when boarding the bus.
How do I create a Stagecoach Connect account?
You can create an account on the Stagecoach Connect app. All you need to do is download the app! It takes two minutes and requires your name, phone number and email address. The Stagecoach Connect app is not the same as the Stagecoach Bus app - please make sure you select the Stagecoach Connect app.
When can I book my bus trip?
You can book up to seven days in advance or just before you travel, however we would recommend booking at least one hour before you require the bus.
Where do I get the bus from?
You may not need to walk to a bus stop to be picked up by the service, you just need to make sure you are within the Stagecoach Connect service area. Our app will detect the nearest pick-up point to you and inform you of where and when you must meet the vehicle. This could be right outside your front door; at an existing bus stop close-by; or just a short walk around the corner. If booking over the phone you will be told where your pick-up point will be.
How do I know if the bus is near me?
You will receive a text message with an ETA (estimated time of arrival). When the bus has arrived, we will let you know by sending another text.
Will the bus drop me off at my exact destination?
We will always aim to drop you off at your location or as close as the driver possibly can.
What areas can I travel to?
Stagecoach Connect currently operates in Aylesham, Evington, Eythorne, Shepherdswell and Whitfield. Find out more on our dedicated webpage.
How will I pay?
If you are using the Stagecoach Connect app you can pay by adding your credit or debit card or with Apple Pay. For bookings made over the phone, you will pay the driver with cash when boarding the bus.
Will the driver wait for me if I’m late?
As a shared service, Stagecoach Connect provides all passengers with an allocated time and location to pick up the bus. Therefore, we cannot wait for you if you arrive late at your pick-up destination.
Can I use Stagecoach Connect if I’m in a wheelchair?
Yes, you can use the Stagecoach Connect service. Please specify in your booking (over the phone or on the app) that you require a wheelchair space so we can ensure availability.
Can I travel with luggage?
Yes, you can but please be mindful that this is a shared service, therefore space must be prioritised to passengers over personal items.
Can I book a private journey?
No, we do not currently have this option. As a shared service, we work with technology to provide a quick and efficient service, linking your bus with those close to you to ensure buses run to their due time.
Can I book for multiple people at once?
Yes, you can book for multiple people but you must ensure that you’ve specified the number of people when booking over the phone or app to ensure availability for your group. Use the ‘+’ feature on the app to add more people to your booking.
Can I travel with my pet?
Assistance dogs are allowed to travel on our services.
