We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.
There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.
iOS and Android customers now have access to update to version 2.1 of the Stagecoach Bus App.
The latest update introduces the NEW How busy is my bus? This new feature is designed to help you use our services with ease while still following current social distancing guidance and provide further reassurance for your journeys with us. Integrated within the live bus map in our app, you can now see how busy your bus is likely to be using a simple colour code – green, amber or dark amber, see below to find out more.
Our mobile app has all you need in one place - Bus tracking on our new map, journey planning, live bus information and mobile bus tickets.
The interactive map - makes getting a bus so much easier
Menu: Tap to take you to the new menu bar. Find out about our new menu screen.
Refresh timer: This lets you know when the page will refresh to show you the latest info on where our buses are.
Basket: Tap here to see if you have any tickets in your basket ready to buy.
Tickets: Tap to go to the ticket section where you can see what tickets you've purchased and buy new ones. Find out more about the types of tickets we sell.
Refresh current location: Tap to refresh your current location.
Search bar: Lets you search for a particular stop, bus service or location by a key word. Enter a location to show available services and stops in this area
Bus: The easy way to track a selected bus and see where it's heading. Tapping on a bus will show you the route the bus will take and where it is currently and the time it will arrive at each stop on its route.
Bus stop: Tap a stop to see the services that run from this location. Then, when you select the service you want, you will see the next arrival time from this stop and track the journey of the whole route.
To help provide further reassurance for your journeys with us at this time, we’ve introduced a new colour indicator on the buses in our live map view to help show how busy your bus service could be.
This new indicator for your bus service should be used as a guide and is based on estimated numbers of passengers
Green bus: Means this will be a quieter service and not busy at this time.
Amber bus: Means this service is likely to be quite busy at this time.
Dark amber bus: Means this service is usually very busy at this time.
Blue bus: Sometimes you may see a blue bus icon this means that we do not have enough data on this service at this time to provide a guide to how busy this service may be
Menu screen - easily find your way around
Live map: This will take you to the new interactive map.
Plan a journey: Makes planning your journey easy and includes ticketing options, walking directions and any disruptions. Enter your ‘from’ and ‘to’ locations to get started – you can even use your phone to pinpoint where you currently are. If you have ‘home’ or ‘work’ locations saved in your favourites, you can use these to make planning a journey to these places even easier.
Tickets: Shows you your purchased and active tickets and lets you buy new ones. You can find out more about tickets here.
My favourites: Look out for the star icon next to buses, journeys and stops. Tap the star to save them and you'll find them here under My favourites. You can also save your home and work locations for quicker journey planning.
Active: These are the tickets you are currently using and have an expiration date and time.
My Tickets: This is where you will find any tickets you have bought and are not yet using or tickets you have bought that have now expired.
Buy Tickets: The place to buy any ticket type. You can filter by daily or weekly tickets. All you have to do is select the ticket you need and what passenger type you are (if it applies) and then add to your basket. Then you can either 'go to basket' or 'continue shopping'. From the basket area you can then check out. You can buy up to 10 mobile tickets and 3 mobile weekly tickets for use at any time in the next 3 months.
A new version (2.1) of the Stagecoach Bus App is now available to users. Your app will have updated automatically if you have 'Automatic App Updates' turned on.
If you have 'Automatic App Updates' turned on, your app will update automatically. Otherwise visit the App Store to update.
For the app to work properly, please make sure your software is up to date.
This shouldn't be happening and there are few things you can check to ensure a smooth update:
If you're still having problems, please get in touch via the app contact form.
No, as long as you're using the same device your tickets are safe. If you've updated and can't find your tickets there are a few things you can try:
If you still can't see your tickets, please get in touch with us via the app contact form. Please keep hold of any receipts for a refund if you've had to buy additional tickets.
The new Busy Bus indicator has been added to the app.
The Busy Bus indicator is designed to help you use our services with ease while still following current social distancing guidance. Integrated within the live bus map in our app, you can now see how busy your bus is likely to be using a simple colour code – green, amber or dark amber.
The information we’re using is taken from current trends in travel and is specific to your local bus route. We’re using data gathered from the previous journeys on that trip to show you where the busy buses are which will help you plan your travel.
You might occasionally see a blue bus, which means we haven’t yet gathered enough data for that journey but the bus is still on route.
Click the three lines in the top left corner. From here you can plan journeys, buy tickets or track your bus.
The app refreshes every 20 seconds. You'll see an orange circle turning white as it refreshes.
Zoom in and tap on a bus number and you'll see where the bus currently is on the route.
Yes, you can. Pinch the screen with two fingers and move the map.
Just tap on the blue circle with a white arrow. Your location on the map will show as a pulsating blue dot.
You can use the interactive map to find bus stops close by. You can also use the search bar to find a specific bus stop by searching for a location, postcode or the bus your need.
The 'Plan a journey' section helps you find a certain bus and view its timetable. You can download timetables directly from our website.
From the menu, tap on ‘Tickets’ to find all the mobile tickets available in your area. If you’re in the interactive map, tap on the ticket icon and from there you can buy tickets as well as view your active and previously purchased tickets.
No, a ticket can only be used on the device it was bought on.