Help shape our service changes for Tyne and Wear

Sunderland:

We’re planning timetable changes to service 10/11 in Sunderland, due to come into effect on Sunday 25 January 2026.

We’re encouraging our customers to take a look at the proposed changes and share their feedback. Your views will help us shape these plans, making sure they best meet the needs of the communities we serve.

Drawing on customer feedback and detailed analysis of current performance, the proposed timetables are designed to deliver more reliable services across the network.

You can read about the proposed changes below, then submit your feedback by clicking here: short online survey.

Service 10/11.

Following changes in customer demands, the service would be revised so that during Monday to Saturday daytimes each service is revised to operate every 30 minutes (previously every 20 minutes) and when combined along shared sections of route the combined frequency would be every 15 minutes (previously every 10 minutes).

However, we are particularly keen to hear your views regarding how the services should be routed within the St Lukes, Ford and Pennywell areas and have two options available for consideration:

Option 1:

Refers to both service 10 and 11

Option 2:

The yellow service 10 line continues to Sunderland City Centre.

Option 1

In order to improve reliability and provide a regular evenly-spaced frequency of service all the way between St Lukes, Ford and Pennywell, service 10 and service 11 trips would operate a clockwise loop when heading from Sunderland towards Pennywell. Services would operate unchanged as far as Pallion Road then all via Fordfield Road to Quarry View, continuing via the full length of St Lukes Road until the Meldon Road and Merle Terrace gyratory, returning back to Sunderland City Centre and towards Grangetown via Pallion Road as before.

Customers would be able to board and alight at any part of this route to continue their journey.

Operating both services the same way in this area allows for evenly spaced frequencies of a bus every 15 minutes at any point along the loop. With all journeys departing from the same side of the road there is no need to have to cross the road in order to board the bus that comes first!

In addition, owing to frequent instances of inconsiderate parking and difficulty in allowing buses to pass other large vehicles in the area safely, the service would no longer operate along Midmoor Road and operate along the nearby St. Lukes Road instead. Service 11 has regularly operated on diversion this way when Midmoor has been closed and permanent stops would be established. With Midmoor Road and Fordfield Road close to each other, moving the service up to St Lukes Road widens the catchment area of the service.

Option 2

Service 10 & 11 would instead operate separately, with service 10 operating from Pallion Road to Pennywell Quarry View via Fordfield Road only and service 11 would operate from Pallion Road to Pennywell Quarry View via St Lukes Road only and each service would operate every 30 minutes on each section. This would offer two separate 30 minute services rather than an evenly combined 15 and owing to the different directions travelled it would not be possible to evenly space the buses to/from the City Centre. However, unlike option 1 customers will be required to use service 10 if they require Fordfield Road and service 11 if they require St Lukes Road as there will not be a through link.

Newcastle

We’re planning timetable changes to service 22 in Newcastle, due to come into effect on Sunday 25 January 2026.

We’re encouraging our customers to take a look at the proposed changes and share their feedback. Your views will help us shape these plans, making sure they best meet the needs of the communities we serve.

Drawing on customer feedback and detailed analysis of current performance, the proposed timetables are designed to deliver a more reliable service across the network.

You can read about the proposed changes below then submit your feedback by clicking here: short online survey.

Service 22.

Following changes in customer demands, we propose to revise our daytime Monday to Saturday frequency of service 22 to operate from every 10 minutes to every 12 minutes, with some peak time journeys running every 15 minutes.

In addition, there are some minor changes to early evening journeys to improve reliability and offer more journeys to and from Cobalt.

On Saturdays the service does not currently operate via Newburn Riverside Business Park. However, as part of these proposals, and in order to bring this inline with the weekday daytime journeys, we would propose for these to additionally serve the Business Park across a similar operating day, servicing the requirements of the many organisation who are active on this day.