Welcome to Tees Flex!
Your on-demand bus service now available in Tees Valley.
Another day at the office? Heading into sixth form? A spot of retail therapy or enjoying a coffee with friends?
Demand Responsive Transport has arrived!
Tees Flex - your bus, your way...
Brought to you by Stagecoach in partnership with the Tees Valley Mayor and Combined Authority.
Tees Flex app improvements!
We have upgraded the Tees Flex app to bring you a range of exciting enhancements, from Monday 14 December.
Our all-new advance booking feature secures your booking ahead of time - prioritising your journey and confirming your booking at time of request. Simply book your seat in advance and we'll take care of the rest!
We'll have 'depart at' and 'arrive by' features, ensuring your journey goes ahead exactly as you need it to - ideal for reaching appointments or your daily commute!
And for all those last-minute trips, you can still continue to book "on demand"!
Please note: So we can upgrade the booking system, we need to take advance bookings offline for a few hours on Saturday 12 December. Existing bookings will be unaffected, and you'll still be able to make "on demand" journeys!
Update or download the Tees Flex app below*
Christmas & New Year service information
Seasons Greetings from Tees Flex!
Our services will be slightly different during the festive period (23rd December 2020 - 3rd January 2021).
For full details, please visit our Service Updates page.
You can also download a copy of our Christmas & New Year service information.
If you have any questions, just give us a call on 0330 678 1545.
How does Demand Responsive Transport work?
Using the all-new Tees Flex app (iOS and Android), customers can hail a vehicle directly from their smartphone. The app's clever algorithms enable multiple passengers to seamlessly share the vehicle.
The technology directs passengers to a nearby 'virtual bus stop' (within a short walking distance) for their pick-up and drop-off points, allowing for quick and efficient shared trips - without lengthy detours, taking customers where they like, when they like!
Your journey begins with the Tees Flex app!
- Download the Tees Flex app now!
- Create your account
- Register your credit or debit card, or pay via PayPal
All set-up? You're ready to go!
- Step 1 - Select your pick-up point from one of the ‘virtual bus stops’ - whichever is closest to you!
- Step 2 - Choose your desired destination
- Step 3 - Select the time that's best for you!
- Step 4 - Your Tees Flex bus will be with you in a flash
COVID-19
Important travel restrictions in place on Tees Flex services due to the Coronavirus pandemic.
To ensure the safety of our customers and drivers, Tees Flex journeys are limited to nine customers per vehicle. When booking via the Tees Flex app or telephone, you will be automatically be provided with the next available bus which can safely accommodate you and your travel companion/s.
Unfortunately, this additional safety measure will impact waiting times and we thank you for your understanding at this challenging time.
When using Tees Flex services, please adhere to the following guidance:
- You will be required to wear a face covering
- Only one person can sit in a double seat, unless you’re with a member of your household or social bubble
- You must sit diagonal to the person in the row in front and behind. You should leave the seat behind and next to them empty
- Please leave the seat behind the driver free
- Pay with contactless or the Tees Flex app if you can
- Only travel if your journey is essential
- Sanitise your hands before and after you travel
- Remember to take your belongings and any rubbish with you
Still need more information? Take a look at our travelling safely FAQs.