Tees Flex

Welcome to Tees Flex!

Your on-demand bus service available in Tees Valley.

Life has ground to a bit of a halt for us all during this past year, but Tees Flex is still available for all of your essential travel needs!

This state-of-the-art, Demand Responsive Transport solution is your safe, reliable, on-demand bus sharing service designed to work around you and   people   nearby!

​Tees Flex - your bus, your way...

Brought to you by Stagecoach in partnership with the Tees Valley Mayor  and  Combined Authority.

Tees Flex enhancements

We have introduced some exciting improvements to the Tees Flex user experience, making it even easier to travel with Tees Flex!

• You can now book your Tees Flex trip online using our brilliant new booking website  - see below for more info!
• An all-new advance booking feature secures your booking ahead of time - prioritising your journey and confirming your booking at time of request. Simply book your seat in advance and we'll take care of the rest!
• You can now select 'depart at' and 'arrive by' features, ensuring your journey goes ahead exactly as you need it to - ideal for reaching appointments or your daily commute!
• Zone  boundaries   extended   to include   new   areas,   from   Sunday 21   March!

How does Demand Responsive Transport work?

Using the Tees Flex app (iOS and Android), customers can hail a vehicle directly from their smartphone. The app's clever algorithms enable multiple passengers to seamlessly share the journey with other customers making similar trips in the area.

The technology directs passengers to a nearby 'virtual bus stop' (within a short walking distance) for their pick-up and drop-off points, allowing for quick and efficient shared trips - without lengthy detours, taking customers where they like, when they like!

Your journey begins with the Tees Flex app!

1. Download the Tees Flex app now!
2. Create your account
3. Register your credit or debit card, or pay via PayPal

All set-up? You're ready to go!

• Step 1 - Select your pick-up point from one of the ‘virtual bus stops’ - whichever is closest to you!
• Step 2 - Choose your desired destination
• Step 3 - Select   the   time   that's   best   for   you!
• Step 4 - Your Tees Flex bus will be with you in a flash

Customers who prefer to speak to a member of our dedicated contact centre can also give us a call or use our handy booking website via their own computer. 

Book Online - now available!

Our brand new booking website means it is easier than ever before to book your Tees Flex journey, especially for those customers without access to   a smartphone.

Simply log-in   or create   a    new account   and   the website   will   take   you   through   the clear,   easy-to-follow   booking   instructions!

COVID-19

Important travel restrictions in place on Tees Flex services due to the Coronavirus pandemic.

To ensure the safety of our customers and drivers, Tees Flex journeys are limited to nine customers per vehicle. When booking via the Tees Flex app or telephone, you will be automatically be provided with the next available bus which can safely accommodate you and your travel companion/s.

Unfortunately, this additional safety measure will impact waiting times and we thank you for your understanding at this challenging time.

When using Tees Flex services, please adhere to the following guidance:

• You will be required to wear a face covering
• Only one person can sit in a double seat, unless you’re with a member of your household or social bubble
• You must sit diagonal to the person in the row in front and behind. You should  leave the seat behind and next to them empty
• Please leave the seat behind the driver free
• Pay with contactless or the Tees Flex app if you can
• Only travel if your journey is essential
• Sanitise your hands before and after you travel
• Remember to take your belongings and any rubbish with you

Still need more information? Take a look at our travelling safely FAQs.

Where can I travel with Tees Flex?

Tees Flex bus services are available in these three areas - to view a map of the destinations, please click on the relevant area.

From Sunday 21 March, all three zones will be extended to additionally include new stops, listed below in bold.

Please note: You can travel between any two Primary Destinations within a single zone, but not between zones. You’re also able to travel from a Primary Destination to a Secondary Destination as long as your journey is within the same zone.

*A  £2   surcharge   will   be   applied   for   all trips   to/from   James   Cook   Hospital.

Changes to evening bookings:   Please don't forget to start your last Tees Flex booking before 19:30,  the service ends at 20:00 and we don't want to miss you!

How much does a Tees Flex bus journey cost?

• Under 19s
  Customers between the ages of 5 & 19 save 50% on all fares!  Accompanied children under 5 will be carried free of charge.
  
   Just head to your  account  details, find 'Customer Type'  and select 'Under 19' to ensure that your discount will be applied whenever you travel!
  
  Please note: This offer is available to customers aged under 19 only. You must be able to provide a valid form of ID upon request.

• Concessions (T&Cs)
  Customers in possession of a valid Concessionary Travel card can travel free after 09:30am Monday-Friday (and any time on Saturdays).
  
  To enable your discount, simply open the app and    head to your  account  details, select 'Customer Type'  and select 'Concession' so that   your discount will be applied whenever you travel!   You'll only have to do this once!
  
  Your Concessionary Travel card will need to be presented and scanned when boarding the vehicle.

*Download (or update) the Tees Flex app

Available now from  the   App  Store (iPhone)  and  Google  Play (Android).  Click the buttons below to download, or search Tees Flex on the App Store or Google Play store.

Get in touch

If you have any questions, please don't hesitate to get in touch.

Don't forget, you can also book by phone!

T: 0330 678 1545   (local rate)
(Mon-Sat from 7am to 8pm)

E: [email protected]