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Oxford Tube App terms

Got some questions about using the Oxford Tube App?

We hope you find our Oxford Tube App easy to use, however we have answered some of the frequently asked questions. If your question is not answered here then please feel free to contact us.

1. About the Mobile ticket App


The Mobile ticket App is the new, easy way to buy your Oxford Tube tickets.

2. How do I register?

To search for and buy tickets you’ll need to sign up and register a few details with us. We don’t need your banking details until you’re ready to buy a ticket.

3. Why do I need to register?

The Oxford Tube App is currently independent from all other Stagecoach account systems, so you’ll need to register a new account on the App.

4. How do I start or stop receiving marketing messages?

You can set your marketing preferences in the My account section of the main menu, accessed on the top right hand side of any screen.

5. What details do you collect about me?

You can only buy tickets online if you’re over 16 years of age, so we need to confirm that you are over 16 years of age. We’ll also ask you for your name, email address, a password  and your marketing preferences. We do not pass this on to third parties and will only send marketing messages about offers available on the App to registered ‘opted in’ users. Other details will be collected from our payment provider, which we are unable to see. All data is stored on the Corethree server – for details of their Data Protection Policy.

6. What software do I need?

The Oxford Tube M-ticketing App supports devices running iOS 7 and higher and Android 4.0 (ice cream sandwich) and higher.

7. Which M-tickets are available?

You can buy the following tickets: Oxford – London Single (Adult, Child, Young Person, Student, Senior), Oxford – London same/ next day return (Adult, Child, Young Person, Student, Senior, Group), Oxford – London period return (Adult, Child, Young Person, Student, Senior, Group), excluding the Oxford Brookes reduced price period return. Oxford – London Tube 12 (Adult, Child, Young Person, Student, Senior) Oxford – London Nightrider (Adult, Child, Young Person, Student, Senior), Oxford – London 1 week pass (Adult), Hillingdon – London (Adult or Child Single, Adult or Child same/ next day return, Adult 1 week and Adult 12 trip).

8. How do I pay?

There are 3 easy ways to pay. You can pay with PayPal, Apple Pay* or using a debit or credit card.

*Apple Pay available in-app on compatible devices - iPhone 6S, iPhone 6S Plus, iPhone 6, iPhone 6 Plus. More information on the Apple website

9. How do I use my M-ticket?

When you have bought a ticket, it will be stored in “My tickets” within the App. When you are ready to board the Oxford Tube coach, you must activate the ticket you want to use. For a ticket to be valid it needs to be activated before or as you board so that it is ‘live’ when you show the driver. Screen shots will not be accepted for travel.

10. What do I do if there is a problem?

Our customer service advisors will be able to help you with your enquiry. You can call them on  01865 77 22 50 or email oxford.enquiries@stagecoachbus.com. We are open Monday to Friday 0700 to 2000, Saturday and Sunday 0800 to 1900, Bank Holidays 0900 - 1700.

11. Do I need an internet connection?

You need to connect to the internet when buying a ticket. You don’t need to be connected to activate your ticket. Other features such as Twitter feeds and links to other websites won’t work if you are not connected to the internet. A regular internet connection is required by the app to keep content up to date and secure. We don't recommend using this app on Wi-Fi only tablets or iPads.

12. How long does my ticket last?


Once bought, your ticket will be held in your account for 12 months. If you buy a return ticket, the return part of the ticket will be available to activate within times and days published in the terms and conditions of the ticket. For Same/ Next day return tickets, the return journeys must be made before midnight on the day after the activation of the first ticket – your App will record this on the ticket to let you know. For period return tickets, the return journey must be made within 3 months of the activation date of the outbound journey.

13. What happens when I board the Oxford Tube coach?

You will need to show your activated ticket to the driver or inspector when boarding the coach. Your ticket must be active at this point, so please don’t activate it until you know you are going to get on the coach. Activation takes a couple of seconds and doesn’t need access to the internet. You need to have your ticket available to show any company representative when requested. Failure to show this (i.e. no battery power) means that you are liable to pay the full fare again. It is your responsibility to make sure that the 4 digit live code is visible at the time of showing your ticket. You may have to adjust the settings on your phone.

14. What happens if my battery is flat?

It is your responsibility to ensure that your mobile device is sufficiently charged to display the M-ticket as many times as required for the duration of the journey. We have USB charging points on board which can only be used once you have boarded and taken your seat.

15. I can’t see my tickets – what should I do?

If your tickets have not shown up in your ticket wallet, you may have lost your internet connection during the purchase.  If you can’t see a ticket in My tickets, please contact our Customer Services team who will be happy to help you.

16. Can I share my ticket with another person?

Your ticket will be registered to your account and your device, so it’s not possible to share the ticket over all your devices or pass it on to someone else. However, you can buy more than one ticket and have more than one active ticket on the same device.

17. Can I buy a ticket for more than one person?

Yes, you can buy more than one ticket for the same device and activate more than one ticket on that device. This enables you to share your Tube 12 ticket with friends – a single trip would need to be activated for each person.

18. Can I transfer my ticket onto another phone?


No, your ticket is registered to your account and your device.

19. What happens if my phone is lost or stolen?


If you lose the mobile device on which your M-tickets are stored, please contact Customer Services.

Due to the technology involved the answer to this question depends on the ticket/ pass purchased and whether this is from the oxfordtube.com site or via stagecoachbus.com and StagecoachSmart Travel.

20. What happens if my phone is damaged?

If your device is damaged and a driver is unable to clearly see the active ticket, you’ll have to buy another ticket from the driver. Our drivers can currently only accept cash.

21. Are there any hidden charges?

The Oxford Tube App is free of charge to download. Normal data charges apply for data used to download or use the App, or may be taken from your data allowance with your mobile service provider. No additional payment transaction costs are charged. Roaming charges will only apply to phones that are not registered in the UK.


 

Our terms & conditions

TERMS OF SERVICE FOR OXFORD TUBE MOBILE TICKET iOS AND ANDROID APPS


These Terms were last updated on 10 December 2015.

1. Acceptance of the Terms of Service. This is the terms of service agreement (the “Terms”) between you and Thames Transit Limited trading as Oxford Tube (“Thames Transit”, “Oxford Tube”, “we”, “us” and “our”), a company registered in England under company number 02272113 with registered office at Daw Bank, Stockport, Cheshire, SK3 0DU, United Kingdom. For purposes of these Terms, the Oxford Tube mobile ticket application shall be referred to as the "App".  By using the App, you agree to be bound by these Terms. If you do not agree to any part of these Terms, do not use the App.You understand and agree that we may change these Terms at any time without prior notice. The revised Terms will become effective upon posting to the App. Any use of the App after such date shall constitute your acceptance of such revised Terms. If any change to these Terms is not acceptable to you, your sole remedy is to cease accessing, browsing and otherwise using the App.  You are also subject to our Conditions of Carriage, as published on www.stagecoachbus.com.

2. Information may not always be accurate. We use third parties, such as Transport for London, and Oxfordshire County Council to provide data on which the transport information and recommendations in the app are based. We and our partners try to make sure that the data is correct and up-to-date, but we cannot guarantee that it will always be. Accordingly, we and our data providers do not accept any liability for any error or omission in the information available or the recommendations made through the App and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of income, profit, opportunity or time) as a result of relying on any information available through the App.

3. Personal safety of users making journeys while using the App. When travelling using the App, users are expected to give consideration to their personal safety and that of others, particularly at night.

4. App maintenance. Making the app reliable and enjoyable means we need to fix bugs, install updates, conduct general diagnosis and maintenance. We have the right to carry out any maintenance as and when required, but we will aim to do this outside of peak times where we consider it to be possible.

5. Intellectual Property – our and our partners' content. The App contains material, including but not limited to software, text, graphics and images (collectively referred to as the “Thames Transit Content”). We may own the Thames Transit Content or portions of the Thames Transit Content may be made available to us through arrangements that we have with third-parties.  The Thames Transit Content is protected by UK and foreign intellectual property laws.  Unauthorised use of the Thames Transit Content may result in violation of copyright, trademark, and other laws.  You have no rights in or to the Thames Transit Content, and you will not use, copy or display the Thames Transit Content except as permitted under these Terms.  No other use is permitted without our prior written consent.  You must retain all copyright and other proprietary notices contained in the original Thames Transit Content on any copy you make of the Thames Transit Content. You may not sell, transfer, assign, license, sublicense, or modify the Thames Transit Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Thames Transit Content in any way for any public or commercial purpose.  The use or posting of any of the Thames Transit Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of these Terms, your right to access and/or use the Thames Transit Content and App shall automatically terminate and you shall immediately destroy any copies you have made of the Thames Transit Content.The trademarks, service marks, and logos of Thames Transit (“Thames Transit Trademarks”) used and displayed on the App are registered and unregistered trademarks or service marks of Thames Transit.  Other company, product, and service names located in the App may be trademarks or service marks owned by third-parties (“Third-Party Trademarks”, and, collectively with Thames Transit Trademarks, “Trademarks”).  Nothing in the App or in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in the App without the prior written consent of Thames Transit specific for each such use.  The Trademarks may not be used to disparage Thames Transit or the applicable third-party, Thames Transit’s or third-party’s products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks.  Use of any Trademarks as part of a link to or from any website is prohibited without Thames Transit’s prior written consent.  All goodwill generated from the use of any Thames Transit Trademark shall inure to Thames Transit’s benefit.You agree not to: (a) take any action that imposes an unreasonable load on the App’s infrastructure, (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the App or any activity being conducted in the App, (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the App, (d) delete or alter any material posted on the App by Thames Transit or any other person or entity, or (e) frame or link to any of the materials or information available on the App other than via the official API.Certain elements of the App are protected by trade dress, trademark, unfair competition, and other local laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors. None of the Thames Transit Content or User Content for the App may be retransmitted without the express written consent from Thames Transit for each and every instance.The European Union provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under copyright law.  If you believe in good faith that materials hosted on the App infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.  Notices and counter notices with respect to the Site should be sent to Thames Transit at:By mail:Daw Bank, Stockport, Cheshire, SK3 0DU, United Kingdom By email:  support@stagecoach-it.com

6. Disclaimer. Thames Transit, its affiliates, their respective officers, directors, employees, agents, suppliers, or licensors (collectively, “Thames Transit parties“) make no warranties or representations about the content of the app and the underlying software, including but not limited to its accuracy, reliability, completeness, timeliness or reliability.  Thames Transit parties shall not be subject to liability for the truth, accuracy or completeness of the content or any other information conveyed to the user or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause.  You agree that you use the app and the content at your own risk.Whilst Thames Transit will monitor the app and aim to fix bugs that it spots or that are made known to it, Thames Transit parties do not warrant that the app or underlying software will operate error free or that the app, its server, or the content are free of computer viruses or bugs or similar contamination or destructive features. If your use of the app or the content results in the need for servicing or replacing equipment or data, no Thames Transit party shall be responsible for those costs.The app and content are provided on an “as is” and “as available” basis without any warranties of any kind. Thames Transit does not guarantee that the app will work all the time. Thames Transit parties disclaim all warranties, including, but not limited to, the warranties of title, merchantability, non infringement of third parties rights, and fitness for particular purpose.Thames Transit has taken every care in the preparation in the content of the app. Thames Transit disclaims all warranties, express or implied, to the fullest extent permitted by law, as to the accuracy of all information contained herein.

7. Limitation of liability. In no event shall any Thames Transit party be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the app and the content, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if a Thames Transit party has been advised of the possibility of such damages.Thames Transit is not liable for any loss or damage arising from the use of any information contained in the app.Some states and countries do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you.  In such states or countries, the liability of Thames Transit parties shall be limited to the greatest extent permitted by law.We are not allowed to exclude or limit liability for death or personal injury caused by our negligence, for fraud, or in connection with the condition that we will use reasonable care and skill in providing the app, or for any other liability which may not by applicable law be excluded or limited and we do not do so and any statutory rights you have as a consumer are not affected.

8. Indemnification. You agree to defend, indemnify, and hold harmless Thames Transit Parties from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms or your access to, use or misuse of the Thames Transit Content, the User Content and/or the App.  Thames Transit shall provide notice to you of any such claim, suit, or proceeding.  Thames Transit reserves the right to assume the exclusive defence and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Thames Transit’s defence of such matter.

9. Third-Party Websites. Hypertext links in the App may lead to websites which are not under operated and/or controlled by Thames Transit. Thames Transit accepts no responsibility or liability in respect of the material on any website which is not operated and/or controlled by Thames Transit.

10. Privacy. Your access to and use of the App is also subject to Thames Transit’s Privacy and Cookies Policy, the terms and conditions of which are hereby incorporated by reference.

11. Termination of these Terms. Thames Transit reserves the right, in its sole discretion, to restrict, suspend, or terminate these Terms and your access to all or any part of the App or the Thames Transit Content at any time and for any reason without prior notice or liability. Thames Transit reserves the right to change, suspend, or discontinue all or any part of the App or the Thames Transit Content (including User Content) at any time without prior notice or liability. The following sections of the Terms will survive the termination or expiration of these Terms: 5, 6, 8, 9 and 10.

12. Law and Jurisdiction. These Terms will be governed by English law. Any dispute arising from, or related to, these Terms shall be subject to the non-exclusive jurisdiction of the courts of England.

13. Miscellaneous. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.  Failure of Thames Transit to act on or enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision in these Terms.  No waiver shall be effective against Thames Transit unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.  Except as expressly agreed by Thames Transit and you, these Terms constitute the entire agreement between you and Thames Transit with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter.  The section headings are provided merely for convenience and shall not be given any legal import.  These Terms will inure to the benefit of our successors, assigns, licensees, and sublicensees.