Applying for your FREE bus pass

If you've reached State Pension age, you may be eligible for a free concessionary bus pass.

Our step-by-step video guides you through the process, showing you exactly what you'll need and how to complete your application online.

Watch the video guide for your area below. 

Applying in Kent

Apply for your concessionary bus pass in Kent

Applying in East Sussex

Apply for your concessionary bus pass in East Sussex

Before you get started

You may be able to apply for a concessionary bus pass in Kent or East Sussex if:

• You live in Kent or East Sussex
• Have reached State Pension age
• Can provide proof of your identity and address

A concessionary bus pass allows eligible residents to travel for free on local bus services during off-peak times (9.30am-11pm Monday to Friday and all day weekends and bank holidays in Kent and East Sussex).

What you'll need

Before starting your application, it's worth having the following ready:

• Email address
• Phone or tablet
• Proof of address (one of the following): driving licence, recent utility bill, recent bank or credit card statement or recent council tax bill
• Proof of eligibility (one of the following): birth certificate plus a marriage certificate if your name has changed, passport, driving licence or letter from Pension Service. Please note, if you use your driving licence for proof of address, you cannot use it again for proof of eligibility. 

What happens in the application process?

Our video guide explains each step in detail, but below is a quick overview of what to expect:

1. Take a passport-style photo of yourself.
2. Scan or take photographs of your documents for proof of address and proof of eligibility.
3. Send the scanned documents or photos to yourself. We recommend emailing these to yourself.
4. Visit your local council's concessionary bus pass website and click apply online.
5. The application will guide you through each stage step by step.
6.  When prompted, upload your passport-style photo and documents for proof of address and eligibility.
7. Once you've read and agreed to the Terms & Conditions and Privacy Notice, you can submit your application.
8. If the council require any additional information, they will contact you via email.
9. Once your application is approved, it will take up to 28 days for your bus pass to be delivered by post.

FAQs

Can I only apply online?

No, if you prefer not to apply online, you can also apply by post or get help with your application at your local library. The options may vary depending on your local authority, so please check their website for the latest information.

What if I need help completing my application?

If you're having trouble with the application process, please contact your local authority who will be able to provide advice and support:

Kent County Council

East Sussex County Council

How long will my application take?

Processing times can vary depending on your local authority and the time of year. Your local authority will be able to provide the latest information on current application timescales. You should normally receive your concessionary bus pass in the post within 28 days. 

Can I use my bus pass anywhere in England?

Yes, eligible concessionary bus pass holders can travel for free on local bus services throughout England. Travel hours may vary between local authorities so please check before you travel.

What should I do if my application is delayed?

If you've been waiting longer than expected or would like an update on your application, please contact your local authority directly.

What if my application is unsuccessful?

Your local authority will explain the reason and advise whether any further information is required or if there are any next steps available to you.

Need more information?

For full information about concessionary bus passes and eligibility, please visit your local authority's website:

Kent County Council

East Sussex County Council