Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

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Tees Flex

  

Welcome to Tees Flex!

Your on-demand bus service available in Tees Valley.


Life has ground to a bit of a halt for us all during this past year, but Tees Flex is still available for all of your essential travel needs!

This state-of-the-art, Demand Responsive Transport solution is your safe, reliable, on-demand bus sharing service designed to work around you and   people   nearby!


Tees Flex - your bus, your way...

Brought to you by Stagecoach in partnership with the Tees Valley Mayor  and  Combined Authority.

 

Tees Flex enhancements

We have introduced some exciting improvements to the Tees Flex user experience, making it even easier to travel with Tees Flex!

  • You can now book your Tees Flex trip online using our brilliant new booking website  - see below for more info!
  • An all-new advance booking feature secures your booking ahead of time - prioritising your journey and confirming your booking at time of request. Simply book your seat in advance and we'll take care of the rest!
  • You can now select 'depart at' and 'arrive by' features, ensuring your journey goes ahead exactly as you need it to - ideal for reaching appointments or your daily commute!
  • From Monday 19th July, we're expanding our Darlington & Stockton and Hartlepool zones to include new stops!


How does Demand Responsive Transport work?

Using the Tees Flex app (iOS and Android), customers can hail a vehicle directly from their smartphone. The app's clever algorithms enable multiple passengers to seamlessly share the journey with other customers making similar trips in the area.

The technology directs passengers to a nearby 'virtual bus stop' (within a short walking distance) for their pick-up and drop-off points, allowing for quick and efficient shared trips - taking customers where they like, when they like!

Tees Flex’s nine fully accessible minibuses combine to cover an area of around 300m2, linking up many of Tees Valley’s more rural communities. 

Tees Flex bookings are made on a first come, first served basis, with the software cleverly grouping customer demands together in real time. Because it is a shared service, it needs a bit of ‘flex’ to do this efficiently (it’s in the name, right?), and so might need to make a little diversion on the way to pick up someone else. 

As standard, the app will assume you’re looking to travel now, and so will look for current availability. If there’s no current options to travel, the app will advise. 

This is where our handy schedule feature comes in, which allows you to select either “Depart at” or “Arrive by”.

When a booking is made with the “depart at” feature, the software takes your requested time and compares it with other customer requests in the area, and links them up. So Tees Flex can run efficiently, closer to the time of pick-up, the algorithm will look at potential pick-ups +/- 30mins from the preferred booking time, and will dynamically schedule your ride within this window. Finally, around 15 minutes before your actual pick-up, the algorithm will send you a text message advising the vehicle is on its way, along with the expected pick-up time.

To keep you updated, you can also track your vehicle’s approach on the app!

Alternatively, if you need to be at your destination for a specific time (e.g. connecting with a train or you have an appointment), we suggest using the “arrive by” feature, which takes your requested arrival window, examines traffic conditions and provides you with options that’ll get you to your destination in the 30 minutes leading up to your required arrival time (so you’re never late). 

Also, don’t forget, you can book up to 28 days in advance! 

 


Your journey begins with the Tees Flex app!

  1. Download the Tees Flex app now!
  2. Create your account
  3. Register your credit or debit card, or pay via PayPal

 

All set-up? You're ready to go!

  • Step 1 - Select your pick-up point from one of the ‘virtual bus stops’ - whichever is closest to you!
  • Step 2 - Choose your desired destination
  • Step 3 - Select   the   time   that's   best   for   you!
  • Step 4 - Your Tees Flex bus will be with you in a flash

 

Customers who prefer to speak to a member of our dedicated contact centre can also give us a call or use our handy booking website via their own computer. 

 

 

Book Online - now available!

Our brand new booking website means it is easier than ever before to book your Tees Flex journey, especially for those customers without access to   a smartphone.

Simply log-in   or create   a    new account   and   the website   will   take   you   through   the clear,   easy-to-follow   booking   instructions!

 

 

COVID-19

Important travel restrictions in place on Tees Flex services due to the Coronavirus pandemic.

To ensure the safety of our customers and drivers, Tees Flex journeys are limited to thirteen customers per vehicle. When booking via the Tees Flex app or telephone, you will be automatically be provided with the next available bus which can safely accommodate you and your travel companion/s.

Still need more information? Take a look at our travelling safely FAQs.


 
 
 

Where can I travel with Tees Flex?

Tees Flex bus services are available in three areas - to view a map of the destinations, please click on the relevant area.

From Monday 19th July, we're expanding our Darlington & Stockton and Hartlepool zones to include new stops. Full details below!

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Zone  Area  Primary Destinations  Secondary Destinations 
Redcar & Cleveland  Boosbeck, Boulby Village, Brotton, Carlin How, Charltons, Cowbar, Dunsdale, Easington, East Cleveland Hospital, Guisborough, Kilton Thorpe, Lazenby Village, Lingdale, Liverton, Liverton Mines, Loftus, Margrove Park, Moorsholm, New Skelton, Newton Under Roseberry, North Pinchinthorpe, Skelton, Skelton, Skelton Green, Skinningrove, Stanghow, Wilton

James Cook University Hospital*, Kirkleatham Museum, Marske Station, New Marske, Nunthorpe Academy, Nunthorpe schools, Nunthorpe Station, Overdene, Redcar & Cleveland College, Redcar Central Station/Clock (for Redcar Town Centre), Redcar Hospital, Saltburn Seafront, Saltburn Station

Hartlepool  Dalton Piercy, Elwick, Greatham Village, Hart, Tofts Farm, West Park, Wynyard
English Martyrs School, Greatham Village  (South End),  Hartlepool College, Hartlepool Sixth Form College, Hartlepool Transport Interchange, Maritime Avenue/Marina Way, Morrisons (Museum Road), Navigation Point, Queens Meadow, Summerhill, Tees Bay Retail Park, Tesco Extra (Belle Vue Way),   University Hospital of Hartlepool, York Road/Victoria Road 
Darlington & Stockton
Aislaby, Bishopton, Brafferton, Carlton, Elton, Great Stainton, Hartburn Village​, Hilton, Houghton-Le-Side, Killerby, Kirklevington, Little Stainton, Long Newton, Low Dinsdale, Maltby, Neasham, Old Stillington, Preston Farm, Redmarshall, Sadberge, Stillington, Summerhouse, Thewles, Thorpe, Urlay Nook, Walworth, Walworth Gate, Whitton, Wolviston Village, Wynyard Village 
Allens West Station, Amazon warehouse, Asda Darlington Superstore (Whinbush Way), Asda Billingham, Billingham Station, Asda (Portrack Lane), Darlington College, Darlington Memorial Hospital, Darlington North Road Railway Station, Darlington Station, Darlington Town Centre, Dinsdale Railway Station, Durham UTC, Egglescliffe College, Eaglescliffe Station, Eaglescliffe Tesco, Holme House, Morrisons (Morton Park), Morrisons (North Road), North Tees Hospital, Priory Hospital, Morton Palms, Outwood Academy, St. Michael's Academy, ​Stagecoach Stockton Depot​, Stockton High Street, Stockton Riverside College, Teesdale, Teesside International Airport, Teesside University Darlington, Thornaby Station, Thornaby Town Centre, Teesside Park, Tesco Billingham, Tesco Extra (Stockton), Tesco Superstore (Ingleby Barwick), Darlington West Park Hospital, West Park Aldi, Woodlands Hospital, Yarm High Street  

Please note: You can travel between any two Primary Destinations within a single zone, but not between zones. You’re also able to travel from a Primary Destination to a Secondary Destination as long as your journey is within the same zone.

*A  £2   surcharge   will   be   applied   for   all trips   to/from   James   Cook   Hospital.

 

Changes to evening bookings:   Please don't forget to start your last Tees Flex booking before 19:30,  the service ends at 20:00 and we don't want to miss you!

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How much does a Tees Flex bus journey cost?

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Band

Distance

Adult Single

Adult Return

Under 19 Single

Concessions (T&Cs apply)

1

Under 2 miles

£1.00

£1.50

50p

FREE

2

2-5 miles

£2.00

£3.00

£1.00

FREE

3

5-10 miles

£3.00

£4.50

£1.50

FREE

4

Over 10 miles

£4.00

£6.00

£2.00

FREE

  • Under 19s
    Customers between the ages of 5 & 19 save 50% on all fares!  Accompanied children under 5 will be carried free of charge.

     Just head to your  account  details, find 'Customer Type'  and select 'Under 19' to ensure that your discount will be applied whenever you travel!

    Please note:
    This offer is available to customers aged under 19 only. You must be able to provide a valid form of ID upon request.

 

  • Concessions (T&Cs)
    Customers in possession of a valid Concessionary Travel card can travel free after 09:30am Monday-Friday (and any time on Saturdays).

    To enable your discount, simply open the app and    head to your  account  details, select 'Customer Type'  and select 'Concession' so that   your discount will be applied whenever you travel!   You'll only have to do this once!

    Your Concessionary Travel card will need to be presented and scanned when boarding the vehicle.



*Download (or update) the Tees Flex app

Available now from  the   App  Store (iPhone)  and  Google  Play (Android).  Click the buttons below to download, or search Tees Flex on the App Store or Google Play store.

app store icongoogle play icon 

Get in touch

If you have any questions, please don't hesitate to get in touch.

Don't forget, you can also book by phone!

T: 0330 678 1545   (local rate)
(Mon-Sat from 7am to 8pm)

E: [email protected]