About Stagecoach South

Key facts May 2016 to April 2017

• 40.4 million passenger journeys
• 21 million miles operated
• 1,226 employees
• 486 buses
• 99.5% reliability
• 88.6% punctuality 
• £6.6 million invested in new vehicles

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Our passengers 

We carried 40.4 million passengers over the year.

Last year, we received only 3,374 complaints, or one in every 11,964 passengers.

We always meet our strict industry code of practice and investigate every complaint we receive. These complaints are always fixed and logged to prevent them happening again.

Our staff 

We're a major employer in our area and hire locally based staff. Our team includes:

• 984 drivers
• 172 engineers and cleaners
• 69 support staff
• 11 apprentices

All of our drivers have a Certificate of Professional Competence (CPC) and receive constant ongoing training.

Our supervisors and managers have all completed the relevant training courses for their professions.

Our services 

Our key measure of performance is the reliability and punctuality of our services. 

We covered over 21 million miles during the year and ran 99.5% of our scheduled services. In addition, 88.6% of our services operated within five minutes of their scheduled times. Traffic congestion being the main reason for delay. 

We reschedule routes and work with local highway authorities and councils to improve and invest in our commercial services.

Our fares 

In September 2016 we launched our mobile app which enabled passengers to purchase their tickets directly on their mobile phone and means they no longer need to worry about having enough change for their bus ticket.

In April 2017 contactless was launched on all our vehicles. This give passengers another option of buying their tickets for travel, again without the worry of cash. They can just tap & go, making bus travel even easier.

Our fleet 

We run a fleet of 486 buses. Over £6.6 million has been invested in state of the art vehicles in the past year. This includes new buses for our Aldershot Gold 1 route, 9 new buses for Winchester Park & Ride services and 3 new buses for our Activ8 service in Andover.  

Servicing our buses 

Our vehicles are inspected by our engineers at least once every three weeks and maintained to much higher standards than the law requires. We clean every vehicle inside and out every day.

Our environment 

We used 2.4 million gallons of diesel last year, at an average of 8.83 miles per gallon. 

We're always working to improve fuel consumption and all drivers complete Safe and Fuel-Efficient Driving (SAFED) courses. 

Our fleet runs on low sulphur diesel to improve fuel consumption and all engines meet the increasingly high Euro standards for exhaust emissions. 

41% of our fleet is fitted with Euro 5 engines and a further 10% is fitted with Euro 6 which further helps to reduce our vehicle emissions

We recycle most of our waste, including the water we use to wash our vehicles. Seven of our eight depots have had energy efficient lighting installed.

Our community 

We continue to play a big part in the local community and we enable thousands of people to go about their everyday activities.

We have quality bus partnership schemes set up in all the local towns and cities in which we operate, where we work together with our partners, in particular local authorities to improve local bus services. We also work with many organisations to improve transport access and information, such as hospitals, business centres and colleges.

Every year, we support a number of community groups and charities, such as The Roberts Centre Portsmouth, the Rucksack Project, St Micheal's Hospice, Sam's Haven, Cancer Research UK, The Princes Trust and Help for Hero's and a number of smaller groups and clubs.