About Stagecoach South

Key facts May 2015 to April 2016

• 39.5 million passenger journeys
• 21 million miles operated
• 1,240 employees
• 482 buses
• 99.4% reliability
• 86.0% punctuality 
• £2.5 million invested in new vehicles

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Our passengers 

We carried 39.5 million passengers over the year.

Last year, we received only 3,696 complaints, or one in every 9,335 passengers.

We always meet our strict industry code of practice and investigate every complaint we receive. These complaints are always fixed and logged to prevent them happening again.

Our staff 

We're a major employer in our area and hire locally based staff. Our team includes:

• 962 drivers
• 151 engineers and cleaners
• 69 support staff
• 10 apprentices

All of our drivers have a Certificate of Professional Competence (CPC) and receive constant ongoing training.

Our supervisors and managers have all completed the relevant training courses for their professions.

Our services 

Our key measure of performance is the reliability and punctuality of our services. 

We covered over 21 million miles during the year and ran 99.4% of our scheduled services. In addition, 86.0% of our services operated within five minutes of their scheduled times. Traffic congestion being the main reason for delay. 

We reschedule routes and work with local highway authorities and councils to improve and invest in our commercial services.

Our fares 

We offer value for money fares and ticket options  including standard single fares and unlimited travel zone tickets. 

We also have a range of special tickets for students,  young people and jobseekers. 

In April 2016 we froze our fares, holding them to 2015 prices, and to help peak time customers, we made cheaper off-peak return tickets available all day.

For evening travellers after 7pm, we introduced a one prize nightrider ticket costsing just £2 to travel anywhere on our network, stretching from Andover to Brighton. 

Our fleet 

We run a fleet of 482 buses and have spent £2.5 million to add 18 new vehicles in the past year. 

Servicing our buses 

Our vehicles are inspected by our engineers at least once every three weeks and maintained to much higher standards than the law requires. We clean every vehicle inside and out every day.

Our environment 

We used 2.34 million gallons of diesel last year, at an average of 8.84 miles per gallon. 

We're always working to improve fuel consumption and all drivers complete Safe and Fuel-Efficient Driving (SAFED) courses. 

We've achieved the Carbon Trust Standard for reducing energy consumption and are now running a five year CO2 reduction programme. 

Our fleet runs on low sulphur diesel to improve fuel consumption and all engines meet the increasingly high Euro standards for exhaust emissions. 

We recycle most of our waste, including the water we use to wash our vehicles. Seven of our eight depots have had energy efficient lighting installed.

Our community 

We work with local organisations to improve transport access and information. 

We also support community groups and charities, like Cancer research UK, Help for Heroes, The Prince’s Trust, The Hampshire Talented Young Athletes Scheme and Wave 105’s Cash for Kids.