About Stagecoach South

Key facts May 2018 to April 2019

• 40 million passenger journeys
• 21 million miles operated
• 1,248 employees
• 487 buses
• 152   bus routes
• £9 million invested in new vehicles

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Our passengers 

We carried 40 million passengers over the year.

Last year, we received only 3,019 complaints, or one in every 13,448 passengers.

We always meet our strict industry code of practice and investigate every complaint we receive. These complaints are always fixed and logged to prevent them happening again.

Our Investments 

In January 2019, we launched a fleet of 9 new fully electric, zero emission buses on our Guildford Glide Park & Ride network of services. The new buses represented an investment of over £3 million.

In May 2018, we introduced 30 brand new state of the art double decker buses on the popular Coastliner 700 between Littlehampton, Worthing & Brighton.  Fitted with environmentally friendly Euro 6 engines and the seats on board are  finished in e-leather for added comfort, with USB charging, free WiFi and contactless payments.

Our services 

Our key measure of performance is the reliability and punctuality of our services. 

We covered over 21 million miles during the year and ran 99.3% of our scheduled services. 

We reschedule routes and work with local highway authorities and councils to improve and invest in our commercial services.

Our fares 

January 2019 saw us freeze all fares on our mobile App to encourage more people to use the App instead of cash payments, which will help speed boarding time. We also had a below inflation fare revision on remaining fares of 2.19%.

Our fleet 

We run a fleet of 487 buses. Over £9 million has been invested in state of the art vehicles in the past year. This includes new buses for our Coastliner route, between Brighton and Littlehampton and  for the Park & Ride service in Guildford.

Servicing our buses 

Our vehicles are inspected by our engineers at least once every three weeks and maintained to much higher standards than the law requires. We clean every vehicle inside and out every day.

Our environment 

We used 2.4 million gallons of diesel last year, at an average of 8.80 miles per gallon. 

We're always working to improve fuel consumption and all drivers complete Safe and Fuel-Efficient Driving (SAFED) courses. 

Apart from 9 fully electric buses, our fleet runs on low sulphur diesel to improve fuel consumption and all engines meet the increasingly high Euro standards for exhaust emissions. 

38% of our fleet is fitted with Euro 5 engines and a further 21% is fitted with Euro 6 which further helps to reduce our vehicle emissions

We recycle most of our waste, including the water we use to wash our vehicles. Seven of our eight depots have had energy efficient lighting installed.

Read more about our sustainability strategy and our drive to net zero

Our community 

We continue to play a big part in the local community and we enable thousands of people to go about their everyday activities.

We have quality bus partnership schemes set up in all the local towns and cities in which we operate, where we work together with our partners, in particular local authorities to improve local bus services. We also work with many organisations to improve transport access and information, such as hospitals, business centres and colleges.

Every year, we support a number of community   groups and charities, such as Princes Trust by giving   12 x 1 week passes, worth over £2900 to the charity;   supporting the apprenticeship scheme – Shaping   Portsmouth by providing a bus to visit schools and   central points across the city to raise awareness of   the great opportunities for apprenticeships in the city.   In addition we support a number of smaller groups   and clubs.