About Stagecoach

Key facts

Stagecoach is one of the largest bus operators in the UK and has the lowest fares of any major bus operator. 

Our strategy is to grow our business in a sustainable way.  Read our Sustainability Strategy .

 We serve: 

• over 100 communities in towns and cities in the UK 
• 3 million passengers every day around 
• 2,200 routes every day 
• 650 million journeys a year 

Stagecoach Bus has: 

• 7,200 buses and coaches 
• 24,000 employees 
• 100 major UK bus depots 
• 88% customer satisfaction* 
• 99.5% reliability
  *Bus satisfaction data: Transport Focus March 2015

Like us on Facebook .

Our passengers

We carry around three million passengers every day – over a billion passengers every year. 

Putting customers first is our priority. We continue to focus closely on the recruitment and training of our people, as well as improved passenger information and overall customer experience. 

All of our local bus companies now have Twitter  feeds. This means that we can easily communicate with passengers and inform them of local service updates. 

We always meet our code of practice and investigate every complaint we receive. If we're at fault, we offer a refund or a complimentary ticket and take action to stop the problem from happening again. 

Read our conditions of carriage to find out everything you need to know about travelling on our buses.

Our staff

Our UK Bus division is a major employer, providing jobs for 24,000 people at a number of regional companies. 

We invest in our people and have: 

• Stagecoach currently employs a total of around 550 driver and engineering apprentices across its operations in England, Scotland and Wales.
•  30+ managers and 10 directors produced through our Graduate Schemes

In 2020 a group of Stagecoach employees have become the first in England to successfully complete the new bus driver apprenticeship programme. 28 apprentices have all recently completed the programme, with Stagecoach becoming the first transport group to successfully train people under the new apprenticeship programme.

Our services

This year, our local operating companies ran 99.5% of their scheduled services. 

We are working hard to increase the quality, reliability and frequency of our bus services to offer car users a realistic transport alternative and help cut congestion. Our local management teams also work in close partnership with local authorities to improve local bus services. 

In late 2015, we launched a new system that provides live bus information. In early 2020 all of our customers now have access to our updated Stagecoach bus app.The app includes a live map to track your bus and view your current location. This new feature will allow us to tell you exactly when your next bus is due by monitoring and reporting on its progress in real-time. 

Our fares and tickets

We offer value for money fares and ticket options, including standard single fares and unlimited travel zone tickets.

We also have a range of special tickets for students, young people and jobseekers.

Our aim is to make your journey as easy and comfortable as possible.

Our Stagecoach Gold service is now available in dozens of locations and is attracting car users onto buses.

You can now use your StagecoachSmart card at nearly all of our bus companies in the UK.

This allows you to upload your megarider tickets onto an electronic smart card and even automatically renew your megarider Xtra tickets every month.

Along with the country's other major bus operators, Stagecoach is making a multi-million pound investment in smart multi-operator ticketing across all main city regions in the UK.

You can now purchase day and weekly tickets on the app which can be activated and used on the bus.

You’ll be able to scan them on our new card readers on board our buses. We’ll be the first UK bus operator to use this system.

Our buses

Stagecoach has a fleet of 7,200 buses and coaches serving more than 100 towns and cities in the UK. We have invested around £630 million in new regional buses over the past eight years. 

We have invested around £630 million in new regional buses over the past eight years. 

We are continuing to invest in hundreds of low-floor vehicles every year to help our services become more accessible to wheelchair, or mobility scooter users and parents with buggies.

Stagecoach also plans to invest more than £80 million of more than 350 new greener buses for 2019-20 to deliver better connectivity and improved air quality for local communities.

All of our buses now have access to free WiFi 

Most of our new buses are built in the UK, helping support British manufacturing and hundreds of jobs in the supply chain.

Our environment

Stagecoach has cut carbon emissions from its businesses by 14% over the past five years as it continues efforts to tackle climate change and boost air quality, according to new data published today.

Between 2013-14 and 2018-19, the multi-modal transport group reduced its passenger fleet emissions by 7% and buildings emissions by 21%. 

Company initiatives have cut passenger fleet emissions by 7% and buildings emissions by 21%

Stagecoach are set to have one of Europe's biggest electric bus fleet orders due to be delivered in 2020

The Group has already been awarded the Carbon Trust Standard for measuring, managing and reducing its global carbon footprint, becoming the first public transport operator to have its boundaries certified outside of Europe. 

A copy of the Group’s sustainability strategy and further information about our initiatives and performance is available at http://www.stagecoach.com/sustainability.aspx 

Part of the Group’s approach to sustainability is the ongoing review of its plans, performance and targets. 

Policy information and annual performance data is provided on the Group’s website. 

Stagecoach also makes an annual submission to the Carbon Disclosure Project (“CDP”), an organisation focused on carbon disclosure which collates environmental information and works with thousands of companies and investors to tackle climate change.

Our community

Stagecoach Group is a major employer, supporting direct employment for around 39,000 people. 

Our investment in improving our transport services also supports thousands of other jobs through the supply chain. 

Further information is available at: http://www.stagecoach.com/sustainability/economic-contribution.aspx .

We also share our success with local people and communities by investing part of our profits in good causes. 

During the year ended 29 April 2017, £0.9m  was donated by Stagecoach Group to help a number of charities and to support fundraising events and vital services. 

The Group is also committed to donating £20,000 per year for three years to both the Scottish Air Ambulance and Enterprise Education Trust. The Duke of Edinburgh Award Scheme will also receive £25,000 per year for three years.

Significant additional in-kind support, such as complimentary bus and rail travel, is provided by the Group to good causes. 

We have a number of initiatives in place to help young people, including mentoring and internship programmes to help students gain a better understanding of the skills and routes to enter work, further and higher education and training. 

More information on our community support and programmes is available at: http://www.stagecoach.com/sustainability/community.aspx.