About Stagecoach

Our customers

Our customers are at the heart of what we do. Every day around 2.5 million people trust us to get them where they need to be. Whether it’s Steve on his way to a job interview, using the bus for the first time in ages or Moira who’s making her twice-weekly trip to see her grandkids, Finn taking the school bus or Jasmine heading back to university our services are an important part of the community.

We love our regular customers, getting to know their routines and sharing in their day-to-day lives. It’s always great to welcome new faces on board, too, and we’re happy to help get them where they need to be.  

Our people

But it doesn’t stop there. We also support around 10,000 jobs nationally through our supply chain. That’s a lot of people and creating an inclusive workforce is a responsibility that we take seriously. For instance, we’re proud to say that the number of female bus drivers continues to grow each year and we celebrate diversity across the whole business. 

The future of Stagecoach relies on supporting our country’s young people. We’ve been at the forefront of championing apprentices in our workforce for years. Right now there are over 800 apprentices across our business in England, Scotland and Wales. Our apprenticeship scheme is award-winning and can help deliver the skills needed to support the new technologies and fleets of the future.  

Our communities

While we may have seen a lot of change in our four decades of business, our mission has always been the same: connecting people and communities.

Our depots up and down the UK are proud to be a part of day-to-day life in their community Whether it’s getting to know the names and faces of regular customers or supporting local causes, we care about our communities.

Our environment

It’s never been more important to do the right thing when it comes to our environment. That’s why we continue to tackle climate change and boost air quality with each new vehicle that enters our fleet. In 2020 we took delivery of one of Europe’s biggest orders of electric buses, which sparked much excitement.  

It’s about more than just our environmental responsibility on the road. Our company initiatives have helped cut buildings emissions by 21% and Stagecoach Group has been awarded the Carbon Trust Standard for measuring, managing and reducing our global carbon footprint.  

Read more about our sustainability strategy and our drive to net zero

Our buses

With a fleet of 7,200 buses and coaches serving more than 100 towns and cities, you can see why we’re one of the biggest public transport companies in the UK. But did you know that we also have one of the most modern fleets in the UK?

We’re constantly investing in newer, greener buses and, over the past eight years, we’ve spent £630 million on regional buses. 

Our services

Our mission for every journey is simple: get everyone safely where they need to be, every day. 

If you’ve got a journey to take, we’ve got a service to help you make it. Our local buses are ideal for daily travel either for leisure or work. Even if you work a little further from home, our interurban services will help you get there.

When the British weather allows, our open top buses are the perfect way to experience the beautiful scenery of places like the Lake District or the Scottish Highlands. Or maybe you’re more of a city fan? No problem, we’ve got sightseeing buses which will let you see the famous landmarks from your seat. 

When it comes to Education, Education, Education, we’ve got that covered, too, with dedicated school services, and great value travel to colleges and universities. Plus, our Stagecoach Solutions team can arrange travel for events, businesses and rail replacement.

We constantly review our safety procedures and, as we’re all too aware since the unscheduled arrival of Coronavirus, we’re placing even more emphasis on cleaning. We already had a great cleaning schedule in place but we’ve taken it to the next level, focusing on the areas of the bus in which you’re most likely to come into contact. 

We’re constantly working hard to increase the quality, reliability and frequency of our bus services to offer car users a realistic transport alternative. Not only will this help with the usual congestion and car parking hassles, but it’ll also help the environment by taking more cars off the road.

Our tickets and tech

We’ve made the bus journey simple for everyone and embraced the changes that have come into effect over the past 40 years. Tickets can be bought in advance on our website or app or paid for with contactless on board.

Don’t worry if that’s not your thing, we still accept cash. Plus, our fares are among the lowest of any national UK bus company.  

We know there’s no such thing as “one size fits all” so we offer a wide range of tickets so you, our customer, can choose the best value travel for you. 

We’ve updated our website and app to make bus travel even easier. Catching the bus today, tomorrow or later? Our Plan your journey feature does exactly what it says on the tin so you can plan the date, time and route of your journey. Not sure where to wait for the bus? Use the website or app to find your nearest bus stop.   

We recently added a live map to our Stagecoach Bus App, letting you track where your bus is on the route and check if you’ve got time to grab a coffee before it arrives. Plus, our Busy Bus indicator on the app shows you when it’s the quietest time to travel. Forget time travel...this is travel for the 21st century.