It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page.
Have you activated your ticket already? If you haven't, you can easily cancel it and we'll give you a full refund.
If you've already activated it, you can still cancel your ticket. But we'll only be able to refund the remaining amount. We'll also take a £15 early cancellation charge.
If you have less than £15 left on your ticket, we'll let you know as you might be able to use what's left on a future ticket instead of losing it. We'll try to be as flexible as possible with you, as we know circumstances can change.
To cancel your ticket:
After you've cancelled your ticket, we'll send your money to your account (same as the one you used to pay) within 3-5 working days.
We can't cancel or refund an expired ticket.