How do I cancel or change a bus ticket bought online?

Unfortunately, you can't change your ticket but you can cancel it. After cancelling it, you can request a refund and buy a new one.

If you haven't activated your ticket, we'll send you a full refund. If you've already used part of it, we'll send you the remaining value after taking a £15 early cancellation charge. 

To cancel your bus ticket online:

1. Log in to your stagecoachbus.com account 
2. Go to ‘My tickets’ 
3. Select ‘Show details’ 
4. Choose the ticket you want to cancel and select ‘Cancel online’ 

to also cancel your ticket you can email [email protected] or fill out our Refund request form.