Important update Close

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


How do I cancel or change a bus ticket bought online?

Unfortunately, you can't change your ticket but you can cancel it. After cancelling it, you can request a refund and buy a new one.

If you haven't activated your ticket, we'll send you a full refund. If you've already used part of it, we'll send you the remaining value after taking a £15 early cancellation charge. 

To cancel your bus ticket online:

  1. Log in to your account 
  2. Go to ‘My tickets’ 
  3. Select ‘Show details’ 
  4. Choose the ticket you want to cancel and select ‘Cancel online’ 

to also cancel your ticket you can email [email protected] or fill out our Refund request form.