What do I do if my StagecoachSmart card is lost, stolen or faulty?

Firstly, we're really sorry this has happened to you. It's never a nice feeling. But don't worry, we'll help you sort it out in no time.

All you need to do is get in touch either by:

If you've got five or more days left on your ticket(s), we'll add this to a new card and send it to you within 3-5 working days. 

We know you might need to use our buses between now and then. Hold onto any paper tickets you buy while waiting for your new card. We'll let you know how to claim a refund (if you're eligible). 

We automatically register your StagecoachSmart card when you get it online. This way you don't need to worry about losing your tickets too.

If you got your card on the bus, remember to register it online. Just use the unique 18-digit code on the back. This will help protect your tickets if your card is ever stolen or lost.