Coronavirus Update Close

We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you.

For up to date information see our Coronavirus page

In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt

Travelling Safely FAQs

Last updated at 14:52 on 27/07/2020

Q. What are you doing to help customers socially distance on your services?

A. So that our customers and staff can practise social distancing on board we’re limiting the number of people who can travel. We’re also advising customers in England and Scotland about where to sit, which seats to leave free and asking them to wear face coverings,  to help people travel safely. For those who have to travel, contactless is the preferred method of payment but if that’s not possible, we ask that only exact change is used to pay for your fare (please note that in some areas you will only be able to pay with contactless or exact fares)

Q. What are the new guidelines you have introduced for social distancing?

A. In agreement with the Government and The Confederation of Passenger Transport (CPT) and in line with the relaxation of social distancing within other industries such as hospitality, our customers can now sit one person to each double seat. You should leave the seat beside you and in front of you empty and avoid sitting behind the driver. This will help to increase the capacity and make sure we can get people where they need to be. If you’re travelling with a member of your household, as a caregiver or with members of your social bubble, you can sit next to each other. Please see our on bus poster for an example of this. We’re still advising people to maintain a social distance when queuing for the bus, letting others off before getting on the bus and using contactless or exact change to pay.  Once on the bus, you should take a window seat, open a window to help with ventilation and wear a face covering, if you can. You can find out more on how to stay safe while travelling on our services page.

Q. Should I wear a face covering?

A.  Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only. The requirement to wear a face covering does not apply if you have a reasonable excuse not to, please find out more at our journey assistance card web page, to see if you are exempt.

Q. Will your drivers be wearing face coverings?

A. We’ve given face coverings to all front line employees who wish to wear them. We also have protective screens on our buses which is another way to create a safe barrier between our drivers and customers. 

Q. The bus was showing a ‘Bus Full’ sign and the driver wouldn’t let anyone else on but there were still spaces on the bus.

A. The safety and wellbeing of our customers and staff is our priority and we’re following government guidance on social distancing on board our services. This means that there are limited spaces onboard to allow for social distancing and the driver will only be able to let a certain number of customers on the bus before turning on the BUS FULL sign, even though there are spaces still available.  

We know that this may mean some customers may not be able to get on their usual bus and have to wait for the next service. We encourage you to plan ahead, avoid busy times  if you can by using our Busy Bus indicator, be patient and consider others who may need to travel more urgently than you.  You can give us feedback to let us know how busy your route is.

Q. What happens if the last bus of the night is full?

A.  While we’ve limited the capacity on our buses, we know that, at times, there may be more people waiting to board the final bus than we’re able to carry. If this happens, our driver will get in touch with the depot for assistance.

As always, our drivers will use their discretion when it comes to vulnerable customers.

Q. If you’re allowing less people on the buses, will there be more buses on each route?

A. We’re closely monitoring the numbers of people travelling and where possible we’ll try to add extra buses at busy times. We’re also working closely with government and local authorities on plans to step up bus services as restrictions are eased and more people need to use our services, and we’re pleased to let you know that we’ve been able to increase capacity, allowing one person to sit in each double seat, leaving the seat in front and beside you empty, in a zig zag pattern shown here 
The steps we’ve taken to keep our buses safe does mean that capacity on individual vehicles will be lower as we ease out of lockdown. We would therefore recommend you consider this in planning your journey and try to avoid traditionally busier times of the day . Find out about our new Busy Bus indicator on the Stagecoach bus app, to help you plan and avoid the busier times of the day. 

Q. How are you monitoring the number of people who can safely travel on your buses? 

A. Our drivers will be monitoring the number of people travelling on the bus and once the bus is full, the destination board on the front will display a message saying ‘Sorry bus full due to social distancing’.   We’ll be adopting a one-on, one-off policy so, once full, buses won’t be able to stop at bus stops during the journey until a passenger gets off the bus. 

Q Are you carrying out additional cleaning on your services? 

A. We already have well-established and rigorous cleaning regimes for our buses, coaches and trams, and we are continuing to enhance the measures we have in place with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products. We’re also giving additional cleaning materials such as personal hand sanitiser for frontline employees, as well as extra cleaning materials for depots and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.  

Q. Do you provide hand sanitiser on your services?

A. We do not provide hand sanitiser on our buses or trams so it is important that you thoroughly wash or sanitise your hands before and after you travel.

Q. How are you protecting your staff, such as drivers? 

A. Keeping everybody as safe as possible is our absolute priority. We’re issuing face coverings to those drivers who choose to wear them and we have protective screens on our buses to provide a physical barrier between our customers and our drivers.  Other measures include additional cleaning of key touch points, displaying guidelines on social distancing and encouraging contactless where possible.