Last updated at 15:00 on 29/04/2021
Q. Is it safe to travel on a bus?
A.You can travel on our services with confidence. Our enhanced cleaning regime means we pay extra attention to the surfaces you come into contact with such as handrails, bells, poles and seats, to make sure they are regularly sanitised.The safety of our customers and employees remains our absolute priority and, with the extensive measures we have in place and customers following all of the social distancing and other guidelines, people can continue to have confidence in buses.
Q. What are you doing to help customers socially distance on your services?
A. So that our customers and staff can practise social distancing on board we’re limiting the number of people who can travel. We’re also advising customers about where to sit, which seats to leave free and asking them to wear face coverings, to help people travel safely. For those who have to travel, contactless is the preferred method of payment but if that’s not possible, we ask that you try to pay for your fare with the exact change.
Q. What are your guidelines for travelling safely by bus?
A. Please maintain social distance from others when queuing for the bus, letting others off before getting on and using contactless or exact change to pay. Once on the bus, you should wear a face covering and only sit directly next to someone if they're a member of your household, or part of your social bubble. You can find out more on how to stay safe while travelling on our services page.
A. Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only. The requirement to wear a face covering does not apply if you have a reasonable excuse not to, please find out more at our journey assistance card web page, to see if you are exempt.
Q. Do your drivers wear face coverings?
A. We’ve given face coverings to all front line employees who can wear them, however some of our staff may be exempt. We also have protective screens on our buses which is another way to create a safe barrier between our drivers and customers.
Q. The bus was showing a ‘Bus Full’ sign and the driver wouldn’t let anyone else on but there were still spaces on the bus.
A. The safety and wellbeing of our customers and staff is our priority and we’re following government guidance on social distancing on board our services. This means that there are limited spaces onboard to allow for social distancing and the driver will only be able to let a certain number of customers on the bus before turning on the BUS FULL sign, even though there are spaces still available.
We know that this may mean some customers may not be able to get on their usual bus and have to wait for the next service. We encourage you to plan ahead, avoid busy times if you can by using our Busy Bus indicator, be patient and consider others who may need to travel more urgently than you. You can give us feedback to let us know how busy your route is.
Q. What happens if the last bus of the night is full?
A. While we’ve limited the capacity on our buses, we know that, at times, there may be more people waiting to board the final bus than we’re able to carry. If this happens, our driver will get in touch with the depot for assistance.
As always, our drivers will use their discretion when it comes to vulnerable customers
Q. How are you monitoring the number of people who can safely travel on your buses?
A. Our drivers will be monitoring the number of people travelling on the bus and once the bus is full, the destination board on the front will display a message saying ‘Sorry bus full due to social distancing’. We’ll be adopting a one-on, one-off policy so, once full, buses won’t be able to stop at bus stops during the journey until a passenger gets off the bus.
Q Are you carrying out additional cleaning on your services?
A. We already have well-established and rigorous cleaning regimes for our buses, coaches and trams, and we are continuing to enhance the measures we have in place with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products. We’re also giving additional cleaning materials such as personal hand sanitiser for frontline employees, as well as extra cleaning materials for depots and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.
Q. Do you provide hand sanitiser on your services?
A. We do not provide hand sanitiser on our buses or trams so it is important that you thoroughly wash or sanitise your hands before and after you travel.
Q. How are you protecting your staff, such as drivers?
A. Keeping everybody as safe as possible is our absolute priority. We’re issuing face coverings to those drivers who choose to wear them and we have protective screens on our buses to provide a physical barrier between our customers and our drivers. Other measures include additional cleaning of key touch points, displaying guidelines on social distancing and encouraging contactless where possible.