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In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt

Stagecoach praises HEROES BEHIND THE WHEEL

17 Apr 2020


  • We’re taking additional steps to support key workers, local communities and supply chain
  • Our bus services continue to play a vital role in the country’s efforts to beat COVID-19
  • We’ve added dedicated shuttle buses for NHS workers in some areas, support for communities and additional capacity to distribution centres
  • We’ve also made timetable improvements in many areas following key worker feedback


Stagecoach has publicly thanked its employees right across the country for the fantastic work they are doing in keeping key workers moving as part of the national effort at this difficult time.

Public transport, especially buses, has become even more important to the country to ensure that vital public services continue in the face of COVID-19.

We’ve also outlined additional steps being taken to provide extra support for key sector workers.  This includes dedicated shuttles and demand responsive transport for healthcare workers to measures to support local communities, the supply chain and distribution networks.


Here are just some of the great things that our fantastic teams are doing across the UK:-


Helping the country’s valuable NHS workers

  • In London, Stagecoach is working with TfL to run specific and dedicated shuttles for NHS staff working at the new 4,000 bed Nightingale emergency Hospital.
  • A dedicated shuttle bus service is being provided for NHS staff at Hull Royal Infirmary, Kings Mill Hospital in Mansfield and the Diana, Princess of Wales Hospital in Grimsby.The shuttle is only accessible for key workers, ensuring they have quick and easy journeys home after their shifts.
  • In Aberdeen and the surrounding area, the NHS megarider ticket continues to offer discounts to NHS workers.
  • In the Scottish Highlands, free travel is available for NHS staff in the Inverness area going to or from Raigmore Hospital and New Craigs between 7-10pm through a dial-a-bus service that can be booked up to the day before.
  • In Kilmarnock, a new shuttle is running in the evenings for NHS workers at Crosshouse Hospital through a dial-a-bus service that can be booked up to the day before.
  • In Glasgow, Stagecoach is working with bus operator McGill’s to increase travel options for key workers with four buses an hour between Glasgow and the Queen Elizabeth University Hospital and shared ticketing.
  • In South Wales, Stagecoach is offering free travel to NHS workers as part of a funding agreement with the Welsh Government, serving eight hospitals in the region.
  • In the South West, as a result of a partnership with the hospital trust, NHS workers are being offered free travel to the Royal Devon Hospital.
  • In the west of the country, NHS staff at Southmead Hospital in North Bristol and NHS staff in Gloucestershire can access discounted fares.
  • In partnership with Oxford University Hospitals NHS Foundation Trust, Stagecoach has provided an extension to the 14/14A service between Oxford and John Radcliffe Hospital to provide access for hospital staff to a temporary parking facility.


Providing extra support for healthcare organisations

  • In Hartlepool, the Tees Flex demand responsive buses are being kept on standby to help with patient transport services.
  • In London, West Ham Garage is being used by the London Ambulance Service to commission new ambulances and also re-commission old ambulances with the support of the AA.


Supporting local communities

  • In Inverness, bus drivers are helping Highland Council with deliveries to remote rural communities.
  • In Aberdeen, a new shopper shuttle service has been introduced between the Countesswells housing development and local supermarkets.
  • In Merseyside, Stagecoach and Arriva are accepting Merseyrail train tickets on buses at times when the rail network is not running.


Extra support for the supply chain

  • Capacity on buses to the Europarc food production site in Grimsby has been doubled and all services are now running as double deckers to help with social distancing. This service has also been duplicated between Cleethorpes Pier and Grimsby Town.
  • Double the number of services are now running to Moy Park in Lincolnshire, one of Europe’s leading poultry producers, to help with social distancing.
  • To help keep the supply chain moving, additional capacity is being provided to Amazon distribution sites in Fife, Northampton and North Bristol.
  • In Manchester, extra services are being provided to service local business parks and the major Amazon distribution centre.
  • In the Midlands, extra services are being provided for the distribution centres at the Daventry International Rail Freight Terminal near Rugby, and the distribution centres at Swan Valley in Northampton. 


Encouraging feedback to enable timetables to be improved for key workers

Across the country, we’ve been revising our timetables to cater for the reduced demand in travel following the government’s advice to stay at home and avoid non-essential travel.

The timetables have been developed to continue supporting key workers on their journeys to and from work, but Stagecoach has also encouraged feedback from its customers on specific changes they would like to see. As a result:

  • In West Scotland, extra journeys have been added between Cumnock and Ayr Hospital and between Cumnock and Kilmarnock to help cater for key worker shifts.
  • In Aberdeen, temporary timetables have been enhanced to cater for morning shifts at hospitals as well as offshore workers connecting to the heliport.

In addition, discussions are ongoing with local authorities across the country on how Stagecoach buses not being used in public service might be able to provide extra support with food deliveries and other essential public services.


Martin Griffiths, Stagecoach Chief Executive, said:  “Key workers across Britain are working incredibly hard as part of the national effort to beat the coronavirus. I’m extremely proud of all the great work that our own teams are doing to keep the country moving, including getting our vital healthcare workers to hospitals.

"Our own heroes behind the wheel and their colleagues in support roles are really putting their country and their local communities first. We know from the feedback we've received from many customers across the country how much their selfless efforts are appreciated and we are doing everything we can to keep our people and our customers safe.

"We are also trying to play our part through special initiatives in partnership with local authorities and the NHS to support key workers, the supply chain, distribution networks and other vital services. 


“It’s important that we all follow the government and public health advice to tackle the epidemic and pull together to support each other at this time.”


For more information about Stagecoach or to check the latest timetables visit the Stagecoach website.