Coronavirus (COVID-19) - travel with confidence

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales but we do encourage you to wear a face covering in crowded spaces, if you can.

We want to reassure you that we’re still working hard to keep you safe so that everyone can travel with confidence.

 

 

 

 

We’re sticking to our daily deep cleans and enhanced cleaning throughout the day, focusing on the parts of the bus you’re most likely to touch. Our drivers also make regular checks of their vehicle to remove any litter that’s been left behind. 

Making sure there’s good ventilation on board is really important so we’re opening all windows and fitting devices to keep them open. 

On our app you can see the estimated busiest and quietest times to travel with our space checker. This feature puts you in control of when to travel during these current times, letting you travel with confidence.

Let’s keep everyone safe

We’re able to keep our services running because you, our customers, work with us to reduce the spread of Coronavirus. You can continue to help by doing the following:

Before you travel: 

• Use our app to choose a quieter time to travel 
• Plan your journey in advance 
• Make sure you know where to find the latest version of the timetable
• Try to pay by contactless or buy your ticket in advance on our website or app. If you can only pay with cash, please try to have the exact fare 
• Wash and sanitise your hands (in Wales we have sanitiser on board all our buses)
  
  

At the bus stop, in transport hubs and on the bus: 

• Keep wearing a face covering in crowded spaces, if you can
• Try to give space to others  
• Keep windows open to help ventilation 
• Let people off the bus before you get on 
• When you’re ready to get off, please stay in your seat and ring the bell 
• If you brought anything on the bus, please take it home with you 

We’ve come this far. Let’s continue on this journey to keeping everyone safe.

If you have specific questions about travelling on our services, check out our FAQs. If you're not able to travel due to Coronavirus and want to talk to us about your refund options, fill in a refund request form.  Please note that our normal refund policy applies, including transferring your remaining ticket for use later.

 

Last updated on 19/04/2022