Coronavirus (COVID-19) - Information and FAQs

Our commitment to your safety and well-being

At this time, we want to reassure you that our absolute priority is to protect the safety of our customers and our own employees. Our focus is on how best we can maintain services, safeguard jobs and ensure that we continue to be a central part of our economy and communities.

Our expert teams are following the very latest advice from the Government and public health authorities regarding coronavirus (COVID-19).   

We know that key workers and other workers in England who aren’t able to work from home may need to use our services and we’re doing our best to make sure that they’re able to get to where they need to be. 

We support the government advice to practice social distancing, wear face coverings (where possible in England and Wales, expected in Scotland) and regularly wash your hands for 20 seconds with soap and water, or use a hand sanitiser gel if soap and water isn’t available to protect yourself and your fellow passengers. We’ve issued detailed and regular reminders to our own teams about hygiene good practice and the importance of hand washing.

We already have well-established and rigorous cleaning regimes for our buses, coaches and trams, and we're continuing to carrying out additional cleaning of key touchpoints, encouraging people to follow the social distancing guidelines and asking passengers to use contactless where possible. We also have protective screens on our buses which provide a physical barrier to help prevent transmission

We encourage you, if you can, to use contactless as a method of payment to pay for your journey. It keeps us all a little safer as it reduces the need for contact. Visit our contactless page for more information about how to use contactless on our buses. 

In line with government guidance, we've carried out an assessment of the risks to our customers that need to travel with us at this time, and you can view the Risk Assessment here. 

FAQs

We know you’ve got lots of questions so we've put together some answers relating to travelling on our services. We've grouped these into subject categories to help you find what you are looking for:

General information > 

Timetables and services >

Staying safe when you travel >

Payments and refunds >

Travelling Safely

As more people in England return to work government advice continues to be to only travel if your journey is necessary.  Buses are here if you need them and play a vital role in letting people make necessary journeys. 

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place further measures in England to help our customers to practise social distancing and travel on our services.  For advice on how to use the bus or tram safely at this time, please click below:

Travelling Safely > 

For more information about coronavirus you can visit the NHS website or see Government Advice for travelling safely on Public Transport.  

If you are in Scotland please see the latest advice from the Scottish Government and if you are in Wales, see the latest Welsh Government advice.

Services and current timetables

Following the government and public health advice to stay at home and only travel if your journey is essential or you are unable to work from home. We’re increasing the number of services we operate and, if possible, we’ll add extra buses at busy times where possible and have taken into account the needs of our communities. Please click below for the current temporary timetables.

Temporary Timetables >

Your Feedback 

In England, new social distancing measures are now in place for added safety.  

Many of you continue to rely on bus for your necessary journeys, and so we’ve tried hard to make sure that you and our employees stay safe, but if you feel we haven’t got things quite right, we’d love to hear from you.

Tell us what you think by clicking on the button below:

Feedback Forms >