Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

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  • Coronavirus (COVID-19) - Advice and FAQs

Coronavirus (COVID-19) - Information and FAQs

Our commitment to your safety and well-being

Over the past few months our absolute priority has been to keep our customers and employees safe. Now that steps are being taken to ease lockdown and more people are travelling, our priorities remain the same. If you can, walking and cycling are good alternatives to getting where you need to go. If you travel by bus, please follow the guidance set out in our travelling safely guides, follow the links for England, Scotland or Wales below for the latest guidance or visit our FAQs.

You can travel on our services with confidence. We pay special attention to the items you come into contact with - handrails, bells, seats, poles - to make sure they're regularly and thoroughly cleaned. Find out more about our cleaning regimes through our short video.

Travelling safely 

The safety of our customers and employees is our priority so we’ve put together advice for travelling safely on our services, including the best way to pay for your journey, the use of face coverings, the importance of hand washing and sanitising, and how to practise social distancing.   

We fully support each government’s advice about social distancing, including the compulsory wearing of face coverings on public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport.  It is also now compulsory to wear face coverings when using indoor public transport hubs  in England only.


You can find full details of how you can travel safely on our services, wherever you are, in the sections below.

 

 England

Wales

Scotland 

 

For more information about coronavirus you can visit the NHS website or see Government Advice for travelling safely on Public Transport.

If you are in Scotland please see the latest advice from the Scottish Government and if you are in Wales, see the latest Welsh Government advice.

 

Services and current timetables

As lockdown eases and more people return to work and are travelling, to help keep everyone safe we had reduced the number of seats available on our buses to promote social distancing. However, we are  pleased to let you know that we’ve been able to increase capacity in England, allowing one person to sit in each double seat, leaving the seat in front and beside you empty. Find out more at our travelling safely web page. We're working hard to increase services in response to increases in travel, especially at busier times by updating timetables and adding extra buses where possible.   Please see links below to  get your latest local timetables. 


Check and plan your journey before you travel, please be aware currently our busiest times are daily between 11am and 2.30pm. Be prepared to wait if your bus is full and try to travel at quiet times. We’ve introduced a new How Busy is my Bus indicator in our live map view, on the Stagecoach Bus App, to show the busiest and quietest times to travel, based on how many people normally use the service.

Please note that services are being added and timetables are being updated more frequently than usual at this time, so please check our temporary timetables below for your  latest local information before you travel. 

Temporary Timetables >

Please click below for your local contact information  and  enquiry offices opening times.

Contact my local Stagecoach >


FAQs

We know you’ve got lots of questions so we've put together some answers relating to travelling on our services. We've grouped these into subject categories to help you find what you are looking for:

General information > 

Timetables and services >

Staying safe when you travel >

Payments and refunds >

Face coverings >

 Accessibility >

 

Your Feedback 

We’ve tried hard to make sure that you and our employees stay safe but, if you feel we haven’t got things quite right, we’d love to hear from you. 

Tell us what you think by clicking on the button below: 

Feedback Forms >

 

In line with government guidance, we've carried out an assessment of the risks to our customers that need to travel with us at this time, and you can view the Risk Assessment here. 

Last updated at 14:41 on 27/07/2020