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It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


10-point guide to staying safe when you travel

26 May 2020

As more people in England return to work government advice continues to be to only travel if your journey is necessary.  Buses are here if you need them and play a vital role in letting people make necessary journeys. 
The safety of our customers and employees is our priority so, in line with government guidance, we have detailed arrangements in place in England to ensure the safe and effective implementation of social distancing on our services. 


To help customers we have created a 10-point guide to travel safely at this time:


  1. Plan ahead, allow extra time for your journey and try to travel at off-peak times, where possible.
  2. The Government has announced that wearing a face covering will be mandatory when using public transport from 15 June. Until then the guidance remains unchanged in England and Wales; please wear a face covering, if you can. If you're in Scotland, you're required to wear a face covering. 
  3. Use contactless to pay or have the exact change.
  4. Buses will have limited capacity. If your bus has a bus full sign please be prepared to wait for the next bus.
  5. Let people off the bus before you get on
  6. Keep a safe social distance from others, 2m apart where possible at the bus stop and on board
  7. Sit in the window seat, leaving the seats in front and behind you empty and don't sit directly behind the driver.
  8. Only one person can sit in a double seat, unless you’re with a member of your household.
  9. Don't stand on the bus.
  10. Wash or sanitise your hands before and after your journey.


To download our 10-point guide to staying safe when you travel click here.


Extensive enhanced measures to keep our buses clean and our passengers and staff safe continue. This includes at least daily cleaning of all buses with a government recommended sanitiser, with a particular focus on key touch points, and additional in service cleaning where possible.  Our buses have protective screens to provide a physical barrier between the driver and passenger. We also have face coverings available for our drivers and are issuing continuing supplies of hand sanitiser. 
Careful monitoring of passenger numbers on individual services is taking place and we will look to provide extra buses on busy routes, if you have any feedback at this time we'd love to hear from you.

We are also continuing to work with government and local authorities on plans for a phased step-up in services as more people return to work and other parts of daily life re-open.


Last updated at 13:24 on 05/06/2020