Stagecoach West Scotland employees are gearing up to take part in this year’s National Customer Service Week. The company will celebrate the national campaign with a range of local activities throughout the week from 5-9 October.
National Customer Service Week is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
During National Customer Service Week, Stagecoach bus employees across the UK will take part in a series of local activities aimed at highlighting the importance of continuing to deliver good customer service day in, day out for passengers. The theme of the week across Stagecoach is ‘Rolling out the red carpet every day’.
Among the activities taking place throughout the week at Stagecoach West Scotland are:
- Managing Director Tom Bridge will be meeting customers face to face driving on our Glasgow routes.
- Engineering Director Dave Stewart will be getting back to the workshop floor working with the engineers at our Dumfries depot.
- Followers on twitter can fill out our Customer Survey for their chance to win 28 days free travel within their chosen Stagecoach West Scotland megarider area.
- Operations Director Alison McCluskie is taking part in a bus surgery with Patricia Gibson MP at Beith Community Centre.
Stagecoach West Scotland Managing Director Tom Bridge said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect.
“Our team of employees has helped ensure we already offer high standards of customer service but we know we can get better and we will continue to work hard to improve even further.
“It’s great to see so many of our staff getting involved in Customer Service Week. However, we are well aware that we need to deliver high standards of customer service on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”