New findings: public transport key to connection for over‑60s after high-street decline

New research from Stagecoach, the UK’s largest bus and coach operator, and parent of local operator Stagecoach Yorkshire, has revealed the detrimental impact the decline of the UK high street has had on older people (those aged 60+) in Yorkshire and Derbyshire, as loneliness amongst this demographic continues to rise.

56% of older people in people in Yorkshire and Derbyshire, surveyed, said that they’ve been negatively impacted as high streets and town centres face increasing numbers of vacant shops and closures of big retailers, directly impacting footfall and socialisation. This follows shocking figures that revealed a staggering one in 10 over-60’s are believed to have spent Christmas 2024 alone.

However, it appears that over-60’s are the lifeblood of our high streets, with 72% of people in the region still visiting at least once a week, making essential trips for shopping, appointments, and socialising. Access to reliable public transport remains an important factor in enabling these visits, with almost 61% stating regular, free bus services help them feel better connected to their local area.

However, 35% of older people in this area admitted that they don't make the most of their free bus pass despite the positive impact it could have of their lives.

Debra Goodwin, Chief Customer Officer for Stagecoach, said: “With an ageing population and the rising issue of isolation, affordable transport isn’t just convenient, it’s a lifeline for independence, wellbeing, and staying part of the community.

“We strongly encourage people in Yorkshire and Derbyshire to check their eligibility for a free bus pass to ensure they’re not missing out on this vital service that can help combat loneliness and change their lives for the better.”

Matt Kitchin, Managing Director of Stagecoach Yorkshire, added: “We always seek to support our communities, and this research just goes to show the crucial role that the bus plays for some of the most vulnerable members of our society.”

-- For more information and to check if you're eligible, visit: https://www.stagecoachbus.com/promos-and-offers/national/concessionary-travel