How to Pay for Your Bus Ticket Using Contactless

Last updated  4th January 2021

From Tuesday 5 January, mainland Scotland will move from Level 4 to a temporary Lockdown, with new guidance to stay at home except for essential purposes. Some islands will remain at Level 3.

We would like to reassure you that bus services will continue to operate as per current timetables until further  notice. 

If you need to travel on an essential journey, minimise the distance you travel, please make sure you're up-to-date with what's happening in your local area by checking guidance on the   Scottish Government Protection Level page.

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place measures to help you stay connected across Scotland.

Make a plan:

• Allow extra time for your journey and try to travel at off-peak times, where possible.
• Check our latest timetables before you travel.
• Check our busy bus indicator on our mobile app to avoid busy services. The busy bus indicator is there to help you plan your journey while our buses have a reduced passenger capacity to allow for social distancing. 
• The situation is changing all the time so make sure you're up-to-date with what's happening in your area by checking the local government guidance.
•  If your bus  looks too crowded, please wait for the next one. 
• Wash or sanitise your hands before  your journey. 
• Face coverings are now mandatory on public transport , so unless you're exempt, please remember to bring one with you for your journey.   

At the bus stop:

• Keep a safe distance from anyone else in the queue. 
• Leave plenty space for people to get off the bus before you get on.
• Get ready to pop on your face covering. Remember if you’re at the bus station please have your face covering on at all times.
  
• Pay by your smartcard, contactless card or smart phone where possible. Remember you can purchase your ticket in advance on our mobile app. 
  
• To allow for social distancing buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus. 

On the bus:

• Wear a face covering for the duration of your journey. It’s an added level of safety for you, your fellow passengers and our drivers. Unless you're exempt, it is now mandatory to wear a face covering on all of our buses .
• Only one person can sit in a double seat, unless you're with a member of your household. 
• Open a window, if you can, this will help with ventilation. 
• If you bring something on board, please remember to take it away with you, including masks/gloves, belongings and litter.  

Paying for your journey:

• You can  buy tickets in advance from our online shop and on our mobile app. 
• You can  also use contactless payment methods on all our buses.
• If you only have cash, please try to have the exact fare.