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Get on-board with contactless payments, now available in East Scotland!
 
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Three Reasons Why You'll Love Using Contactless

Have you heard the news?

We're delighted to announce that from December you'll be able to make contactless payments on our services in East Scotland.

 

Fast, Easy & Secure

What is contactless?

Contactless is the fast, easy and secure way to pay for transactions under £30. All you need is a contactless-enabled card or mobile with Apple Pay or Google Pay installed and ready to use.

 

No Cash, No Problem

Why you’ll love contactless

  1. No cash? No problem! With contactless you don’t need to worry about finding change to pay for your bus ticket.
  2. Pay quickly – it takes under a second for a contactless payment to register
  3. It’s secure – contactless payments have the same level of protection as Chip and PIN payments

 

Tap, Beep, Go!

How to use contactless

Look for the contactless symbol on your credit or debit card to see if your card is contactless enabled. Board a bus and instead of paying with cash, simply tap your card or contactless-enabled device onto the reader and wait for the beep.

 

Local Launch Events

We'll be out and about in East Scotland throughout December with contactless information and giveaways. 

Scroll table horizontally to view table content

 Date  Place  Time
1 December  Overgate Shopping Centre
  1200-1700
2 December  Asda, Westway Retail Park
  1100-1500
8 December  Kingdom Shopping Centre 
  1200-1700
9 December  Sainsburys, Fife Retail Park
  1100-1500
15 December  Kingsgate Shopping Centre
  1200-1700
16 December  St John's Shopping Centre
  1000-1700
 

Contactless payments are made using a type of technology called Near-field Communication (NFC)

This means that your contactless-enabled card or device can communicate wirelessly with our ticket machines in the same way that contactless payment machines in shops can.

For more information please see our main FAQs section.

Contactless FAQs

 

We can accept payments of up to £30 from bank cards which have the contactless symbol, as shown below.  

Visa, Mastercard and Maestro cards can be used to make payments on our buses, however we are unable to accept payments  made using American Express cards.

bank card

 

For more information please see our main FAQs section.

Contactless FAQs

 

Our buses accept all Android and Apple Pay devices

Smart phones and Apple watches can be used for contactless payments of up to £30.

Phone Pay

For more information please see our main FAQs section.

Contactless FAQs

 

If your card is declined you will be unable to use it on our buses for 45 days

If your card is declined 3 times it will be permanently blocked.

There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted.

For more information please see our main FAQs section.

Contactless FAQs

 

You can buy tickets up to the value of £30 using contactless payments on our buses

This includes single, return, dayrider and megarider tickets. You can purchase paper tickets or use a StagecoachSmart card. 

Unfortunately we are currently unable to process U19 single fares using contactless payments. All other U19 tickets are unaffected. 

smart card

 

For more information please see our main FAQs section.

Contactless FAQs

 

Concession cards are also contactless-enabled and can be used as normal

Simply place your card on the top of the ticket machine as you usually would.

For more information please see our main FAQs section.

Contactless FAQs

 

There are many ways to buy your bus ticket, including our app and website

You can also pop into one of our local travel shops, where our team will be happy to advise the best ticket option for your journey.

  • Arbroath: Arbroath Bus Station, Catherine Street, Arbroath
  • Dundee: Seagate Bus Station, Dundee
  • Dunfermline: Dunfermline Bus Station, Queen Anne Street, Dunfermline
  • Glenrothes: Glenrothes Bus Station, Church Street, Glenrothes
  • Kirkcaldy: Kirkcaldy Bus Station, Hill Street, Kirkcaldy
  • Leven: Leven Bus Station, Shorehead, Leven
     

For more information please see our main FAQs section.

Contactless FAQs