Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales, please wear a face covering, if you can.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

Get on-board with contactless payments, now available in East Scotland!

How to Pay for Your Bus Ticket Using Contactless

As more people in return to work, government advice continues to be to only travel if your journey is necessary. 
The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place measures to help you stay connected in Scotland. 


Make a plan:

  • Allow extra time for your journey and try to travel at off-peak times, where possible.
  • Check our latest timetables before you travel.
  • Check our busy bus indicator on our   mobile app  to avoid busy services.  If your bus  looks too crowded, please wait for the next one. 
  • Wash or sanitise your hands before  your journey. 
  • Face coverings are now mandatory on public transport , so unless you're exempt, please remember to bring one with you for your journey.   


At the bus stop:

Travelling Safely on our services


  • Try to keep 2 metres away from anyone else in the queue. 
  • Leave plenty space for people to get off the bus before you get on.
  • Pay by your smartcard, contactless card or smart phone where possible. Remember you can purchase your ticket in advance on our mobile app

On the bus:

Travelling Safely on our services


  • Wear a face covering. It’s an added level of safety for you, your fellow passengers and our drivers. Unless you're exempt, it will be mandatory to wear a face covering on any of our buses from Monday 22nd June.
  • Sit in the window seat, leaving the seats in front and behind you empty and don't sit directly behind the driver. The on bus window stickers will guide you on where to sit, see here for some example window signage.
  • Only one person can sit in a double seat, unless you’re with a member of your household. 
  • You will also notice posters on the bus with guidance on how to social distance while on the bus. See here for an on bus example poster.
  • If you’re physically able to use the top deck of the bus please do as this keeps seats free on the lower deck for people who are unable to use the stairs. 
  • Don't stand on the bus.  
  • Once you’re on the bus open a window, if you can, to help with ventilation. 
  • When you're ready to leave the bus, stay seated, ring the bell and take everything with you. 
  • Please let us know if you think your bus is too busy to allow for social distancing by filling out one of our feedback forms.
  • Please comply with any instructions from your driver, they will always have your safety  and well-being at heart.

Paying for your journey:

Payment Options


  • You can  buy tickets in advance from our     online shop and on our   mobile app. 
  • You can  also use contactless payment methods on all our buses.
  • If you only have cash, please try to have the exact fare.