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Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.

In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.

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How to Pay for Your Bus Ticket Using Contactless

Advice from the Scottish Government is currently that public transport should be left for those who need it.

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place measures to help you stay connected across Scotland.

Make a plan:

Allow extra time for your journey and try to travel at off-peak times, where possible.
Check our latest timetables before you travel.
Check our busy bus indicator on our mobile app to avoid busy services. The busy bus indicator is there to help you plan your journey while our buses have a reduced passenger capacity to allow for social distancing.
If your bus looks too crowded, please wait for the next one.
Wash or sanitise your hands before your journey.
Face coverings are now mandatory on public transport , so unless you're exempt, please remember to bring one with you for your journey.

At the bus stop:

Travelling Safely on our services

Keep a safe distance from anyone else in the queue.
Leave plenty space for people to get off the bus before you get on.
Pay by your smartcard, contactless card or smart phone where possible. Remember you can purchase your ticket in advance on our mobile app.
To allow for social distancing buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus.

On the bus:

Travelling Safely on our services

Wear a face covering. It’s an added level of safety for you, your fellow passengers and our drivers. Unless you're exempt, it is now mandatory to wear a face covering on any of our buses .
Only one person can sit in a double seat, unless you're with a member of your household.
Open a window, if you can, this will help with ventilation.

Please comply with any instructions from your driver, they will always have your safety and well-being at heart.
If you think your bus was too busy to allow for social distancing at 1m, fill in one of our feedback forms.

Paying for your journey:

Payment Options

You can buy tickets in advance from our online shop and on our mobile app.
You can also use contactless payment methods on all our buses.
If you only have cash, please try to have the exact fare.

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