Three Reasons Why You'll Love Using Contactless

Have you heard the news?

Contactless payments are now available on Stagecoach services in East Scotland. You can pay for your ticket on the bus using contactless, either with a contactless-enabled bank card or via Apple Pay or Google Pay. Every Stagecoach bus in East Scotland now has a contactless-enabled ticket machine on board, so no matter what your destination is, you can tap, beep and go!

What is contactless?

Contactless is the fast, easy and secure way to pay for transactions under £30. All you need is a contactless-enabled card or mobile with Apple Pay or Google Pay installed and ready to use.

Why will I love contactless?

1. No cash? No problem! With contactless you don’t need to worry about finding change to pay for your bus ticket.
2. Pay quickly – it takes under a second for a contactless payment to register
3. It’s secure – contactless payments have the same level of protection as Chip and PIN payments

How do I use contactless on the bus?

Look for the contactless symbol on your credit or debit card to see if your card is contactless enabled. Board a bus and instead of paying with cash, simply tap your card or contactless-enabled device onto the reader and wait for the beep.

How does contactless work on the bus?

Contactless payments are made using a type of technology called Near-field Communication (NFC).

This means that your contactless-enabled card or device can communicate wirelessly with our ticket machines in the same way that contactless payment machines in shops can.

For more information please see our main FAQs section.

Contactless FAQs

What devices can I use to pay by contactless on the bus?

Smart phones and Apple watches can be used for contactless payments of up to £30. 

Our buses accept all Android and Apple Pay devices for contactless payments.

For more information please see our main FAQs section.

Contactless FAQs

Which tickets can I buy using contactless?

You can buy single, return, dayrider and megarider tickets up to the value of £30 using contactless payments on our buses. You can purchase paper tickets or use a StagecoachSmart card. 

Unfortunately  we are currently unable to process U19 single fares using contactless payments. All other U19 tickets are unaffected. 

For more information please see our main FAQs section.

Contactless FAQs

Which cards can I use to pay by contactless on the bus?

We can accept payments of up to £30 from bank cards which have the contactless symbol including Visa, Mastercard and Maestro cards.

However, we are unable to accept payments  made using American Express cards.

For more information please see our main FAQs section.

Contactless FAQs

What happens if my card is declined for a contactless payment?

If your card is declined you will be unable to use it on our buses for 45 days. If your card is declined 3 times it will be permanently blocked.

There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted.

For more information please see our main FAQs section.

Contactless FAQs

Will my concession card still work with the new contactless ticket machines?

Concession cards are also contactless-enabled and can be used as normal. Simply place your card on the top of the ticket machine as you usually would.

For more information please see our main FAQs section.

Contactless FAQs

Can I still use the app or website to buy tickets?

There are many ways to buy your bus ticket, including our app and website

You can also pop into one of our local travel shops, where our team will be happy to advise the best ticket option for your journey.

• Arbroath: Arbroath Bus Station, Catherine Street, Arbroath
• Dundee: Seagate Bus Station, Dundee
• Dunfermline: Dunfermline Bus Station, Queen Anne Street, Dunfermline
• Glenrothes: Glenrothes Bus Station, Church Street, Glenrothes
• Kirkcaldy: Kirkcaldy Bus Station, Hill Street, Kirkcaldy
• Leven: Leven Bus Station, Shorehead, Leven
   

For more information please see our main FAQs section.

Contactless FAQs