Coronavirus Update Close

National lockdown restrictions are in place across England. Until 2 December, you should only travel for work, education or other permitted reasons. From 2 December England will be returning to a 3 Tier System. Find out more about local restrictions.

A tiered system of protection levels is in operation across Scotland. So, if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.


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Journey Assist Scheme
 
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Journey Assistance Cards - get help when you need it

Journey Assistance Cards are available for you to use if you need a bit more help when using the bus. They’ll make it easier for you to let our bus drivers know what extra help you need.

You can use your cards any time of the day, seven days a week, on any of our bus services.

 

Who can apply for Face Covering Journey Assistance Cards

See government guidelines and on our Face Coverings FAQs page for more information on who is exempt from wearing a face covering.

The requirement to wear a face covering does not apply if you have a reasonable excuse not to, including if: 

  • you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • putting on, wearing or removing a face covering would cause you severe distress 
  • you are someone who relies on lip reading to communicate

 

Face Covering Journey Assistance Cards 

Visit the Government website where you can find full guidance on travelling safely and access exemption cards.

Our Face Covering Journey Assistance Cards have been developed with our trade body, the Confederation of Passenger Transport (CPT).

The cards available are:

  • Please be supportive. I have a disability and am exempt from wearing a face covering. Thank you
  • Please be supportive. I have a health condition and am exempt from wearing a face covering. Thank you
  • Please lower your face covering, I am hearing impaired and need to lip read. Thank you

 

Apply for your Face Covering Journey Assistance Card

Once you've filled in the application form, we'll email you a card that you can save to your phone and show to the driver when you get on the bus - or you can download and print your card.  If you don't have access to a smartphone or printer, please contact your local team and they'll arrange for a printed card to be sent to you.

Apply for your Journey Assistance Card

 

Who can apply for our Standard Journey Assistance Cards

You can apply for Journey Assistance Cards if you have:

  • limited vision or hearing
  • difficulty in communicating
  • special educational needs

or if:

  • English is not your first language
  • you need extra time or help to find a seat

 

Standard Journey Assistance Cards

Our Journey Assistance Cards have been developed with our trade body, the Confederation of Passenger Transport (CPT).

The cards available are:

  • please be patient, I am deaf
  • please be patient, I am visually impaired
  • please be patient, I have difficulty speaking
  • please be patient, I am hard of hearing
  • please speak slowly and face me to help me hear better
  • please scan my pass for me
  • please count my change for me
  • please help me find a seat
  • please give me time to sit, in case I fall down
  • driver, please let me know when we get to . . .
  • please tell me when we reach my stop

 

Apply for your Standard Journey Assistance Card

Once you've filled in the application form, we'll email you a card that you can save to your phone and show to the driver when you get on the bus - or you can download and print your card.  If you don't have access to a smartphone or printer, please contact your local team and they'll arrange for a printed card to be sent to you.

Apply for your Journey Assistance Card

 

You may also be eligible for discounted travel

Journey Assistance Cards don’t give you free or discounted travel. You may be eligible for a concessionary bus pass which would allow you to travel for free on most local bus services

 

Lost Journey Assistance Cards

If you lose your Journey Assistance Cards, simply apply for a replacement or contact your nearest Stagecoach office.