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Stagecoach

New app updates

New app updates

 
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Changes to mobile tickets

We’re making some changes to mobile tickets over the coming weeks. Get the latest version of our app and any new style mobile tickets you buy won’t be tied to a single phone.  

So, if you’re upgrading to a fancy new model or have an unfortunate habit of ‘misplacing’ things, just follow a few simple steps and you'll be able to move your ticket to another device.

For now the new features are currently available on MultiTrip and other selected tickets. Keep an eye out for further updates when they're available for more mobile tickets.

Because your tickets will stay on our secure server, you’ll now need to have internet access to use your ticket. But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop. 


Let's get started 

If your apps don’t update automatically, all you need to do is go to your app store and update the Stagecoach Bus App to version 2.1.20  for android and 2.10.22 for iOS. 

You are now ready to move active tickets to another phone in a few simple steps 

  1. On the new device, download and log in to the Stagecoach Bus App using your existing account details 
  2. Head to 'My Tickets' and locate your ticket in the 'Active on other device' area 
  3. Tap 'Move to this device' and follow the instructions 
  4. Locate your ticket in 'Tickets to use' and hit 'Resume activation'

Your ticket will now be active on your new phone and you can use it as normal until the end of its original expiry date and time.


Just to let you know any tickets you bought before you update won’t have the new features but you'll still be able to use them until they expire. 

You can browse through our frequently asked questions below to find out more.

 

FAQs 

How do I activate one of these new style tickets? 

  1. Make sure you have an internet connection  
  2. Go to 'My tickets' , then 'Ticket to Use ' and tap on the ticket you want to use. 
  3. Tap 'Activate'. 

But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop.   

 

When I transfer a ticket to my other/new device will I be able to access it immediately? 

Yes, once the ticket has been moved, you can immediately locate it below 'Tickets to use' and hit 'Resume activation' to pick up where you left off.

 

How often can I transfer a ticket between my devices? 

You can transfer tickets yourself between devices a maximum of twice in a 90 day period. 

 

What can I do if I've reached this limit?

If you’ve reached your limit of two transfers in a 90 day period but need to transfer your ticket to another device, get in touch with us as we’ll be able to help. 

 

What if I don't have access to Wi-Fi or mobile data when I need to activate my ticket?

Don’t worry, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop. Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again.

 

How long will my ticket stay active for?  

Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again. Your activated mobile ticket will still show a countdown clock, which displays the time left before your ticket expires.

 

If I delete the app will my tickets still be there to use if I re-install?

Yes, as your tickets are now stored on our secure server instead of your device, you can delete the app, re-install and still access your tickets. 

 

Will I still be able to use my existing tickets?  

Yes,  nothing will change with any tickets already  on your phone, but once these expire and you buy a new ticket, you’ll then be able to use all the new features 

 

Can the tickets be moved between different apps, such as from the Stagecoach Bus App to the Oxford Tube App? 

At the moment, the functionality is only available on the Stagecoach Bus App, however if the same ticket is sold on both apps you can move this ticket. 


Need help with your mobile tickets - get in touch and we'll get back to you soon

Go to the Stagecoach app contact form