For the latest travel information for England, Wales and Scotland, see our Coronavirus page.
From Monday 17th May in England only, we’re safely and steadily making more seats available on local buses, when busy. For full details go to our travelling safely page.
Please continue to keep your distance, where possible and wear a face covering throughout your journey, unless you’re exempt.
We’re making some changes to mobile tickets over the coming weeks. Get the latest version of our app and any new style mobile tickets you buy won’t be tied to a single phone.
So, if you’re upgrading to a fancy new model or have an unfortunate habit of ‘misplacing’ things, just follow a few simple steps and you'll be able to move your ticket to another device.
For now the new features are currently available on MultiTrip and other selected tickets. Keep an eye out for further updates when they're available for more mobile tickets.
Because your tickets will stay on our secure server, you’ll now need to have internet access to use your ticket. But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop.
Let's get started
If your apps don’t update automatically, all you need to do is go to your app store and update the Stagecoach Bus App to version 2.1.20 for android and 2.10.22 for iOS.
You are now ready to move active tickets to another phone in a few simple steps
Your ticket will now be active on your new phone and you can use it as normal until the end of its original expiry date and time.
Just to let you know any tickets you bought before you update won’t have the new features but you'll still be able to use them until they expire.
You can browse through our frequently asked questions below to find out more.
How do I activate one of these new style tickets?
But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop.
Yes, once the ticket has been moved, you can immediately locate it below 'Tickets to use' and hit 'Resume activation' to pick up where you left off.
You can transfer tickets yourself between devices a maximum of twice in a 90 day period.
If you’ve reached your limit of two transfers in a 90 day period but need to transfer your ticket to another device, get in touch with us as we’ll be able to help.
Don’t worry, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop. Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again.
Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again. Your activated mobile ticket will still show a countdown clock, which displays the time left before your ticket expires.
Yes, as your tickets are now stored on our secure server instead of your device, you can delete the app, re-install and still access your tickets.
Yes, nothing will change with any tickets already on your phone, but once these expire and you buy a new ticket, you’ll then be able to use all the new features
At the moment, the functionality is only available on the Stagecoach Bus App, however if the same ticket is sold on both apps you can move this ticket.
Need help with your mobile tickets - get in touch and we'll get back to you soon