What's new with your Stagecoach Bus app?

We're excited to announce that we’re underway rolling out a number of improvements for your Stagecoach Bus app – all based on your feedback, ideas and suggestions. Thank you for using the Stagecoach Bus app and sharing your feedback with us recently about how we can make the app even better to support your journeys when travelling with us.

What’s new in the Stagecoach Bus app – August 2024 update: 

• Improved service status - The details make all the difference and we’ve made a number of improvements to how the status of your bus is displayed through the app, which will help make the display clearer and more consistent for you if a service is delayed or has been cancelled. Plus we are making updates to ensure this information is shared with you as soon as possible to help you plan your journey better.

• Improved bus time display - We know how important it is to have the latest most up-to-date information about the times of your bus for your journey, so we’ve made several updates to help improve how the bus times are displayed in the app through the journey planner and the bus stop departure view.

• Enhanced bus tracking in the live map - We’ve had a lot of feedback about how useful the live bus tracking is in the app to help your journey, and we’re keen to make this even better. We’re rolling out updates to improve the accuracy of the buses along the route, plus better status messages to help keep you updated about your service.

• Auto-refunds for tickets - Bought a ticket but plans have changed? No problem - just so you know, you can now cancel and auto-refund any unactivated Single, Day, 7-Day or 28-Day or Student mobile tickets with just a few taps. This service is available whenever you need it and you don’t need to speak with us – just access your Bus app and visit the My Tickets page to find out more. 

• Better performance - We’re also improving the performance of your Bus app to make it more reliable, plus we’ve made a few updates based on feedback to keep you logged in longer so the app is ready to use when you need it.

Looking ahead – what’s coming up for the Stagecoach Bus app

We’ve got lot’s more ahead we’re working on to improve your Bus app, including: 

• Improved journey planning to help you plan and track your journey more efficiently, including a new destination search that includes places such as your local GP surgery, coffee shop, supermarket, library and much more.

• New service alerts to help keep you updated on-the-go based on your favourite journey or bus stop.

• Easier way to contact us, for things like lost property and timetable queries – so you can get the information you need whenever and from wherever you are.

Could you help us improve your Bus app?

We always love to hear your feedback and ideas about how we can improve your experience with the Stagecoach Bus app. If you have a moment we’d appreciate it if you can share your thoughts through a quick online survey – we read every response and this helps us to focus on making the best updates for passengers.

Our mobile app has all you need in one place - bus tracking on our live map, journey planning, live bus information and mobile bus tickets.

Make sure you have the latest version of our app to take advantage of all the below features. If your apps don’t update automatically, all you need to do is go to your app store and update the Stagecoach Bus App manually.

FAQs 

Activating tickets

How do I activate one of these new style tickets? 

1. Make sure you have an internet connection  
2. Go to 'My tickets' , then 'Ticket to Use ' and tap on the ticket you want to use. 
3. Tap 'Activate'. 

But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop.   

What if I don't have access to Wi-Fi or mobile data when I need to activate my ticket?

Don’t worry, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop. Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again.

How long will my ticket stay active for?  

Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again. Your activated mobile ticket will still show a countdown clock, which displays the time left before your ticket expires.

Sending to another device

When I transfer a ticket to my other/new device will I be able to access it immediately? 

Yes, once the ticket has been moved, you can immediately locate it below 'Tickets to use' and hit 'Resume activation' to pick up where you left off.

How often can I transfer a ticket between my devices? 

You can transfer tickets yourself between devices a maximum of twice in a 90 day period. 

What can I do if I've reached this limit?

If you’ve reached your limit of two transfers in a 90 day period but need to transfer your ticket to another device, get in touch with us as we’ll be able to help. 

If I delete the app will my tickets still be there to use if I re-install?

Yes, as your tickets are now stored on our secure server instead of your device, you can delete the app, re-install and still access your tickets. 

Will I still be able to use my existing tickets?  

Yes,  nothing will change with any tickets already  on your phone, but once these expire and you buy a new ticket, you’ll then be able to use all the new features 

When a ticket is sent to another device, can the ticket be viewed on both accounts?

No, once sent, the ticket can only be viewed on the account it has been sent to. It will still appear in your purchase history that can be accessed via the "More" area of the app.

Can the tickets be moved between different apps, such as from the Stagecoach Bus App to the Oxford Tube App? 

At the moment, the functionality is only available on the Stagecoach Bus App, however if the same ticket is sold on both apps you can move this ticket. 

Sending to another person 

Which tickets can be sent to another account?

You can now send any mobile ticket to another account. It's not possible to send a ticket to another person if you buy a corporate ticket, Flexi 5 or other MultiTrip ticket options. 

Can I send a mobile ticket to anyone?  

Where the ticket allows, you can send a ticket to anyone with a Stagecoach Bus account.  Its free and easy to sign up for a new account.

I buy a Flexi 5 bundle of DayRider tickets, can I send some of these to a friend?

No sorry, it's not possible to share these tickets with others.

I buy tickets through the corporate Stagecoach App, can I send tickets to other people?

No sorry, this feature is not available for corporate tickets as users need to be verified as an employee of the organisation

What notifications are sent when I send a ticket to another account?

When you send a ticket to another Stagecoach Bus account, the ticket is automatically removed from your device and made available for use in the recipient's App. Both you and the recipient will receive an email to confirm this but you won't receive a notification when the ticket is activated.

Need help with your mobile tickets - get in touch and we'll get back to you soon

Go to the Stagecoach app contact form