What's new with your Stagecoach Bus app?

We’re excited to share that we’re underway rolling out a number of improvements to your Stagecoach Bus App — all driven by your feedback, ideas and suggestions. Thank you for travelling with us and for taking the time to tell us how we can make the app even better to support your journeys.

What’s new - May 2026 update: 

• Your smarter, faster journey planning experience is here - now with Google-powered search and all bus services! Plan your trips faster, find your favourite spots (like Starbucks, your local library or supermarket), and see ALL available bus services, not just Stagecoach. It’s the same familiar look but with a sleek upgrade for a seamless, more efficient journey experience. Are you ready to explore?
• Clearer bus times - Getting the most up-to-date bus times shouldn’t be a guessing game. We’ve refined how bus times appear in the journey planner and at-stop departure view, making them easier to read and more reliable — so you’ll always know when your next bus is due.
• Better live tracking of your bus services - you told us live bus tracking is important and we get this so we’re making it even better. We've made a number of improvements to bus tracking in the App and improving status messages to keep you informed every step of the way. We've introduced a new 'track my bus' option that will automatically follow your selected bus in the live map view to make it easier to see exactly where your bus is along the route for your journey.
• Improved App reliability - We’ve fine-tuned performance across the app to make it faster and more reliable. Plus, we’ve made updates to keep you logged in longer, so your app is ready to go whenever you are.

We’d love your feedback help us improve your Bus app

Your feedback really matters to us and directly helps shape every update to your Stagecoach Bus App that we make. If you’ve got a moment, we’d love you to share your thoughts through our quick online survey. Every response helps us build a better app for you and all our passengers.

Thank you for choosing Stagecoach - and for helping us make your journey even better. 

Our mobile app has all you need in one place - bus tracking on our live map, journey planning, live bus information and mobile bus tickets.

Make sure you have the latest version of our app to take advantage of all the below features. If your apps don’t update automatically, all you need to do is go to your app store and update the Stagecoach Bus App manually.

FAQs 

Activating tickets

How do I activate one of these new style tickets? 

1. Make sure you have an internet connection  
2. Go to 'My tickets' , then 'Ticket to Use ' and tap on the ticket you want to use. 
3. Tap 'Activate'. 

But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop.   

What if I don't have access to Wi-Fi or mobile data when I need to activate my ticket?

Don’t worry, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop. Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again.

How long will my ticket stay active for?  

Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again. Your activated mobile ticket will still show a countdown clock, which displays the time left before your ticket expires.

Sending to another device

When I transfer a ticket to my other/new device will I be able to access it immediately? 

Yes, once the ticket has been moved, you can immediately locate it below 'Tickets to use' and hit 'Resume activation' to pick up where you left off.

How often can I transfer a ticket between my devices? 

You can transfer tickets yourself between devices a maximum of twice in a 90 day period. 

What can I do if I've reached this limit?

If you’ve reached your limit of two transfers in a 90 day period but need to transfer your ticket to another device, get in touch with us as we’ll be able to help. 

If I delete the app will my tickets still be there to use if I re-install?

Yes, as your tickets are now stored on our secure server instead of your device, you can delete the app, re-install and still access your tickets. 

Will I still be able to use my existing tickets?  

Yes,  nothing will change with any tickets already  on your phone, but once these expire and you buy a new ticket, you’ll then be able to use all the new features 

When a ticket is sent to another device, can the ticket be viewed on both accounts?

No, once sent, the ticket can only be viewed on the account it has been sent to. It will still appear in your purchase history that can be accessed via the "More" area of the app.

Can the tickets be moved between different apps, such as from the Stagecoach Bus App to the Oxford Tube App? 

At the moment, the functionality is only available on the Stagecoach Bus App, however if the same ticket is sold on both apps you can move this ticket. 

Sending to another person 

Which tickets can be sent to another account?

You can now send any mobile ticket to another account. It's not possible to send a ticket to another person if you buy a corporate ticket, Flexi 5 or other MultiTrip ticket options. 

Can I send a mobile ticket to anyone?  

Where the ticket allows, you can send a ticket to anyone with a Stagecoach Bus account.  Its free and easy to sign up for a new account.

I buy a Flexi 5 bundle of DayRider tickets, can I send some of these to a friend?

No sorry, it's not possible to share these tickets with others.

I buy tickets through the corporate Stagecoach App, can I send tickets to other people?

No sorry, this feature is not available for corporate tickets as users need to be verified as an employee of the organisation

What notifications are sent when I send a ticket to another account?

When you send a ticket to another Stagecoach Bus account, the ticket is automatically removed from your device and made available for use in the recipient's App. Both you and the recipient will receive an email to confirm this but you won't receive a notification when the ticket is activated.

Need help with your mobile tickets - get in touch and we'll get back to you soon

Go to the Stagecoach app contact form