In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
Connect to our free to use Stagecoach Wi-Fi on many of our buses. Catch up on emails before you get to the office, do some online shopping or update your social media accounts.
We've invested over £80 million in over 400 new buses. The majority of these are equipped with cutting-edge Wi-Fi technology, allowing you to stay connected as you travel.
Wi-Fi is also available on all our Stagecoach Gold buses.
You’ll need a Wi-Fi enabled device to use our free wireless internet service.
We’ll always try our best to ensure our Wi-Fi service signal is available. At busy times of the day, you may experience a slower connection.
If you experience any problems connecting to Wi-Fi on our buses, please contact your nearest Stagecoach office.
Make sure you let us know the bus number you are on, the date and the time. We’ll check the bus as soon as it arrives back in our depot.
We would like all of our customers to be able to make use of the free Wi-Fi available on many Stagecoach buses.This is why we have implemented a fair usage policy on Stagecoach buses.
Why have we introduced a fair usage policy?
We continually monitor our services and regularly review feedback from our customers.
We have received feedback from customers who cannot fully utilize our Wi-Fi network despite knowing that the Wi-Fi is working, with other users successfully browsing at optimal speed. One of the reasons for this is that a small minority of users are downloading large amounts of data (streaming films, download large files etc.) which takes up a large portion of the available bandwidth, restricting other users’ ability to access the Wi-Fi. We recognise that this may not be done intentionally but the effect is that not every customer can make use of the free Wi-Fi available.
We limit the amount of data a device can use to 100MB for both uploading and downloading data, which is the average that our customers are currently using so we hope that the majority of our customers will not be inconvenienced or even notice this change and more customers can benefit and access the Wi-Fi when they want to. This limit is reset every day at midnight.
Please note we also reserve the right to limit transfer speeds, data allowance and filter content.
If you would like to provide feedback please get in touch.