Key facts: May 2018 – April 2019
- 283.4 million customer journeys
- 34.1 million miles operated
- 3,547 employees
- 1,132 buses
Following government announcements on the roadmap out of lockdown and plans to gradually restore greater normality to everyday lives, we're making plans to get more services back on the road, including school services from 8th March. Please continue to check our latest timetables page for more information.
Let's keep working together to make travel as safe as possible. We're still doing enhanced cleaning and limiting available seats. You can help by avoiding busy times, using contactless payment where you can, keeping your distance and taking your litter with you.
You must wear a face covering throughout your journey, unless you are exempt.
Find out more on our travelling safely pages for England, Wales and Scotland. You can keep up to date by checking our main Coronavirus page.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Find out how Stagecoach London operates, including key facts and information on our passengers, staff, services, fares, fleet and environmental commitments.
We run safe, reliable, clean, punctual and comfortable local bus services in East and South East London.
Our services run into the City and the West End. They run as far east as Lakeside and Bluewater Shopping Centres, to Orpington in the south and to Chingford in the north.
These services all run under contract to Transport for London (TfL). TfL specify service frequencies, fares, bus types, destinations and many other aspects of our London bus services.
You can also find out more about our parent company, Stagecoach UK Bus.
Set your location for services and tickets only in your area
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Stagecoach London is unique in that all the services we operate are run under contract to Transport for London (TfL). As such, if you have a comment or suggestion about any London bus service, bus stop or shelter, please contact:
Customer Services, TfL London Buses, 4th floor, Zone B5, 14 Pier Walk, London, SE10 0ES
Phone: 0343 222 1234 (low tariff number)
Comments can also be made via the TfL web site at https://tfl.gov.uk/help-and-contact/contact-us-about-buses
Text phone: 020 7918 4435 (08.00-20.00 Monday to Friday)
Sorry, there is no public e-mail, please use the online web form.
Information is available at https://tfl.gov.uk/transport-accessibility/
Telephone TfL : 0343 222 1234
Email: [email protected]
Our switchboard is open from 09:00 to 16:00, Monday to Friday.
Telephone: 020 7055 9600
Fax: 020 7055 9762
Email: [email protected]
Communications Department, Stagecoach London Head Office
West Ham Garage, Stephenson Street
London, E16 4SA
If you have a lost property enquiry, please contact the garage for the route you were travelling on when you lost the item.
All vacancies can be found and applied for on-line here.
In case of difficulties with the recruitment web site:
Tel: 020 7055 9798 (09.00-17.00 Monday - Friday)
E-mail: [email protected]
E-mail: [email protected]
Tel: 020 7055 9600, option 4, then option 2
E-mail: [email protected]
Stagecoach London is the trading name of East London Bus & Coach Company Ltd, (Registered In England & Wales No. 2328402), South East London & Kent Bus Company Ltd, (Registered in England & Wales No. 2328595) and East London Bus Ltd, (Registered in England & Wales No. 6674111) All registered at:
One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW
For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000* or
Email: [email protected]
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:
Email: [email protected]
If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.
They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.
Telephone: 0871 200 22 33*
*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
If you have a comment or suggestion about any London bus service, bus stop or shelter, please contact:
Customer Services, TfL London Buses, 4th floor, Zone B5, 14 Pier Walk, London, SE10 0ES
Phone: 0343 222 1234 (low tariff number)
Comments can also be made via the TfL web site at https://tfl.gov.uk/help-and-contact/contact-us-about-buses
Text phone: 020 7918 4435 (08.00-20.00 Monday to Friday)
Email: [email protected]