Annual Passes FAQ

How do I use my Academic Annual Student pass?

Always have your ID on you!

• You can buy a student ticket on our app without needing a student ID card or ID number.
• Once purchased, you’ll need to add your student details including your name and student ID number (if you have one) before you can activate the ticket for use.
• The student name on your ticket must match your student ID.
• You’ll need to carry your student ID when travelling with your student ticket.

For Smart cards:

After purchasing your Student Bus ticket online, you’ll receive a Stagecoach Student Smart Card by post. 

Show your Student Smart card together with your student ID card to the driver. Valid student IDs include any UK card issued by a college or university, including TOTUM cards. The name on your student ID must match the name on your Smart card.

When boarding, place your Smart card on the reader to activate it. The first time you use it, hold the card on the reader a little longer to activate it. 

Where is my Annual Student pass valid?

Student Bus Passes cover different areas within the region. You can choose a pass for unlimited travel within the following zones:

• Bedford;
• Cambridge;
• Peterborough;
• Bedfordshire Plus;
• Cambridgeshire Plus.

What to do if I lose my pass:

Notify us immediately if your Student Smart card is lost or stolen. You can do this by: 

• Using the 'My Account' section of the website. 
• Contacting the Stagecoach Smart Helpdesk on 0345 810 1000. 

Terms and Conditions:

• Students must show a valid photographic student ID with their Student Smart card/App ticket when boarding. The name on the pass must correspond to the name on the Student ID. 
• Student Bus Passes are only valid for travel within the region selected when purchased. 
• Student tickets are not transferable and may only be used by the named student on the Student Smart card/App ticket.