How to redeem discount codes

Depending on which discount code you have been given, your ticket may only be valid for purchase on either the app or the website. The table below displays where tickets are valid for purchase - it may also be worth checking with whoever has issued your ticket depending on the scheme.

If you are ordering an App ticket...

You can purchase tickets through the Stagecoach Bus App. Once purchased, your ticket will be ready to be activated and sit in your account until it is ready for use. To use your ticket, you simply need to display your activated ticket to the driver when boarding the bus. Please note data or wifi connection is needed to load your ticket (once loaded, your ticket will display for up-to 8 hours without needing to connect again). 

Find out more about the Stagecoach App here

If you are ordering via the website...

Tickets ordered through the website will be loaded onto a smartcard, which you can tap onto the contactless reader when boarding the bus. If you do not have a Smartcard, you can request one when checking out - this will be posted you you within the next 3-5 working days. 

Ordering on the App

1. Download the Stagecoach Bus App, then login or sign up.
   
   
2. Add your ticket to the basket by selecting 'Get your ticket', 'Buy tickets' and navigating to 'Tickets in' your local area (South). Make sure you check the name and duration of the ticket carefully as your discount code will only be valid against one ticket.
   
   
3.  Proceed to checkout and read the T&C's related to your ticket.
   
   
4. You can now 'Add a discount code' (if you receive an error message please refer to the 'Troubleshooting' tab). The payment value will now update in your cart; if your ticket is now £0.00 you can confirm your order, if you have a portion of the ticket to pay, you can do so now.

Your ticket will now be available to activate in 'My Tickets', make sure you have your data switched on when loading your ticket to show the driver! Tickets can will load on the app for 8 hours after viewing with a wifi/data connection.

If you lose or switch phones, you can contact our customer services team here - who will be able to assist with getting your ticket up an running again. 

Ordering on the Website

1. Go the Stagecoach Bus website, login or create an account.
2. Enter your town/city in the 'Location' tab at the top of the webpage.
3. You can find your ticket by hovering over 'Buy tickets' and selecting the relevant ticket type for your discount code.
4. Make sure to check you are selecting the correct ticket and duration for your discount code, and add to basket. If the ticket you are purchasing is also available on our app, you will need to select 'Other ways to get a ticket' before adding to the basket. 
5. Once in the basket, you'll need to select a Smartcard option, if you do not have a Smartcard you'll need to select 'Request a New Smartcard' which will posted to you. If you have a Smartcard on your account, you can choose 'Select a Smartcard' to load a new ticket onto that Smartcard.
6. Depending on what ticket you are purchasing, you may also need to select a start date for your ticket.
7. Once you have entered all the details you can go ahead and enter your Discount code in the relevant tab at the bottom of the page.
8. Your total will update in the basket, if your ticket is now £0.00, you can proceed to checkout, if you have a portion of the ticket to pay you can select a payment option. You will need to enter BOTH a billing address and delivery address.

If you are requesting a new Smartcard, this will arrive in the next 3-5 working days. In  the event you lose your Smartcard, you can request a replacement from the customer services team here. Replacement Smartcards are free, but you will need to pay the daily fare whilst waiting for your replacement. 

Ordering a StudentRider?

If you are ordering an Annual or Termly StudentRider product you will have additional steps to enter your student details. If you are a parent ordering for a child, you can 'gift' mobile tickets to your child's account before activating.

Click here to view our guide

Are you still having issues ordering?

If you are having issues ordering your ticket, or you are receiving an error message it may be due to one of the following:

1.  Have you double checked you have the correct ticket in the basket? Make sure you have not accidently added a ticket for the wrong area or duration to your basket- if you are an adult double check you have not selected a child ticket.
2. Have you set your location correctly?
3. Are you logged in? You will need to login before being able to enter any discount codes.

If you have double checked this, you may experience one of the following:

1. As the codes are single use, an order must be fully complete after entering a discount code at checkout. If your session or webpage refreshes before completing your order, your discount code may be temporarily blocked. This is due to a security feature with single use codes, if you are receiving an error message at checkout it is likely due to this reason- temporary blocks only last for 48 hours therefore we advise waiting this duration before trying again.
2. If you are copy and pasting your discount code into the tab on the website, you may have some issues with the website accepting your code. If you are unable to click the 'Apply' button (it will be greyed out), click back into the discount code box after pasting the code. The tab will then register the code and the 'Apply' button will turn green.

If you are still running into issues we would advise contacting the institution who issued you the discount code (if you are a part of the Easit or QA Hospital NHS schemes, you can email [email protected]).