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About Stagecoach

About Stagecoach Manchester

We’re Stagecoach Manchester.

We’ve been running bus services in Greater Manchester for 25 years and we continue to play an important role in helping people access work, education, health, shopping and leisure.

Here in Manchester we’re proud to be many things to many people. Pop into town on one of our local services. Heading off on holiday? We’ll get your journey off to a great start on one of our airport services. Need to find an easy, affordable way to help your staff get to work? Our Stagecoach Solutions team is ready to help.

You probably know us as the local bus company but, fun fact, we’re part of one of the largest bus operators in the UK.

Our parent company, Stagecoach Group, which was founded in 1980 as one of the most successful transport start-ups. For four decades, Stagecoach transport services have transported billions of people, helped to build strong local economies and provided a greener way to travel. Stagecoach Group, also looks after megabus.com, our intercity coach company that connects communities across longer distances.

We’re particularly proud to be a trusted part of daily life in Greater Manchester and as we start to move out of the current restrictions our services will continue to be central to the future of our economy, protecting our environment and keeping communities connected.

Download our annual report

PDF - Stagecoach Manchester

Stagecoach Manchester 2019 2020

PDF - Stagecoach Manchester

Our customers

Our customers are at the heart of what we do. Over the last year we’ve worked through the pandemic to make sure over 42.8 million customers were able to get to where they needed to be. 

Whether it’s Dave on his way to a job interview, using the bus for the first time in ages or Nadiya making her daily journey to work at the hospital, Amir, excited to take the bus to school or Ruby heading back to university, our services are an important part of the community.

We love our regular customers, getting to know their routines and sharing in their day-to-day lives. It’s always great to welcome new faces on board, too, and we’re happy to help get them where they need to be.

 

90% of customers are satisfied with our service*

 *Passenger Focus Survey 2019

Our services

Our mission for every journey is simple: get everyone safely where they need to be, every day.

If you’ve got a journey to take, we’ve got a service to help you make it. Our local buses are ideal for daily travel either for leisure or work.

When it comes to Education, Education, Education, we’ve got that covered, too, with services to schools, and great value travel to colleges and universities. Plus, our Stagecoach Solutions team can arrange travel for events, businesses and rail replacement.

We constantly review our safety procedures and, as we’re all too aware since the unscheduled arrival of Coronavirus, we’re placing even more emphasis on cleaning. We already had a great cleaning schedule in place but we’ve taken it to the next level, focusing on the areas of the bus in which you’re most likely to come into contact.

We’re constantly working hard to increase the quality, reliability and frequency of our bus services to offer car users a realistic transport alternative. Not only will this help with the usual congestion and car parking hassles, but it’ll also help the environment by taking more cars off the road. Over the last year our buses covered over 23.9 million miles and 94.8% of services started on time.

Our people

It’s our people who make our service special. They do more than make the wheels go round; they are the very spirit of Stagecoach. From bus drivers, to engineers, cleaners and customer service staff, there are over 2,250 of us working together to help you to stay connected.

But it doesn’t stop there. Stagecoach also supports around 10,000 jobs nationally through our supply chain. That’s a lot of people and creating an inclusive workforce is a responsibility that we take seriously. For instance, we’re proud to say that the number of female bus drivers continues to grow each year and we celebrate diversity across the whole business.

The future of Stagecoach relies on supporting our country’s young people. We’ve been at the forefront of championing apprentices in our workforce for years. Right here in Greater Manchester there are 24 apprentices working across our six depots. Our apprenticeship scheme is award-winning and can help deliver the skills needed to support the new technologies and fleets of the future.

Our buses

With a fleet of over 700 buses serving Greater Manchester, you can see why we’re one of the biggest public transport companies in the region. But did you know that we also have one of the most modern fleets too?

We’re constantly investing in newer, greener buses and, in the last year, we’ve spent £12.2m on 52 new buses for our most frequent service, the 192 from Stockport to Manchester.

Our environment

It’s never been more important to do the right thing when it comes to our environment. That’s why we continue to tackle climate change and boost air quality with each new vehicle that enters our fleet. In 2020 we took delivery of one of Europe’s biggest orders of electric buses, which sparked much excitement. And in their first year of service our 32 electric zero emission buses have clocked up 700,000 carbon free miles and saved 1,300 tonnes of carbon.

It’s about more than just our environmental responsibility on the road. Our company initiatives have helped cut buildings emissions by 21% and Stagecoach Group has been awarded the Carbon Trust Standard for measuring, managing and reducing our global carbon footprint.

Read more about our sustainability strategy and our drive to net zero

Our community

While we may have seen a lot of change in our quarter of a century of business in Greater Manchester, our mission has always been the same: connecting people and communities.

Our six depots across the region are proud to be a part of day-to-day life in their community whether it’s getting to know the names and faces of regular customers or supporting local causes, we care about our communities.

Our current charity partner is Forever Manchester, and we’re now helping to raise funds that will be used to support many community groups and activities across our region.

Over the last year we’ve also collected food and donated kitchen equipment to support foodbanks and community grocers throughout Greater Manchester.

Our tickets and tech

We’ve made the bus journey simple for everyone. Tickets can be bought in advance on our website or app or paid for with contactless on board.

Don’t worry if that’s not your thing, we still accept cash. Plus, our fares are among the lowest of any national UK bus company.

We know there’s no such thing as “one size fits all” so we offer a wide range of tickets so you, our customer, can choose the best value travel for you. And over the last year we’ve added a bundle of day tickets to our app so you can travel flexibly and still save money!

We’ve updated our website and app to make bus travel even easier. Catching the bus today, tomorrow or later? Our Plan your journey feature does exactly what it says on the tin so you can plan the date, time and route of your journey. Not sure where to wait for the bus? Use the website or app to find your nearest bus stop.

We recently added a live map to our Stagecoach Bus App, letting you track where your bus is on the route and check if you’ve got time to grab a coffee before it arrives. Plus, our Busy Bus indicator on the app shows you when it’s the quietest time to travel. Forget time travel...this is travel for the 21st century.

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We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.

  • Head office and ticket enquiries

    Opening hours:

    Our switchboard is open from 08:00 to 17:30, Monday to Friday, excluding Bank Holidays.

    Telephone: 0161 273 3377

    Fax: 0161 276 2594

    Email: [email protected]

     

    Postal Address

    Stagecoach Manchester, Head Office

    Hyde Road, Manchester

    M12 6JS

     

    Disability Helpdesk

    Telephone: 0161 276 2611

    Email: [email protected]

     

    Feedback

    We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

    Follow us

    Get  service updates or ask a quick question – follow us on Twitter @StagecoachGM.

     

    Guide to tickets

    Please see our guide to tickets for a summary of our tickets and passenger types in Greater Manchester and if you still have a question, please call or email us.

     

    Lost Property

    If you unfortunately lose an item, please complete the lost property form and we will let you know if it has been handed in.

    Our Lost Property offices are now open by appointment only.

    During Lockdown we have been keeping your lost property safe. If you have any unclaimed lost property, please complete our lost property form and we will let you know how you can collect it.

     

    Legal Identity

    Greater Manchester Buses South Limited, a company registered in England and Wales (Registered No. 2818654), whose registered office is One Stockport Exchange, 20 Railway Road, Stockport, Cheshire, SK1 3SW.

  • Online sales help

    Smartcard help

    For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

    By logging into your Stagecoach Bus account 

    Telephone: 0345 810 1000* or

    Email: [email protected]
     

    Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

    *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

  • Timetable help

    Traveline

    If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

    They're open from 07:00 to 20:00 7 days a week.

    Telephone: 0871 200 22 33*

    *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    Stagecoach head office

    Our phone line is currently unavailable but rest assured there are many other ways for you to contact us.

    Twitter: @StagecoachGM

    Email: [email protected]

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