Our customers are at the heart of what we do. Over the last year we’ve worked through the pandemic to make sure over 42.8 million customers were able to get to where they needed to be.
Whether it’s Dave on his way to a job interview, using the bus for the first time in ages or Nadiya making her daily journey to work at the hospital, Amir, excited to take the bus to school or Ruby heading back to university, our services are an important part of the community.
We love our regular customers, getting to know their routines and sharing in their day-to-day lives. It’s always great to welcome new faces on board, too, and we’re happy to help get them where they need to be.
90% of customers are satisfied with our service*
*Passenger Focus Survey 2019