Important update Close

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can

For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


Latest Coronavirus update from our CEO

21 Apr 2020

We’re in this together

The current coronavirus pandemic is one of the biggest challenges we've all had to face, but it has also demonstrated how well the country is pulling together to help get us through these difficult times.

I would like to take this opportunity to thank you for your part in helping us to keep operating our vital bus services safely to protect our customers and our drivers, ensuring we continue to get key workers to their jobs and help people to shop for essentials.

We continue to take the safety and well-being of you, our customers, and our people, extremely seriously.  To help us keep people safe, it’s vital that everyone pays attention to instructions on staying at home, only travelling when essential and following the guidelines on social distancing. Where possible please use contactless payments or if you do have to use cash, try and have the exact fare.   

This will not only protect the NHS, it will protect our selfless transport workers who are on the front line of this battle against coronavirus and help save lives.

We also want to give you with an update on how we are playing our part in supporting our valuable NHS workers, looking after our communities and helping to keep our supply chains moving.

I am extremely proud of our “heroes behind the wheel” – our team of employees who are doing an incredible job to provide help in these challenging times.  As well as providing transport links for key workers, we have people who are helping in their communities with grocery shopping, organising collections for their local hospitals amongst many other things.

Right across the country, we are taking steps to provide extra support for key sector workers. This includes dedicated shuttle services such as the Nightingale hospital park and ride service and on demand transport for healthcare workers.  

We also have measures in place to support local communities, providing shopper shuttle services and helping local authorities with shopping deliveries in remote locations.

And, we’re helping the supply chain continue to run, with additional bus services to food production sites and distribution centres.

I'm extremely proud of all the things we are doing to support the country at this time from working with Transport for London to run specific and dedicated shuttles for NHS staff working at the new 4,000 bed Nightingale Emergency Hospital in London, to helping Highland Council with deliveries to remote rural communities in Inverness.  You can read about the initiatives in your area here.

Thank you to our fantastic NHS, all our key workers and you, our customers, for everything you’re all doing to help beat this disease.    

Take care and stay safe.   

Martin Griffiths

Chief Executive