In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
25 Mar 2020
We’re in this together
At this uncertain time, I wanted to get in touch to reassure you we’re doing everything we can to make sure our country’s key workers can safely make the essential journeys they need to.
In response to government advice to restrict all but essential travel, we’ve reduced the number of services we’re running, but critically we’re making sure we can get NHS workers to hospitals and help people shop for essentials.
Protecting the safety of our customers and our own people is at the heart of everything we do and we’ve put a number of additional measures in place. Our enhanced cleaning regimes are continuing, with more rigorous cleaning of the main customer touch-points on our buses, coaches and trams.
We’re also encouraging you to help us by reducing the need for contact by using contactless payments if you can and practising social distancing when travelling with us. Click here to find out more.
Details of our temporary timetables and the latest information on our services can be found on our Coronavirus update page here.
We’ve tried hard with our temporary timetables to make sure we continue to maintain critical routes. But if you feel we haven’t got things quite right with these or you’re concerned about the number of people travelling on your service making it difficult to practice social distancing, please let us know by clicking here.
I’m extremely proud of the way in which all of our people from our drivers, engineers, cleaners to our support staff have pulled together so that we can continue to deliver our services. They’re key workers too and I’d like to thank them for their continued support and resilience in these challenging times.
All year round our people keep our communities connected and our economy running and they’ll be even more important as the country pulls together to get through this difficult period. That’s why we’re continuing to work with the government on the additional support needed to help keep important transport links running at this crucial time, and to help protect public transport for the long term.
I’d also like to thank you, our customers, for your patience and consideration when travelling with us. As a country, we’re all facing the same pressures and concerns and I really appreciate your respect and understanding for our people and fellow passengers in these difficult times.
I’m fully aware of the responsibility that we have to our customers, communities and our people and we’ll continue to do everything we can to get through this together.
Take care and stay safe.