Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

Step-by-step guide for using our services

Step 1: Planning your journey

Step 2: Choosing the right ticket

  • Concession card user? No worries - you can skip to Step 3!
  • Our ticket zones have been simplified into three categories: Town, Regional and an All East Scotland Zone
  • If you're not sure which zone applies to your journey, you can view maps here or alternatively use our journey planner to recommend a ticket
  • Full information on our range of tickets is available on our Ticket Guide page and you can also download a PDF copy here
  • Single fares can only be bought on the bus, DayRider tickets can be bought on the bus or our app
  • Longer term tickets need to be bought through our app or online

Step 3: Getting ready

  • Use our live bus tracker to see how far away your bus is
  • Remember to take your mask and hand sanitiser with you when you leave the house
  • Arrive at the bus stop in plenty of time so that you can clearly signal that you wish to board

Step 4: Boarding the bus

  • When you see the bus, remember to clearly signal to the driver that you wish to board
  • Get your ticket, bus pass, or payment method ready - remember we accept contactless payments on board all of our services!
  • Wait for the bus to come to a stop and for the doors to open before trying to board

Step 5: While you travel

  • Remember to follow social distancing guidance whilst on board
  • It might be a bit chilly - keeping the windows open helps with air circulation to help prevent the spread of Covid-19
  • When you want to get off, ring the bell and stay seated until the bus has fully stopped

Step 6: After your journey

  • You can give us feedback on your experience through our web form, here
  • Left something on board? Fill in a lost property form