Step by step guide to using Stagecoach Bus services

Step 1: Planning your journey

• Use our journey planner: add your starting point and your destination to see suggested routes and tickets
• Check out our FAQs for travelling on our services if you have any queries about travelling with bikes, buggies or luggage

Step 2: Choosing the right ticket

• Concession card user? No worries - you can skip to Step 3!
• Our ticket zones have been simplified into three categories: Town, Regional and an All East Scotland Zone
• If you're not sure which zone applies to your journey, you can view maps here or alternatively use our journey planner to recommend a ticket
• Full information on our range of tickets is available on our Ticket Guide page and you can also download a PDF copy here
• Single fares can only be bought on the bus, DayRider tickets can be bought on the bus or our app
• Longer term tickets need to be bought through our app or online

Step 3: Getting ready

• Use our live bus tracker to see how far away your bus is
• Arrive at the bus stop in plenty of time so that you can clearly signal that you wish to board

Step 4: Boarding the bus

• When you see the bus, remember to clearly signal to the driver that you wish to board
• Get your ticket, bus pass, or payment method ready - remember we accept contactless payments on board all of our services!
• Wait for the bus to come to a stop and for the doors to open before trying to board

Step 5: While you travel

• When you want to get off, ring the bell and stay seated until the bus has fully stopped
• Sit back and relax!

Step 6: After your journey

• You can give us feedback on your experience through our web form, here
• Left something on board? Fill in a lost property form