Cambridgeshire & Peterborough Bus Passenger Charter
Issued 01 January 2022
The Cambridgeshire & Peterborough Combined Authority (CPCA) is your Local Transport Authority. CPCA works to co-ordinate and improve all public transport within its borders, funds around 10% of local bus journeys.
All bus services running within the CPCA area run to this passenger charter, which does not affect your legal rights.
All our bus passengers can expect:
- your bus will normally arrive at your starting point within five minutes of the scheduled time
- your driver will keep you informed if your bus is seriously delayed
- you can expect at least 99% of journeys to be operated each week unless there are exceptional circumstances beyond the operator’s control
- a clean bus - your vehicle will be cleaned internally and externally at least once every day.”
- a comfortable seat on the bus
- a friendly and helpful driver
- CCTV in operation on all buses for your security
- a range of value for money tickets and passes that are easy to understand and purchase
- a day rover ticket valid on all buses running in the Authority area
- a network of bus routes connecting all towns and cities and running along all our major roads
- direct, express public transport between major destinations
- real-time next bus displays at major stops, and also on our smartphone app
- up-to-date timetable and fare information available on line
- a space on every bus large enough to take one wheelchair or two buggies
Performance against operational targets will be published monthly on the CPCA Transport website.
Feedback:
If you feel we have not met your expectations, please let us know - we actively welcome comments and suggestions as well as complaints. Please complain directly to us at Stagecoach East. Details of how to do so can be found here.
We commit to responding to all complaints within 14 days.
If you are dissatisfied with how we, as the operator, have responded to your complaint, it can be escalated to the Combined Authority by writing to [email protected] or by phoning CPCA on 01223 740149.
Cambridgeshire and Peterborough Authority Website
