Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practise social distancing. This includes limiting the available seats on buses.  

The safety of our customers and employees is our priority, so please avoid busy times, wear a face covering if you can, use contactless payment and take your litter with you.

For up to date information, see our Coronavirus page

Stagecoach
Exact fare only
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Exact Fare Policy is operating in some areas

Paying by cash?

At this difficult time our priority is to protect the safety of our customers and our own employees. We’ve been listening carefully to the views of our employees and customers on what extra steps we can take to help them feel safe.

Although the majority of customers are now using contactless and other digital forms of payment, many key workers still rely on cash to pay for their journey, so we are continuing to accept cash on our buses. 

Whilst we have seen a reduction in cash handling as a result of asking customers to use contactless, we are looking at opportunities to further minimise cash use.

In some areas we will only be accepting exact fares and our drivers will be unable to give change:

Cumbria and North Lancashire:

Exact fares currently in operation.

East:

Exact fares currently in operation.

East Midlands:

Exact fares currently in operation.

Merseyside, Lancashire and Cheshire:

Exact fares currently in operation.

Greater Manchester:

Exact fares currently in operation.

South:

Exact fares in operation from Friday 22nd May

South Wales:

Exact fares currently in operation.

South East:

Exact fares currently in operation.

Yorkshire:

Exact fares currently in operation.

 

We realise that you will have questions about payment methods and how exact fares will work, view our short video or see our FAQ section below for more information. 

Contactless payment options:

Travelling safely by bus during COVID19

 

Exact Fares FAQ's:

Q. Why are you introducing an exact fare policy?

Exact fare systems have been in use by some bus operators in different parts of the country for many years.
This is a temporary change to our policy that takes into account feedback from our customers and drivers to provide added protection and reassurance during the current Covid-19 pandemic.
This is in addition to many other things we are doing to protect our customers and drivers.
 

Q. What are you doing with the excess money?

As we won’t be able to give any change, any excess money will be donated to the NHS Charities Covid-19 Appeal, who support NHS staff & volunteers.
We have a very clear process that we are following which ensures that cash transactions are recorded, and monies paid in by drivers are monitored daily, accounted for and banked with the charitable donation made.
 

Q. Will you still let customers pay by cash on your buses?

The vast majority of our customers are now either using contactless or paying via our app for their journey. However, we know that many key workers still rely on cash to pay for their journey.
Customers will still be able to pay with cash for their fare, but they will need to have the exact fare ready for their journey as our drivers won’t be able to issue change. 
 

Q. Will your drivers still handle cash at all?

As we are asking customers to put their cash straight into a special cash tray, our drivers won’t come into contact with any cash whilst on the bus. 
 

Q. Are you saying it isn’t safe for people to handle cash?

The latest advice from the World Health Organisation says that there is no evidence of virus transfer from cash.
However, we are listening carefully to our staff and customers on extra measures that will help them feel safe at the current time, and from the feedback we have received in some parts of our business, we know that reducing cash handling will help with this.
 

Q. Will you still let people travel even if they don’t have the exact fare?

People should always have a means of payment for their bus journey and we are happy to accept cash or contactless card payment.
Our drivers have been briefed on assisting those who are vulnerable and will ensure no-one is left stranded.
 

Q. Are you rolling this out across the country?

We have carefully monitored the results of a correct change trial that has taken place on our buses in Preston and Chorley.  
We have listened carefully to the views of our employees and customers with feedback on this trial and we have so far decided to expand the trial to our services in Wales and Greater Manchester. 
We continue to review other areas of our operation to see if this is something we will roll out further.
 

Q. Will you continue with this process when things are back to normal?

Exact fare systems have been in use by some bus operators in different parts of the country for many years.
However, this is a temporary measure we have put in place whilst the current special bus network arrangements are in place. 
We will continue to keep the process under review and listen to feedback from our staff and customers.