How do I buy a travel pass?
Depending on the type of pass, passes can be bought from the driver, online or via our app.
If purchasing from the driver for the first time, you’ll be handed your pass on a smartcard. Any purchases after this point can be loaded onto the same card.
If purchasing online, again you’ll be delivered your pass on a smartcard. Find out more on smartcards Here.
Adult and Young Person 7 day, 28 day and 13 weeks are available to buy as a mobile ticket. Download the stagecoach bus app to purchase.
How do I use a mobile ticket?
Instead of holding a smartcard up to the ticket machine reader, you’ll need to activate your ticket on your mobile.
Once you've activated your ticket, it'll be stored on the 'Active tickets' page. It’ll show a QR code above the ticket name.
Look out for a QR code reader next to the driver, it has a blue line around the reader.
Simply hold your phone steady in front of the reader, it'll light up green and beep to show you're good to go.
Why has my mobile ticket not worked?
Your mobile ticket may not work for the following reasons:
• Incorrect ticket zone or time
• Time on device is incorrect – If the time on your mobile device is different to the ticket machine, the QR code will not be accepted. In this instance, our drivers may ask you to update the time on your device to the correct time.
• The screen brightness setting is too low.