About Stagecoach East

Key facts: May 2017 – April 2018 

• 37 million passengers 
• 20.5 million miles operated  across East Anglia
• 98.5% services operated throughout the region
• 392 buses 
• £4.6 million invested in new buses 
• 1089 employees

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Our passengers 

This year 37 million passengers travelled with us.

We covered 20.5 million miles. 

Our staff

We employ a highly skilled and diverse work force or 1099 employees including: 

• 864 drivers 
• 147 engineers and cleaners 
• 74 supervisory and managerial staff
• 4 directors 

We continue to invest heavily in training and development for all our staff. All our licence holders are continually trained to uphold their Certificate of Professional Competence (CPC). We remain committed to providing skills for the future, with the continuation of our apprenticeship programme and our graduate training scheme.

Our services

We welcome feedback from our customers through letters, telephone calls, emails and social media. In the past year, we received complaints about our services equivalent to one for every 6400 passengers that travelled. We observed over 71,000 journeys at various times of the day and days of the week. 90% of our journeys met the industry standard for punctuality. 

Our fleet is fitted with Automatic Vehicle Location facilities which assists us in tracking vehicles. Following reviews of the AVL data we have implemented revised timetables on a number of services in order to improve punctuality. 98.5% of our services operated. This is slightly down on last year. We continue to see year on year growth on our prestigious Cambridgeshire Guided Busway services. Plans are in place to introduce additional buses on these routes, when Astrazeneca and Papworth Hospital move onto the Bio Medical campus next year.

Our fares

We offer a range of  fares and ticket  options including recurring monthly payment options for regular customers, through the Stagecoach smartcard.

100% of all weekly tickets are now purchased on Smartcards at all five of our depots. We’ve seen an increase in the number of customers purchasing their daily/weekly tickets on mobile through the Stagecoach App.

In September 2017, we introduced contactless payment on our entire fleet. Over 22% of all onbus sales are now paid for using a contactless payment card with this number continuing to grow every week. Over 3.7 million contactless transactions have taken place since September 2017.

Our fleet 

We have a fleet of 392 vehicles across Stagecoach East, including:

• 22 colourful Enviro 400 MMC vehicles  used on the re-launched Cambridge Park & Ride services.
• 18  Volvo B11R coaches used on our X5 service
• 44 vehicles in service on our Guided Busway services
• 16 brand new Enviro 400 MMC vehicles  to be used on the Peterborough Citi network.

 This investment totalled over £4.6 million. Our operational fleet for regular services is wheelchair accessible, the remainder are restricted to schools operations. 

Servicing our buses

Our engineers inspect our vehicles at least once every three weeks. 

Our buses are maintained at much higher standards of safety and comfort than the legal minimum requirements. 

We clean our buses inside and out every day. 

Free Wi-Fi

Our Busway, Park & Ride and X5 services provide free Wi-Fi for our customers.

Our environment

We used 2.5 million gallons of fuel last year, at an average of 8.17 miles per gallon. We operate our fleet on a bio-diesel mix, manufactured in part from recycled waste products.

All our fleet run on Ultra Low Sulphur Diesel, with the additive Envirox which reduces pollution and improves fuel consumption. 95% of the fleet meet the strict Euro 3 Emissions requirement, with 42% achieving Euro 5 and 19% Euro 6 standards.

We recycle 73% of our waste, including office waste, litter, used oil filters, batteries and used parts.

The water used to wash our vehicles each night is recycled and enthusiastic Green champions at each depot keep a watch on our performance with aims to reduce wastage and promote energy efficiency.

This information is then relayed to staff to raise awareness of how we are doing as a company and how they can assist improving our green credentials.