About Stagecoach East

Key facts: May 2014 – April 2015 

• 38.7 million passengers 
• 17.9 million miles operated 
• 940 employees 
• 361 buses 
• £8.5 million invested in new buses 
• 90% reliability 
• one customer complaint for every 3,841 miles

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Our passengers 

This year 38.7 million passengers travelled with us — a 1.4% increase on last year. We covered 17.9 million miles. 

 We encourage our customers to give us feedback and received only one complaint for every 3841 miles travelled. 

 We always meet our industry's code of practice, and investigate every complaint we get. These complaints are always fixed and logged to prevent them happening again.

Our staff

We employ a highly skilled and diverse work force including: 

•  940 employees 
• 739 drivers 
• 137 engineers and cleaners 
• 61 supervisory and managerial staff three directors 

The training and development of our staff is important to us and we run an apprenticeship program and graduate training scheme to invest in the future. 

 Our drivers have all completed five stages of a Certificate of Professional Competence (CPC).

Our services

We encourage our customers to give us their feedback and we always monitor our performance. 

 We've observed 85,000 journeys at various times of day and 90% of our journeys met the industry standard for punctuality. 

 The majority of our fleet is fitted with Real Time Information, which assists us in tracking vehicles, therefore monitoring our performance, and enabling us to adjust our timetables to improve reliability The Cambridgeshire Guided Busway continues to go from strength to strength. 

We will look to increase the frequency in line with demand as the new town of Northstowe, with direct access to the Busway, begins to take shape.

Our fares

We offer value for money fares and ticket options. These include standard single fares and unlimited travel zone tickets. 

Since the launch of the Stagecoach StagecoachSmart pilot in Cambridge, it's been rolled out across Stagecoach East. A recent introduction of 5 SmartDays has been successful following requests for part time and flexible working customers.

Our fleet 

We have a fleet of 324 buses and 37 coaches: 

• 18 brand new coaches were introduced for our award winning X5 service between Oxford and Cambridge 
• 6 new buses joined the fleet operating on the world’s longest Guided Busway 
• 11 new Goldline high specification double decker buses operate the Cambridge to Haverhill commuter services and 
• 6 new buses form part of the university contract in Cambridge City. 

 This investment totalled over £8.5 million. Our operational fleet for regular services is wheelchair accessible, the remainder are restricted to schools operations. 

Servicing our buses

Our engineers inspect our vehicles at least once every three weeks. 

Our buses are maintained at much higher standards of safety and comfort than the legal minimum requirements. 

We clean our buses inside and out every day. 

Free Wi-Fi

Our Busway & X5 services provide free Wi-Fi for our customers.

Our environment

We used 2.3 million gallons of fuel last year, at an average of 7.77 miles per gallon. We operate our fleet on a bio-diesel mix, manufactured in part from recycled waste products. 

 All of our fleet runs on Ultra Low Sulphur Diesel, with the high-tech additive Envirox which reduces pollution and improve fuel consumption. 89% of the fleet meet the strict Euro 3 Emissions requirement, with 49% achieving Euro 5 standard or higher. 

 We recycle 80% of our waste, including office waste, litter, used oils, filters, batteries and used parts. 

 The water used to wash our vehicles each night is recycled Enthusiastic Green Champions at each depot monitor our performance to reduce wastage and promote energy efficiency. 

This information is then made available to all staff to raise awareness of how well we are doing as a company.