About Stagecoach East

Key facts: May 2015 – April 2016 

• 40.4 million passengers 
• 21.4 million miles operated  across East Anglia
• 1078 employees 
• 436 buses 
• £4.5 million invested in new buses 
• 99% services operated throughout the region

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Our passengers 

This year 40.4 million passengers travelled with us.

We covered 21.4 million miles. 

Our staff

We employ a highly skilled and diverse work force including: 

•  1078 employees 
• 853 drivers 
• 158 engineers and cleaners 
• 63 supervisory and managerial staff four directors 

We continue to invest heavily in training and development for all our staff. All our licence holders are continually trained to uphold their Certificate of Professional Competence (CPC). We remain committed to providing skills for the future, with the continuation of our apprenticeship programme and our graduate training scheme.

Our services

We actively encourage feedback from our customers through letters, telephone calls, emails and social media. In the past year, we received complaints about our services equivalent to just one for every 7,919 miles we operated. 

We observed over 89,000 journeys at various times of the day and days of the week. Over 90% of our journeys met the industry standard for punctuality. We have seen the end of some roadworks which affected our services, however new road scheme initiatives have occurred which impact on a number of routes across the county. We endeavour to minimise the impact of such works to our customers as much as possible. 

Our fleet is fitted with Automatic Vehicle Location facilities which assists us in tracking vehicles, and as a result allows us to monitor our performance and adjust our timetables where possible to improve service reliability. Over 99% of our services operated, a figure we have achieved for seven consecutive years. 

The Cambridgeshire Guided Busway continues to flourish as a service. There has been continual growth in passengers on this prestigious route and we have plans to introduce more buses when the large new town of Northstowe has residents in place. 

The Coasthopper route is another well known and respected route that we operate from our King’s Lynn depot. It forms a key part of the North Norfolk network, and connects numerous picturesque towns and villages for local residents and tourists alike to enjoy the attractive landscape including Sheringham and Blakeney 

Our fares

We offer a range of value for money fares and ticket options including recurring monthly payment options for regular customers, through the Stagecoach smartcard. 

Now over 90% of weekly tickets are purchased on our StagecoachSmart Smartcards at four of our depots, with the newer acquisition of Stagecoach in Norfolk moving onto smart products in the coming financial year.

Our fleet 

We have a fleet of 436 vehicles across Stagecoach East, including:

• 20 new buses joined the fleet operating on the world’s longest Guided Busway 
• 5 new Optare Solo vehicles to support the busy King's Lynn town network. 

 This investment totalled over £4.5 million. Our operational fleet for regular services is wheelchair accessible, the remainder are restricted to schools operations. 

Servicing our buses

Our engineers inspect our vehicles at least once every three weeks. 

Our buses are maintained at much higher standards of safety and comfort than the legal minimum requirements. 

We clean our buses inside and out every day. 

Free Wi-Fi

Our Busway & X5 services provide free Wi-Fi for our customers.

Our environment

We used 2.6 million gallons of fuel last year, at an average of 8.15 miles per gallon. We operate our fleet on a bio-diesel mix, manufactured in part from recycled waste products. 

All our fleet run on Ultra Low Sulphur Diesel, with the additive Envirox which reduces pollution and improves fuel consumption. 96% of the fleet meet the strict Euro 3 Emissions requirement, with 41% achieving Euro 5 and 7% Euro 6 standards. 

We recycle 61% of our waste, including office waste, litter, used oil filters, batteries and used parts. 

The water used to wash our vehicles each night is recycled and enthusiastic Green champions at each depot keep a watch on our performance with aims to reduce wastage and promote energy efficiency. 

This information is then relayed to staff to raise awareness of how we are doing as a company and how they can assist improving our green credentials.