About Stagecoach East

Key facts: May 2016 – April 2017 

• 39.5 million passengers 
• 20.9 million miles operated  across East Anglia
• 1099 employees 
• 417 buses 
• £6.7 million invested in new buses 
• 99% services operated throughout the region

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Our passengers 

This year 39.5 million passengers travelled with us.

We covered 20.9 million miles. 

Our staff

We employ a highly skilled and diverse work force or 1099 employees including: 

• 877 drivers 
• 149 engineers and cleaners 
• 69 supervisory and managerial staff
• 4 directors 

We continue to invest heavily in training and development for all our staff. All our licence holders are continually trained to uphold their Certificate of Professional Competence (CPC). We remain committed to providing skills for the future, with the continuation of our apprenticeship programme and our graduate training scheme.

Our services

We actively encourage feedback from our customers through letters, telephone calls, emails and social media. In the past year, we received complaints about our services equivalent to just one for every 8,700 passengers that travel.

We observed over 84,000 journeys at various times of the day and days of the week. 90% of our journeys met the industry standard for punctuality. We have seen the end of some roadworks which affected our services, however recent periods of road scheme initiatives have occurred which impact on a number of routes across the counties. We endeavour to minimise the impact of such works to our customers as much as possible.

Our fleet is fitted with Automatic Vehicle Location facilities which assists us in tracking vehicles, and as a result allows us to monitor our performance and adjust our timetables where possible to improve service reliability. Over 99% of our services operated, a figure we have achieved for eight consecutive years.

The Cambridgeshire Guided Busway continues to flourish as a service. There has been continual growth in passengers on this prestigious route and plans are in place to introduce more buses in May 2017 when the large new town of Northstowe begins to take shape, and when the new Cambridge North Rail Station opens its doors to the public.

The Coasthopper route is another well known and respected route that we operate from our King’s Lynn depot. It forms a key part of the North Norfolk network, and connects numerous picturesque towns and villages for local residents and tourists alike to enjoy the attractive landscape including Sheringham and Blakeney.

Our fares

We offer a range of fares and ticket options including recurring monthly payment options for regular customers, through the Stagecoach smartcard.

Now over 90% of weekly tickets are purchased on our StagecoachSmart Smartcards at four of our depots, with the newer acquisition of Stagecoach in Norfolk progressing with Smart card sales and usage. In November 2016, Stagecoach East launched mobile ticketing available through the Stagecoach App and its usage has continued to grow each month. This indicates that our customers wish to embrace the use of modern technology alongside their public transport.

Our fleet 

We have a fleet of 417 vehicles across Stagecoach East, including:

• 15 new buses joined the fleet operating on along the North Norfolk Coast on our newly rebranded Coasthopper services
• 22 brand new and colourful Enviro 400 MMC vehicles  to be used on the re-launched Cambridge Park & Ride services.

 This investment totalled over £6.7 million. Our operational fleet for regular services is wheelchair accessible, the remainder are restricted to schools operations. 

Servicing our buses

Our engineers inspect our vehicles at least once every three weeks. 

Our buses are maintained at much higher standards of safety and comfort than the legal minimum requirements. 

We clean our buses inside and out every day. 

Free Wi-Fi

Our Busway & X5 services provide free Wi-Fi for our customers.

Our environment

We used 2.6 million gallons of fuel last year, at an average of 8.09 miles per gallon. We operate our fleet on a bio-diesel mix, manufactured in part from recycled waste products.

All our fleet run on Ultra Low Sulphur Diesel, with the additive Envirox which reduces pollution and improves fuel consumption. 92% of the fleet meet the strict Euro 3 Emissions requirement, with 42% achieving Euro 5 and 15% Euro 6 standards.

We recycle 67% of our waste, including office waste, litter, used oil filters, batteries and used parts.

The water used to wash our vehicles each night is recycled and enthusiastic Green champions at each depot keep a watch on our performance with aims to reduce wastage and promote energy efficiency.

This information is then relayed to staff to raise awareness of how we are doing as a company and how they can assist improving our green credentials.