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About Stagecoach East Midlands

Looking for key facts about how Stagecoach East Midlands operates? Find out about our passengers, staff, services, fares, fleet and environmental initiatives. 

We run safe, reliable, clean, punctual and comfortable local bus services through Kingston upon Hull, Lincolnshire, North Nottinghamshire and South Yorkshire.

You can also find out more about our parent company, Stagecoach UK Bus.

Download our annual report

PDF - Stagecoach East Midlands

Annual Report 2014 - 2015

PDF - Stagecoach East Midlands
Key facts

Key facts May 2014 – April 2015

  • 51 million passengers 
  • 22 million miles operated 
  • 1,358 employees 
  • 493 vehicles 
  • 99.5% reliability 
  • 92% punctuality

Follow us and tweet your questions and comments to @StagecoachEMid. 

Our customers

Last year 51 million people travelled with us on our buses across the region – and more of them are talking to us about our services now it’s much easier to get in touch. Every day we post live travel updates on Twitter @StagecoachEMid and our increasing number of followers are sending us tweets about their bus journeys. 

We’re also listening to our customers by email, on the phone and through good old fashioned letters. This essential feedback ensures we can keep improving the travel experience for our customers.

Our staff 

We're a major local employer with a highly skilled and diverse work force. We have: 

  • 1358 staff currently working for the East Midlands in a variety of job positions 
  • Our drivers are trained to the highest standards and all hold a Certificate of Professional Competence (CPC)
  • Our engineers are skilled workers and some have an apprentice working with them. Our supervisors and managers have all completed relevant training courses.

Our services

During the year, we worked with Nottinghamshire County Council to make improvements to our bus services throughout the County. 

 In Grimsby, we kept buses running reliably during major road works, while building new bus stops, shelters and an interchange building. Further to this we have launched the new Simplibus Network

Our fares 

We offer value for money fares and ticket options including standard single fares and unlimited travel zone tickets. 

Our weekly megarider tickets offer great value compared to those of our competitors. We also have a range of special tickets for students, young people and jobseekers.

We increased our bus fares by an average of 3%. This was due to increased costs of pay, fuel and insurance, and to invest in new vehicles and equipment.

Our fleet 

We have a fleet of 493 buses and we invested £4 million this year to replace buses in Grimsby and Cleethorpes. Almost 95% of our fleet is low floor, providing easy access for buggies, wheelchairs, and the elderly. 

    

Servicing our fleet 

Our engineers inspect our buses at least once every three weeks and maintain them to much higher standards than the law requires. Every vehicle is cleaned daily.

Our environment 

We're always trying to improve fuel consumption and our drivers have all completed the Safe and Fuel Efficient Driving course. We've fitted the EcoDriver system to all of our buses to lower fuel consumption and help the environment. 

Our engines meet the increasingly high Euro standards for exhaust emissions and 71% of our fleet reaches the Euro 3 requirements. Our newer buses meet the Euro 4 and 5 standards. 

We recycle most of our waste. We also save energy in our buildings by only using equipment when we need to. Most of our workshops have intelligent lighting systems installed to save energy.

  • Contact Stagecoach in

    East Midlands change area
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    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 08:30 to 17:00 from Monday to Thursday, 08:30 to 16:00 on Friday 

      Telephone: 0345 605 0 605

      Fax: 01522 538 229

      Email: eastmidlands.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Telephone: 01522 580515

      Email: eastmidlands.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach East Midlands

      PO Box 15

      Deacon Road

      Lincoln LN2 4JB

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @StagecoachEMid to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.


      Lost property

      Please make sure you have everything that you brought with you on the bus.

      However, should you accidentally leave an item on the bus it will be sent to your nearest Stagecoach Office where it will be logged and stored for a period of one month.

      Lost property enquiries can be directed to our Customer Services helpline on 0345 605 0 605

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in the East Midlands (excluding Hull) and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach East Midlands trades as: Stagecoach in Mansfield, Stagecoach in Bassetlaw, Stagecoach Grimsby-Cleethorpes, Stagecoach in Hull, Stagecoach in Lincolnshire and Stagecoach in Newark Registered Office: Lincolnshire Road Car Ltd, Daw Bank, Stockport, Cheshire SK3 0DU (Registered in England & Wales No. 232799)

    • Hull head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 08:00 to 17:30 from Monday to Friday, 08:00 to 17:15 on Saturday 

      Telephone: 01482 222 333

      Fax: 01482 217613

      Email: hull@stagecoachbus.com

       

      Disability Helpdesk

      0830 to 1700 Monday to Friday

      Telephone: 01482 212 899

      Email: hull.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach in Hull

      Foster Street

      Hull

      HU8 8BT

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @StagecoachEMid to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.


      Lost property

      Please make sure you have everything that you brought with you on the bus.

      However, should you accidentally leave an item on the bus it will be sent to your nearest Stagecoach Office where it will be logged and stored for a period of one month.

      Lost property enquiries can be directed to our Customer Services helpline on 01482 222 333

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in Hull and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach East Midlands trades as: Stagecoach in Mansfield, Stagecoach in Bassetlaw, Stagecoach Grimsby-Cleethorpes, Stagecoach in Hull, Stagecoach in Lincolnshire and Stagecoach in Newark Registered Office: Lincolnshire Road Car Ltd, Daw Bank, Stockport, Cheshire SK3 0DU (Registered in England & Wales No. 232799)

    • Timetable help

      Traveline

      For timetable information: If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33.

      Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary. 

      Traveline is open weekdays from 07:00 to 22:00 and weekends from 08:00 to 22:00.

      Local bus info can also be found on the Traveline website, as well as info about bus routes in other parts of the country.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call or email our Stagecoach East Midlands head office from 08:30 to 17:00 from Monday to Thursday, 08:30 to 16:00 on Friday 

      Telephone: 0345 605 0 605

      Email: eastmidlands.enquiries@stagecoachbus.com

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Lost paper tickets 
      (East Midlands)

      Please use our online form to report your lost or stolen ticket, or you can contact your local Stagecoach Bus office.

      Telephone: 0345 605 0 605 or

      Email: eastmidlands.enquiries@stagecoachbus.com


      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.


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