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About Stagecoach East Midlands

Looking for key facts about how Stagecoach East Midlands operates? Find out about our passengers, staff, services, fares, fleet and environmental initiatives. 

We run safe, reliable, clean, punctual and comfortable local bus services through Kingston upon Hull, Lincolnshire, North Nottinghamshire and South Yorkshire.

You can also find out more about our parent company, Stagecoach UK Bus.

East Midlands

PDF - 476 KB (487,474 bytes)

Annual Report 18/19

PDF - 476 KB (487,474 bytes)

Key facts May 2018 – April 2019

  • 44 million passengers 
  • 20 million miles operated 
  • 1300 employees 
  • 460 vehicles 
  • 99.4% reliability 
  • 90.8% punctuality

 

Introduction

Stagecoach East Midlands is the region’s largest bus operator and runs local bus services in Kingston upon Hull, throughout Lincolnshire, Nottinghamshire and South Yorkshire. Every day our staff continue to work hard to provide safe, reliable, punctual, clean and comfortable bus services at affordable prices for our customers.

During the period from May 2018 to April 2019 some 44,000,000 people travelled with us across the region. Every day we post live travel updates on Twitter @StagecoachEMid and we now have over 10.3K followers with many regularly using this platform to get in touch; people can also contact us by email, phone, letter and via our website. This essential feedback ensures that we keep improving travel experiences.

Click on the tabs to the left for a few of the highlights from our year.

 

Seasiders

A new Seasiders’ story book was introduced at a Family Fun Day in Skegness on 30 May 2019. A donation from sales was made to Active Lincolnshire, a charity working to promote the benefits of a healthy lifestyle throughout Lincolnshire. The story focuses on Sweetie, the Seasider who enjoys a few too many treats, and tells of how her friends help her with tips on healthy eating, exercise and meditation; the result of all Sweetie’s hard work is that she enters the Olympics and wins the race!

Scunthorpe

During October we introduced our Simplibus approach to the local bus network in Scunthorpe, working with the TAS Partnership, North Lincolnshire Council and Hornsby Travel. Launched at two events in Scunthorpe town centre and Ashby, Simplibus offers improved bus routes, great value fares, regular frequencies and better links to retail parks on the outskirts of town.


Pronto

Eleven brand new high-specification double decker buses were launched on the Pronto bus route between Nottingham, Mansfield and Chesterfield, which effectively doubled the number of seats provided by the service. The new buses feature environmentally friendly Euro VI engines, USB charging ports, wi-fi and luxury e-leather high backed seats. A launch event in the centre of Nottingham showcased one of the new buses and featured singing waiters handing out free slices of pizza to visitors.

InterConnect Bus Walks

We launched our ‘InterConnect Bus Walks’ this year in partnership with the county and district councils along with the Lincolnshire Ramblers Association. The project encourages people to use the InterConnect bus routes to travel to the start and finish points of seven linear walking routes of varying lengths, which are suitable for beginners, families and experienced walkers. The Bus Walks aim to promote the use of bus services for leisure activities, highlight the health benefits of fresh air and exercise, and emphasise the environmental credentials of bus travel.

The Community 

On 15 June 2018 we launched our ‘East Midlands’ Community Bus’ named ‘Hattie’ in Louth town centre along with representatives of Age UK; Stagecoach donated £1000 to Age UK to celebrate the introduction of the Community Bus, which can be booked for charity and community events across the region to provide tea and coffee making facilities, relaxation and activities and games for children.

Getting There Together 

In October, Stagecoach East Midlands celebrated the ‘Getting There Together’ Campaign which ran over a full month and included ‘Customer Service Week’, ‘National Inclusion Week’, ‘Safety and Wellbeing Week’ and ‘Environment and Community Week’. Activities included setting up food collection points at depots to make donations to local food banks. We also produced a special story book for children highlighting the importance of looking after bees and wildlife which was donated to schools and libraries across the region.

Our Team

Each depot at Stagecoach East Midlands is run by a local team of staff, including managers, supervisors, drivers, mechanics and cleaners. We continue to invest in staff training and apprenticeships to ensure that our people have the skills and expertise to take the very best care of our customers. 

In May 2018, Stagecoach East Midlands won the ‘Bronze Healthy Workplace Award’ and ‘Outstanding Workplace Award’ as part of the North Lincolnshire Council’s ‘Wellbeing at Work Awards’ scheme. The awards celebrate companies’ initiatives to introduce health and well-being programmes in the work place; the ‘Time to Talk’ pledge continues to be an important element, reflecting the ongoing commitment Stagecoach has made to promoting a healthy lifestyle for employees and the wider community.

Many of our staff members take part in community and charity work across the towns and cities in our region.

Staff at Grimsby Depot have worked hard this year with a series of fundraising activities in support of the British Heart Foundation in memory of bus driver Andrew Taylor, who sadly passed away in December 2017 after suffering a sudden heart attack aged just 46 years old. In June 2018 they raised £2,500 for the charity by holding an event featuring a variety of activities including a cricket match between Stagecoach and Grimsby Town Cricket Club. Fundraising efforts by the team are ongoing with a target set of reaching £7,500 by the end of 2019. 

Around twenty drivers, engineers and office staff from Mansfield Depot joined forces in 2018 to produce a charity calendar to raise money in support of The John Eastwood Hospice. The local hospice had recently cared for one of Mansfield’s regular passengers and in his memory it was chosen to receive the £2,250 raised from sales of the calendar. The team felt moved to highlight the essential work of the hospice in providing palliative care for local people through this fundraising project. 

Barrie Parkinson a driver from Skegness Depot was among winners at the annual Stagecoach Group Champions Awards; the awards recognise excellence over areas such as Safety, Health, Community, Customer Service, Environment and Innovation. Barrie was recognised for his selfless actions when a car collided head on with his bus. Despite suffering life-threatening injuries, his first reaction was to check on his passengers and phone through to control to report the incident. He was nominated for the award by colleagues who felt that he deserved recognition for his efforts on that day and the spirit he has shown during his recovery.

 

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    • Lincolnshire & Nottinghamshire enquiries

      Opening hours:

      Our switchboard is open from 08:30 to 17:00 from Monday to Friday 

      Telephone: 0345 605 0 605

      Email: eastmidlands.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Telephone: 01522 663532

      Email: eastmidlands.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach East Midlands

      Warneford House

      Runcorn Road

      Lincoln

      LN6 3QP

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @StagecoachEMid to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      Please make sure you have everything that you brought with you on the bus.

      However, should you accidentally leave an item on the bus it will be sent to your nearest Stagecoach Office where it will be logged and stored for a period of one month.

      Lost property enquiries can be directed to our Customer Services helpline on 0345 605 0 605

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in the East Midlands (excluding Hull) and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach East Midlands trades as: Stagecoach in Mansfield, Stagecoach in Bassetlaw, Stagecoach Grimsby-Cleethorpes, Stagecoach in Hull, Stagecoach in Lincolnshire and Stagecoach in Newark Registered Office: Lincolnshire Road Car Ltd, One Stockport Exchange, 20 Railway Road, Stockport SK1 3SW (Registered in England & Wales No. 232799)

    • Hull enquiries

      Opening hours:

      Our switchboard is open from 08:00 to 17:30 from Monday to Friday, 08:00 to 17:15 on Saturday 

      Telephone: 01482 222 333

      Fax: 01482 217613

      Email: hull@stagecoachbus.com

       

      Disability Helpdesk

      0830 to 1700 Monday to Friday

      Telephone: 01482 212 899

      Email: hull.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach in Hull

      Foster Street

      Hull

      HU8 8BT

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @StagecoachEMid to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      Please make sure you have everything that you brought with you on the bus.

      However, should you accidentally leave an item on the bus it will be sent to your nearest Stagecoach Office where it will be logged and stored for a period of one month.

      Lost property enquiries can be directed to our Customer Services helpline on 01482 222 333

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in Hull and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach East Midlands trades as: Stagecoach in Mansfield, Stagecoach in Bassetlaw, Stagecoach Grimsby-Cleethorpes, Stagecoach in Hull, Stagecoach in Lincolnshire and Stagecoach in Newark Registered Office: Lincolnshire Road Car Ltd, One Stockport Exchange, 20 Railway Road, Stockport SK1 3SW (Registered in England & Wales No. 232799)

    • Timetable help

      Traveline

      For timetable information: If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33.

      Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary. 

      Traveline is open weekdays from 07:00 to 22:00 and weekends from 08:00 to 22:00.

      Local bus info can also be found on the Traveline website, as well as info about bus routes in other parts of the country.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call or email our Stagecoach East Midlands head office from 08:30 to 17:00 from Monday to Friday 

      Telephone: 0345 605 0 605

      Email: eastmidlands.enquiries@stagecoachbus.com

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Lost paper tickets 
      (East Midlands)

      Please use our online form to report your lost or stolen ticket, or you can contact your local Stagecoach Bus office.

      Telephone: 0345 605 0 605 or

      Email: eastmidlands.enquiries@stagecoachbus.com

      Paper ticket help

      For online paper ticket enquiries (eg. 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

       

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