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About Stagecoach North Scotland

Find out about Stagecoach North Scotland's operations, including key facts and information on passengers, staff, services, fares, fleet and environmental initiatives.

We run safe, reliable, clean, punctual and comfortable local bus services through the North East and Highlands of Scotland. 

Our services cover Aberdeen city and shire, Buchan, Moray, Inverness, Badenoch and Strathspey, Caithness, Easter Ross, Sutherland, Orkney and Skye.

You can also find out more about our parent company, Stagecoach UK Bus. 

Download our annual report

PDF - Stagecoach North Scotland

North Scotland Annual Report 1819

PDF - Stagecoach North Scotland

Key facts May 2018 – April 2019  

  • 14.4 million passenger journeys
  • 19.5 million miles covered
  • 86.6% punctuality
  • 383 buses
  • 834 staff employed

Follow us and tweet your questions and comments to @StagecoachNScot.

Our passengers

We carried a total of 14.4 million passengers over the year. In the same period, we received   a total of 2337 complaints, equivalent to one   complaint for every 6154 passenger journeys.

We comply with our internal and industry code    of practice, and every complaint is investigated   and action taken to avoid repetition of the   problem.

Our staff

We are a major local employer with a highly skilled and diverse work force that includes:

  • 640 drivers
  • 120 engineers and cleaners
  • 74  clerical and managerial staff
  • 9 engineering apprentices

All our drivers have a Certificate of Professional Competence (CPC).

Our services 

Our main aim is to have reliable and punctual services. We ran 99.6% of all scheduled journeys covering 19.5 million miles. 

We continually improve our services by listening to passenger feedback, and have on-going discussions with highway authorities.

Congestion is one of our key challenges but we’ve seen major improvements since February 2019 when the AWPR fully opened for operation. Around 50% of traffic has shifted from Aberdeen city onto AWPR which has eased congestion and improved air quality in the north east. Some major infrastructure projects around Inverness and Aberdeen and their associated works have also presented additional challenges. We continue to discuss these issues with the responsible roads authorities and regional transport partnerships and are continually reviewing and adjusting our schedules.

Our fares 

We offer value for money fares and ticket options , including standard single fares and unlimited travel zone tickets. 

We also have a range of special tickets for students,  young people and jobseekers. 

View our dedicated Guide to Tickets and Fares in North Scotland here

Our fleet 

We run a fleet of 383 buses and coaches, in the past year, we have invested £4.6m in 23 new buses. We welcomed 15 brand new smart hybrid double deck buses to the service 35 route travelling from Aberdeen - Banff - Elgin. The hybrid buses reduce carbon emissions by 30% compared to a standard bus, providing customers with a cleaner, smoother and quieter journey. In September 2018 we invested £1.1 million in 8 low floor buses for service 10 and 11, all of which are fully accessible and meet the latest Euro 6 emission standards.

All of our bus fleet is now fully DDA compliant offering low-floor access to our customers.

Most of our coach fleet already complies with DDA legislation and we are working towards replacing the remainder of the coach fleet prior to the coach deadline for DDA compliance in 2020.

Servicing our fleet 

Our engineers inspect our buses at least once every three weeks and maintain them to much higher standards than the law requires. Each vehicle is cleaned inside and out every day.

  • Contact Stagecoach in

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    • Highlands head office and ticket enquiries

      Opening hours:

      Our switchboards are open from 09:00 to 17:00, Monday to Friday.

       

      Contact: 

      Inverness (main office) - 01463 233371

      Inverness  (fax) -  01463 251360

      Aberdeen - 01224 591381

      Caithness - 01847 893123

      Kirkwall, Orkney - 01856 878014

      Portree, Isle of Skye - 01478 613671


      Email: highland.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact 01463 258933 or email:

      Postal Address

      Stagecoach in the Highlands, Inverness bus station, Farraline Park, Inverness IV1 1LT

      Follow us

      Follow us on Twitter @StagecoachNScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach in the Highlands is a division of Stagecoach Scotland Limited, a company registered in Scotland (Registration No. SC097212), whose registered office is 10 Dunkeld Road, Perth, PH1 5TW.


      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

    • Bluebird head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Thursday; 09:00 to 16:30 on Fridays.

       

      Contact:

      Aberdeen (main office): 01224 591381

      Moray: 01343 544222

      Peterhead: 01779 470077

      Fraserburgh: 01346 517000

       

      Fax: 01224 584202

      Email: bluebird.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact 01779 470077 or email aberdeen.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach Bluebird, Union Square Bus Station, Guild Street, Aberdeen, AB11 6NA
       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @StagecoachNScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in North Scotland and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach Bluebird is a division of Stagecoach Scotland Limited, a company registered in Scotland (Registration No. SC097212), whose registered office is 10 Dunkeld Road, Perth, PH1 5TW.

    • North Scotland Disability Helpdesk

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact 01463 258933 or email:

      Inverness: highland.disabilityhelpdesk@stagecoachbus.com

      Aberdeen: aberdeen.disabilityhelpdesk@stagecoachbus.com

       

      To find out more about getting your mobility scooter approved as suitable for travel by bus, please read the Confederation of Passenger Transport (CPT) guidance

      For more information on our wheelchair accessible vehicles go to our Conditions of Carriage.

      Journey Assistance Cards are available if you need a bit more help when using the bus. Find out more about our Journey Assistance Programme.

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462*or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open 24 hours a day, 7 days a week. 

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call,  tweet  or email our Inverness office from 09:00 to 17:00, Monday to Friday.

      Telephone: 01463 233371

      Twitter: @StagecoachNScot

      Email: highland.enquiries@stagecoachbus.com

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