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About Stagecoach

About Stagecoach North Scotland

Find out about Stagecoach North Scotland's operations, including key facts and information on passengers, staff, services, fares, fleet and environmental initiatives.

We run safe, reliable, clean, punctual and comfortable local bus services through the North East and Highlands of Scotland. 

Our services cover Aberdeen city and shire, Buchan, Moray, Inverness, Badenoch and Strathspey, Caithness, Easter Ross, Sutherland, Orkney and Skye.

You can also find out more about our parent company, Stagecoach UK Bus. 

Download our annual report

PDF - Stagecoach North Scotland

North Scotland Annual Report 1819

PDF - Stagecoach North Scotland

Key facts May 2018 – April 2019  

  • 14.4 million passenger journeys
  • 19.5 million miles covered
  • 86.6% punctuality
  • 383 buses
  • 834 staff employed

Follow us and tweet your questions and comments to @StagecoachNScot.

Our passengers

We carried a total of 14.4 million passengers over the year. In the same period, we received   a total of 2337 complaints, equivalent to one   complaint for every 6154 passenger journeys.

We comply with our internal and industry code    of practice, and every complaint is investigated   and action taken to avoid repetition of the   problem.

Our staff

We are a major local employer with a highly skilled and diverse work force that includes:

  • 640 drivers
  • 120 engineers and cleaners
  • 74  clerical and managerial staff
  • 9 engineering apprentices

All our drivers have a Certificate of Professional Competence (CPC).

Our services 

Our main aim is to have reliable and punctual services. We ran 99.6% of all scheduled journeys covering 19.5 million miles. 

We continually improve our services by listening to passenger feedback, and have on-going discussions with highway authorities.

Congestion is one of our key challenges but we’ve seen major improvements since February 2019 when the AWPR fully opened for operation. Around 50% of traffic has shifted from Aberdeen city onto AWPR which has eased congestion and improved air quality in the north east. Some major infrastructure projects around Inverness and Aberdeen and their associated works have also presented additional challenges. We continue to discuss these issues with the responsible roads authorities and regional transport partnerships and are continually reviewing and adjusting our schedules.

Our fares 

We offer value for money fares and ticket options , including standard single fares and unlimited travel zone tickets. 

We also have a range of special tickets for students,  young people and jobseekers. 

View our dedicated Guide to Tickets and Fares in North Scotland here

Our fleet 

We run a fleet of 383 buses and coaches, in the past year, we have invested £4.6m in 23 new buses. We welcomed 15 brand new smart hybrid double deck buses to the service 35 route travelling from Aberdeen - Banff - Elgin. The hybrid buses reduce carbon emissions by 30% compared to a standard bus, providing customers with a cleaner, smoother and quieter journey. In September 2018 we invested £1.1 million in 8 low floor buses for service 10 and 11, all of which are fully accessible and meet the latest Euro 6 emission standards.

All of our bus fleet is now fully DDA compliant offering low-floor access to our customers.

Most of our coach fleet already complies with DDA legislation and we are working towards replacing the remainder of the coach fleet prior to the coach deadline for DDA compliance in 2020.

Servicing our fleet 

Our engineers inspect our buses at least once every three weeks and maintain them to much higher standards than the law requires. Each vehicle is cleaned inside and out every day.

Contact Stagecoach in

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  • Aberdeenshire and Moray Contact

    Opening hours:

    Aberdeen travel shop - Open Monday to Friday 08:30 - 12:30 and 13:00 - 16:00.

    Peterhead travel shop - Open Monday - Friday 10:00 - 14:00

    Fraserburgh travel shop - Open Monday - Friday 10:00 - 14:00

    Elgin travel shop - Open Monday - Friday 10:00 - 14:00

    Contact:

    Telephone: 0345 241 8000*

    Email: customer.services@stagecoachbus.com

    Twitter: @StagecoachBBird

    * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles

    You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday.

     

    Disability Helpdesk

    If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please call 0345 810 1000 or email customer.services@stagecoachbus.com

     

    Postal Address

    Stagecoach Bluebird, Union Square Bus Station, Guild Street, Aberdeen, AB11 6NA

     

    Feedback

    We really value your opinion on how we are doing - please let us know how we did.

    Follow us

    Follow us on Twitter @StagecoachBBird to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

    Please remember to include details of the route, date and time of the bus journey you were on.

     

    Guide to tickets

    Please see our guide to tickets for a summary of our tickets and passenger types in North Scotland and if you still have a question, please call or email us.

     

    Legal identity

    Stagecoach Bluebird is a division of Stagecoach Scotland Limited, a company registered in Scotland (Registration No. SC097212), whose registered office is 10 Dunkeld Road, Perth, PH1 5TW.

  • Highlands and Islands Contact

    Opening hours:

    Inverness travel shop 08:30 - 17:00, Monday - Friday

    Contact:

    Telephone: 0345 241 8000* 

    Email: [email protected]

    Twitter: @StagecoachHLand

    * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

    You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday.

     

    Disability Helpdesk

    If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact us on [email protected]

     

    Postal Address

    Stagecoach in the Highlands, Inverness bus station, Farraline Park, Inverness IV1 1LT

     

    Follow us

    Follow us on Twitter @StagecoachHLand to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

    Please remember to include details of the route, date and time of the bus journey you were on.

     

    Guide to tickets

    Please see our guide to tickets for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.

     

    Legal identity

    Stagecoach in the Highlands is a division of Stagecoach Scotland Limited, a company registered in Scotland (Registration No. SC097212), whose registered office is 10 Dunkeld Road, Perth, PH1 5TW.

     

    Feedback

    We really value your opinion on how we are doing - please let us know how we did.

  • Disability Helpdesk

    Disability Helpdesk

    If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact us on:

    Email: [email protected]

     

    To find out more about getting your mobility scooter approved as suitable for travel by bus, please read the Confederation of Passenger Transport (CPT) guidance

    For more information on our wheelchair accessible vehicles go to our Conditions of Carriage.

    Journey Assistance Cards are available if you need a bit more help when using the bus. Find out more about our Journey Assistance Programme.

  • Online Ticket Help

    Smartcard help

    For smartcard enquiries eg help with using the online shop, smartcard issues, lost/stolen smartcards, etc. please contact us:

    Telephone: 0345 241 8000* or email [email protected]

    *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

    Paper ticket help

    For help with paper tickets purchased through our website please contact us:

    Email: [email protected]

     

  • Timetable Help

    Traveline

    If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

    They're open 24 hours a day, 7 days a week.

    Telephone: 0871 200 22 33*

    *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    Stagecoach head office

    If you still haven't found what you're looking for, please Tweet our team -

    Aberdeenshire and Moray

    Twitter: @StagecoachBBird

    Highlands and Islands

    Twitter: @StagecoachHLand

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