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About Stagecoach North Scotland

Find out about Stagecoach North Scotland's operations, including key facts and information on passengers, staff, services, fares, fleet and environmental initiatives.

We run safe, reliable, clean, punctual and comfortable local bus services through the North East and Highlands of Scotland. 

Our services cover Aberdeen city and shire, Buchan, Moray, Inverness, Badenoch and Strathspey, Caithness, Easter Ross, Sutherland, Orkney and Skye.

You can also find out more about our parent company, Stagecoach UK Bus. 

Download our annual report

PDF - Stagecoach North Scotland

North Scotland Annual Report 1617

PDF - Stagecoach North Scotland

Key facts May 2016 – April 2017  

  • 17.5 million passenger journeys
  • 22.8 million miles covered
  • 879 employees
  • 378 vehicles
  • 89.2% reliability

Follow us and tweet your questions and comments to @StagecoachNScot.

Our passengers

We carried 17.5 million passengers last year. 

We received 3,770 passenger complaints or one in every 4,642 journeys.  We always meet our strict industry code of practice and investigate every complaint we receive. All complaints are reviewed, logged and action is taken to remedy any issues.

Our investment of £1.7m in 7 new vehicles has improved reliability and customer satisfaction in a number of areas including Inverness, Aberdeen and Buchan. 

Our staff

We are a major local employer with a highly skilled and diverse work force that includes:

  • 651 drivers
  • 134 engineers and cleaners
  • 94 administrators, supervisors and managers
  • 8 engineering apprentices

All our drivers have a Certificate of Professional Competence (CPC).

Our services 

Our main aim is to have reliable and punctual services. We ran 99.7% of all scheduled journeys covering 22.8 million miles. 

89.2% of our buses ran within five minutes of their scheduled times.

We continually improve our services by listening to passenger feedback, and have on-going discussions with highway authorities.

Congestion is one of our key challenges and we have seen this worsen in the key urban centres we serve throughout the year, particularly in Aberdeen which was recently identified as the most congested city in Scotland. We continue to discuss these issues with the responsible roads authorities and regional transport partnerships and are continually reviewing and adjusting our schedules.

Our fares 

We offer value for money fares and ticket options , including standard single fares and unlimited travel zone tickets. 

We also have a range of special tickets for students,  young people and jobseekers. 

View our dedicated Guide to Tickets and Fares in North Scotland here

Our fleet 

We run a fleet of 378 buses and coaches, and invested £1.7 million to replace 7 vehicles during the year. Our new buses are fitted with CCTV for passenger safety. 

Our full bus fleet and most of our coach fleet provide easy access for the elderly, disabled and people with buggies. We are working toward replacing the remainder of our coach fleet  prior to the coach deadline for  DDA compliance in 2020.

Servicing our fleet 

Our engineers inspect our buses at least once every three weeks and maintain them to much higher standards than the law requires. Each vehicle is cleaned inside and out every day.

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    • Highlands head office and ticket enquiries

      Opening hours:

      Our switchboards are open from 09:00 to 17:00, Monday to Friday.


      Contact: 

      Inverness (main office) - 01463 233371

      Inverness  (fax) -  01463 251360

      Aberdeen - 01224 591381

      Caithness - 01847 893123

      Fort William - 01397 702373

      Kirkwall, Orkney - 01856 878014

      Portree, Isle of Skye - 01478 613671


      Email: highland.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact 01463 258933 or email:

      Postal Address

      Stagecoach in the Highlands, Inverness bus station, Farraline Park, Inverness IV1 1LT

      Follow us

      Follow us on Twitter @StagecoachNScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach in the Highlands is a division of Stagecoach Scotland Limited, a company registered in Scotland (Registration No. SC097212), whose registered office is 10 Dunkeld Road, Perth, PH1 5TW.


      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

    • Bluebird head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Thursday; 09:00 to 16:30 on Fridays.

      Contact:

      Aberdeen (main office): 01224 591381

      Moray: 01343 544222

      Peterhead: 01779 470077

      Fraserburgh: 01346 517000

       

      Fax: 01224 584202

      Email: bluebird.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles, or would like to book a wheelchair space on one of our accessible coaches please contact 01779 470077 or email aberdeen.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach Bluebird, Union Square Bus Station, Guild Street, Aberdeen, AB11 6NA
       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @StagecoachNScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in North Scotland and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach Bluebird is a division of Stagecoach Scotland Limited, a company registered in Scotland (Registration No. SC097212), whose registered office is 10 Dunkeld Road, Perth, PH1 5TW.

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open 24 hours a day, 7 days a week. 

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call,  tweet  or email our Inverness office from 09:00 to 17:00, Monday to Friday.

      Telephone: 01463 233371

      Twitter: @StagecoachNScot

      Email: highland.enquiries@stagecoachbus.com

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