Skip to main content

Back Stagecoach, We've got you

App and Website Help frequently asked questions

Stagecoach Bus App contact form

Was this helpful?

Yes No

How do I update the app?

Was this helpful?

Yes No

If I update the app, will my tickets disappear?

Was this helpful?

Yes No

I’m getting prompted to update the app but it’s not working. What can I do?

Was this helpful?

Yes No

Which devices does the app work on?

Was this helpful?

Yes No

Why does the App require permission to access my settings?

Was this helpful?

Yes No

Why should I set my location?

Was this helpful?

Yes No

Where is the app menu?

Was this helpful?

Yes No

Can I use the app on a tablet or Windows phone?

Was this helpful?

Yes No

How do I add a favourite on the Stagecoach Bus App?

Was this helpful?

Yes No

How do I add a favourite on the Stagecoach website?

Was this helpful?

Yes No

How do I enable GPS on my Android?

Was this helpful?

Yes No

How do I enable location access on the app on my Android?

Was this helpful?

Yes No

How do I enable location access on the app on my iPhone?

Was this helpful?

Yes No

My location is wrong on the App on my Android app. How do I fix this?

Was this helpful?

Yes No

My location is wrong on the App on my iPhone. How do I fix this?

Was this helpful?

Yes No

How do I set my location on the website?

Was this helpful?

Yes No

I can't find my location on the website. What should I do?

Was this helpful?

Yes No

I can't find the location I need?

Was this helpful?

Yes No

How do I find a bus in London?

Was this helpful?

Yes No

How do I remove a favourite?

Was this helpful?

Yes No

My app updated automatically and is now freezing or crashing. What should I do?

Was this helpful?

Yes No

When do I need to log in to my account?

Was this helpful?

Yes No

How do I update my name, address, email address or password on my Stagecoach account?

Was this helpful?

Yes No

My details have changed since I last bought a ticket. How can I update them?

Was this helpful?

Yes No

What happens if I close my Stagecoach Bus account on the website or app?

Was this helpful?

Yes No

What happens if I log out of the app?

Was this helpful?

Yes No

How do I stop receiving fares and service news?

Was this helpful?

Yes No

How do I enable fingerprint recognition or Face ID?

Was this helpful?

Yes No

When can I use fingerprint recognition?

Was this helpful?

Yes No

I've reached the maximum number of failed attempts using fingerprint recognition. What shall I do?

Was this helpful?

Yes No