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App and Website Help frequently asked questions

Stagecoach Bus App contact form

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How do I update the app?

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If I update the app, will my tickets disappear?

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I’m getting prompted to update the app but it’s not working. What can I do?

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Which devices does the app work on?

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Why does the App require permission to access my settings?

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Why should I set my location?

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Where is the app menu?

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Can I use the app on a tablet or Windows phone?

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How do I add a favourite on the Stagecoach Bus App?

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How do I add a favourite on the Stagecoach website?

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How do I enable GPS on my Android?

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How do I enable location access on the app on my Android?

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How do I enable location access on the app on my iPhone?

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My location is wrong on the App on my Android app. How do I fix this?

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My location is wrong on the App on my iPhone. How do I fix this?

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How do I set my location on the website?

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I can't find my location on the website. What should I do?

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I can't find the location I need?

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How do I find a bus in London?

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How do I remove a favourite?

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My app updated automatically and is now freezing or crashing. What should I do?

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When do I need to log in to my account?

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How do I update my name, address, email address or password on my Stagecoach account?

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My details have changed since I last bought a ticket. How can I update them?

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What happens if I close my Stagecoach Bus account on the website or app?

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What happens if I log out of the app?

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How do I stop receiving fares and service news?

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How do I enable fingerprint recognition or Face ID?

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When can I use fingerprint recognition?

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I've reached the maximum number of failed attempts using fingerprint recognition. What shall I do?

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