About Stagecoach Cumbria and North Lancashire

Key facts May 2015 – April 2016  

• 24.1 million passengers
• 12.5 million miles operated
• 755 employees
• 281 buses and coaches
• 99.42% reliability
• 94.6% punctuality
• Less than 5 comments received per 100,000 passengers

Follow us and tweet your questions and comments to @stagecoachcnl.

Our passengers 

We carried over 24.1 million passengers during the year, and received only 1,202 customer comments. This equates to under 5 comments per 100,000 passenger journeys. 

 We always meet our strict industry code of practice and investigate every complaint we receive. These complaints are always fixed and logged to prevent them happening again.

Our staff

We're a major local employer with a highly trained and competent work force that includes: 

• almost 600 drivers 
• 120 maintenance staff and cleaners 
• 40 supervisory and managerial staff 
• a number of apprentices 

Our drivers are all Certificate of Professional Competence (CPC) qualified. 

Our supervisors and management staff have all passed the relevant training courses for their professions.

Our services 

Our key measure of performance is reliability and punctuality. 

 In the past year our buses ran 99.42% of scheduled services, with 0.15% failure due to internal reasons and 0.43% due to external reasons,such as congestion and diversions and 0.22% due to weather conditions. Also, 94.6% of our buses ran within six minutes of their scheduled times, with traffic congestion and road works being the main sources of delays. 

 We continue to run our twitter account @stagecoachcnl to keep our customers up to date with incidents on the highway and delays affecting our services. 

We have made some further improvements to services over the past year, including more accessible buses and introduced new and extended services in Cumbria and Lancashire. 

We have also made a large number of changes to routes and timetables  as a direct result of customer requests. 

Stagecoach is a positive contributor to the local economy and we are proud to connect people, for business, leisure, work and education. 

Our customers support the local community by spending money in their communities, which in turn generate jobs, taxes and provides growth for Cumbria.

Our fares

We offer value for money fares and tickets  including standard single fares and unlimited travel zone tickets.

We also have a range of special tickets for students, young people and jobseekers.

During the year, we introduced a new website making it easier for our passengers to plan their journey, buy the best value tickets and track thrir bus via their smartphone, tablet or PC. 

 Because of rising costs and local government cuts, fares were increased by 2.5% in April 2015.

Our fleet

We run a fleet of 281 buses and coaches. During 2015 we introduced 28 brand new buses in Carlisle, replacing 38% of the fleet with new easy access buses fitted with greener enviro 6 engines.  

We have also added seven new high spec vehicles for our Gold X4/X5 service between Workington and Penrith.

Servicing our buses 

Our engineers inspect our vehicles at least once every three weeks and maintain them to much higher standards than the legal minimum. 

 To ensure safety and comfort, every vehicle is checked and cleaned daily.

Free Wi-Fi 

The buses on our 2/2A in Lancaster, 300 and X4/X5in West Cumbria and 685 in Carlisle  provide free Wi-Fi for all passengers.

Our environment 

We used 1.51 million gallons of diesel fuel last year, at an average of 8.26 miles per gallon. 

All our fleet runs on bio diesel, 30% bio mass with a high-tech additive ‘Envirox’, to reduce pollution and CO2 as well as improve fuel consumption. 

Vehicle engines must meet increasingly tough emissions regulations, with all new vehicle deliveries being of the latest ‘Euro 6’ standard. 

We recycle an increasing amount of our waste, such as paper, litter, used oils, filters, batteries, parts etc. We also recycle the water that we use to wash our buses every night.