About Stagecoach Cumbria and North Lancashire

Key facts May 2015 – April 2016  

• 22.5 million passenger journeys
• 11.9 million miles operated
• 732 employees
• 284 buses vehicles
• 99.7% of scheduled services ran across Cumbria and North Lancashire
• Less than 7 comments received per 100,000 passengers

Follow us and tweet your questions and comments to @Stagecoachcnl.

Our passengers 

We carried over 22.5 million passengers over the year, and received only 1,485 customer comments. This equates to under 7 comments per 100,000 passenger journeys. 

 We comply with our strict industry code of practice and every comment is investigated and action taken to avoid repetition.   Complaints received by email or social media are acknowledged by our customer service teams and after thorough investigation; customers will receive a response within 7 days. 

Our staff

We're a major local employer with a highly trained and competent work force that includes: 

• almost 600 drivers 
• 106 maintenance staff and cleaners 
• 63 supervisory and managerial staff 
• a number of apprentices 

We are a local business supported by our international parent Stagecoach Group PLC. Our staff live in the communities that we serve  and are a part of the fabric of local life. 

We continue to invest heavily in training, our drivers are all Certificate of Professional Competence (CPC) qualified.   In addition, our supervisors and management staff have all passed the relevant training courses for their professions.

Our services 

We operated a total of 11.9 million miles over the year, an increase of 0.67% over the previous year. 

Our key measure of performance is reliability and punctuality. 

• In the past year our buses ran 99.7% of scheduled services, with 0.12% failure due to internal reasons and 0.18% due to external reasons, such as congestion and diversions.
• We continue to monitor our services for punctuality, with traffic congestion and road works being the main sources of delays.
• We continue to run our twitter account @stagecoachcnl to keep our customers up to date with incidents on the highway and delays affecting our services. 

Stagecoach is a positive contributor to the local economy and we are proud to connect people, for business, leisure, work and education. 

Our customers support the local community by spending money in their communities, which in turn generate jobs, taxes and provides growth for Cumbria.

Our fares

We offer a range of great value   fares and tickets  with single, return, daily, and weekly tickets sold on the bus.   Longer duration tickets are available through our website or via the Stagecoach Bus app. Many tickets are sold on Stagecoach Smart  card, which is the most convenient way to store your bus ticket, with a recurring payment option  to make arranging bus travel stress free. Smart gives  customers the best savings compared to buying weekly tickets on bus. 

We also have a range of special tickets for students, young people and jobseekers.

 Fares were reviewed in April 2019 and on average, they increased by 3.29% due to rising costs and local government cuts.

Our fleet

We run a fleet of 284 buses, all of which are inspected by our maintenance team at least every four weeks and maintained to   much higher   standards than the legal minimum.   To ensure safety and comfort, every vehicle is checked and cleaned daily. 

In January 2019, a brand new fleet of 18 double decker buses were launched   as part of a £3.8 million investment to support Stagecoach's commitment to provide   high quality travel for passengers living and working in Lancaster and Morecambe.   These buses offer free Wi-Fi, USB charging points   and next stop announcements. They are also cleaner, greener engines to help reduce carbon emissions. 

Our environment 

We used 6.59 million gallons of diesel fuel last year, at an average of 8.24 miles per gallon.   We are working to improve fuel consumption through the use of on bus vehicle monitoring combined with a bespoke  driver training programme.

All our fleet runs on bio diesel, 30% bio mass with a high-tech additive ‘Envirox’, to reduce pollution and CO2 as well as improve fuel consumption. 

Vehicle engines must meet increasingly tough emissions regulations, with all new vehicle deliveries being of the latest ‘Euro 6’ standard. 

We recycle an increasing amount of our waste, such as paper, litter, used oils, filters, batteries, parts etc. We also recycle the water that we use to wash our buses every night.