About Stagecoach Merseyside and South Lancashire

Key facts May 2017 – April 2018 

• 46.2 million passengers 
• 17.7 million miles operated 
• 1,392 employees 
• 421 buses 
• 91% reliability 
• 3.5 million investment

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Our passengers

Passengers numbers increased by over 1.07 million people from 2017 to 2018. In total we carried 46.2 million customers on our buses over the year.

98% of passengers were satisfied  with our service.*

78%  of passengers were satisfied with  value for money.*

Passengers thought we were the best in Merseyside.*

*Passenger Transport Focus survey 2017.

Our staff 

We're a major employer our area and we hire locally based staff. Right now we have: 

•  1015 drivers 
• 141 engineers and cleaners 
• 49 supervisors and managers 
• two apprentices 

 We invest in all our staff, running an extensive training programme and annual Certificate of Professional Competence (CPC) courses for all drivers. 

 Our supervisors and management staff all have the necessary qualifications for their professions.

Our staff 

We're a major employer our area and we hire locally based staff. Right now we have: 

•  1015 drivers 
• 141 engineers and cleaners 
• 49 supervisors and managers 
• two apprentices 

 We invest in all our staff, running an extensive training programme and annual Certificate of Professional Competence (CPC) courses for all drivers. 

 Our supervisors and management staff all have the necessary qualifications for their professions.

Our fares

We offer value for money fares and bus tickets including standard single fares and unlimited travel zone tickets. 

 We also have a range of special tickets for students, young people and jobseekers.

We pride ourselves on offering some of the lowest ticket prices in our region. We believe in delivering a reliable cost effective service to encourage more people to get back on the bus. 

The age limit for all child tickets has now been increased to aged 18 years and under and the newly named Young Persons tickets are all half the adult fare on any Stagecoach bus journey*. 

* to the nearest 10p

Our fleet 

We operate a fleet of 421 buses, of which we replaced 23 over the past year, with a total investment of over £3.5 million. 100% of our fleet is now low floor, to provide easy access for the elderly, disabled and customers with buggies and wheelchairs. 

We operated a total of 17.7 million miles over the year. All of our vehicles are inspected and serviced by our engineers at least every four weeks.  They are maintained to a much higher standard than the legal minimum, to ensure safety and comfort. 

 Our Managers and Supervisors carry out rigorous quality assurance checks on all aspects of our planned preventative maintenance system. Every vehicle is cleaned daily, with additional valets every 14 days.

Servicing our buses 

Our vehicles are inspected by our engineers at least every three weeks and maintained to much higher standards than the legal minimum, to ensure safety and comfort.

Free Wi-Fi 

All buses across Merseyside and South Lancashire are now fitted with W-Fi. (some buses may come without Wi-Fi but we aim to fit it within 4 weeks of the bus arriving with us)

Our environment 

We have 96 Euro 6 engine vehicles   which provides the latest high standards   of green emissions. 

We are further   investing in another 17 double deckers   in 2018

We recycle most of our waste, such as paper, litter, used oils, filters, batteries, parts etc. We also recycle the water that we use to wash our buses every night. Our average recycling rate is 100%!