Our Customers

Our customers are at the heart of what we do. Each year around 35 million passengers trust us to get them where they need to be. Whether it's Steve on his way to a job interview, using the bus for the first time in ages or Moira who's making her twice-weekly trip to see her grandkids, Finn taking the school bus or Jasmine heading back to university, our services are an important part of the community.

Our People

It's our people who make our service special. They do more than make the wheels go round; they are the very spirit of Stagecoach. From bus drivers, to engineers, cleaners and customer service staff, there are over 1100 of us working together locally to make sure we provide a fantastic service for our customers.

But it doesn't stop there. There are over 24,000 of us working together nationally to help us reach our goal of becoming the UK's favourite and most successful public transport company. That's a lot of people and creating an inclusive workforce is a responsibility that we take seriously. For instance, we're proud to say that the number of female bus drivers continues to grow each year and we celebrate diversity across the whole business.

The future of Stagecoach relies on supporting our country's young people. We've been at the forefront of championing apprentices in our workforce for years. Right now, there are over 1000 apprentices across our business in England, Scotland and Wales. Our apprenticeship scheme is award-winning and can help deliver the skills needed to support the new technologies and fleets of the future.

Our communities

Our mission has always been the same: connecting people and communities.

All of our depots are proud to be a part of day-to-day life in their community, whether it's getting to know the names and faces of regular customers or supporting local causes, we care about our communities.

We're proud to support a different charity each year, helping to fund important projects in our communities.

Our environment

It's never been more important to do the right thing when it comes to our environment. That's why we continue to tackle climate change and boost air quality with each new vehicle that enters our fleet.

It's about more than just our environmental responsibility on the road. Our company initiatives have helped cut buildings emissions by 21% and Stagecoach Group has been awarded the Carbon Trust Standard for measuring, managing and reducing our global carbon footprint.

Read more about our sustainability strategy and our drive to net zero.

Our services

Our mission for every journey is simple: get everyone safely where they need to be, every day.

If you’ve got a journey to take, we’ve got a service to help you make it. Our local buses are ideal for daily travel either for leisure or work. Even if you work a little further from home, our interurban services will help you get there.

When it comes to Education, we’ve got that covered, too, with dedicated school services, and great value travel to colleges and universities. Plus, our Stagecoach Solutions team can arrange travel for events, businesses and rail replacement.

We regularly review our safety procedures and place an emphasis on cleaning the areas of the bus in which you’re most likely to come into contact, to ensure you can travel safely with confidence

We’re constantly working hard to increase the quality, reliability and frequency of our bus services to offer car users a realistic transport alternative. Not only will this help with the usual congestion and car parking hassles, but it’ll also help the environment by taking more cars off the road.

Our vehicles

Locally, we have a fleet of 380 buses and coaches serving numerous towns and cities, you can see why we're one of the biggest public transport companies in the region. But did you know that we also have one of the most modern fleets? We're always investing in newer, greener buses.

Our tickets and tech  

We’ve made the bus journey simple for everyone and embraced the changes that have come into effect over the past 40 years. Tickets can be bought in advance on our website or app or paid for with contactless on board.

Don’t worry if that’s not your thing, we still accept cash. Plus, our fares are among the lowest of any national UK bus company. 

We know there’s no such thing as “one size fits all” so we offer a wide range of tickets so you, our customer, can choose the best value travel for you.

We’ve updated our website and app to make bus travel even easier. Catching the bus today, tomorrow or later? Our Plan your journey feature does exactly what it says on the tin so you can plan the date, time and route of your journey. Not sure where to wait for the bus? Use the website or app to find your nearest bus stop.  

We added a live map to our Stagecoach Bus App, letting you track where your bus is on the route and check if you’ve got time to grab a coffee before it arrives. Plus, our Busy Bus indicator on the app shows you when it’s the quietest time to travel. Forget time travel...this is travel for the 21st century.

Wherever you are in Merseyside, Cheshire and South Lancashire, Stagecoach MCSL operates convenient routes which cover the whole region, from Skipton to Preston, to Liverpool to Wirral and Birkenhead to Chester.

For more details of where we operate see our Guide to Fares table!