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Following changes to government guidance in England, from 19th July more seats are available on our buses and standing is allowed.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page. 

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About Stagecoach North East

We’re Stagecoach.


We're your environmentally friendly, local bus service connecting customers in Newcastle, South Shields, Sunderland, Hartlepool and Teesside. 

Did you know? We're also so much more... 

We’re one of the largest bus operators in the UK. Since 1980, we’ve run express and local bus services across the country and we continue to play an important role in helping people access work, education, health, shopping and leisure.

Our parent company, Stagecoach Group, also looks after megabus.com, our intercity coach company that connects communities across longer distances

We’re proud to be many things to many people. Pop into town on one of our local services. Heading off on a city break? We’ll get your journey off to a great start by connecting you with a local railway station. Need to find an easy, affordable way to help your staff get to work? Our Stagecoach Solutions team is ready to help.

We've achieved so much in the last 40 years and we’re proud of our go-getting spirit.

Contact Stagecoach in

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  • Head office and ticket enquiries

    Opening hours:

    Our switchboard is currently closed.

    Current service information is available via pre-recorded message.

    Telephone: 0191 566 0231

    To speak with a Customer Communications Assistant, please contact us via email or on Twitter.

    Email: [email protected]

    Twitter: @StagecoachNE (Monday - Friday, 09:00-17:00*)

     

    Disability Helpdesk

    Email: [email protected]

     

    Postal Address

    Stagecoach North East Head Office
    Wheatsheaf
    Sunderland
    SR5 1AQ

     

    Feedback

    We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

     

    *closed on bank holidays

    Follow us

    Follow us on Twitter @StagecoachNE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

    Please remember to include details of the route, date and time of the bus journey you were on.

     

    Lost Property

    If you have a lost property enquiry, please email or tweet us and remember to include details of the route, date and time of the bus journey you were on.

     

    Guide to tickets

    Please see our guide to tickets for a summary of our tickets and passenger types in the North East of England and if you still have a question, please call or email us.

     

    Legal Identity

    Busways Travel Services Limited, a company registered in England and Wales (Registered No. 2295227), whose registered office is One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW.

    Cleveland Transit Limited, a company registered in England and Wales (Registered No. 2546698), whose registered office is One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW.

  • Online sales help

    Smart card help

    For smart card enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

    Telephone: 0345 810 1000* or

    Email: [email protected]
     

    Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

    *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

    Paper ticket help

    For online paper ticket enquiries (eg VIP, 13 week and annual tickets) please contact us:

    Email: [email protected]

  • Timetable help

    Traveline

    If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

    They're open from 07:00 to 20:00 7 days a week.

    Telephone: 0871 200 2233*

    *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    Stagecoach head office

    If you still haven't found what you're looking for, please tweet or email our North East head office from 09:00 to 17:00, Monday to Friday.

    Twitter: @StagecoachNE

    Email: [email protected]

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