About Stagecoach in Oxfordshire

Key Facts May 2019 – April 2020

• 10.1 million miles operated
• 17.4 million passengers carried
• 551 employees 
• 168 buses and coaches
• 98.5% reliability
• 95% customer satisfaction
• 75.9% punctuality

Our staff 

We have a team of local people to help us, employing: 

• 450 drivers 
• 65 maintenance staff 
• 36 administrative staff, managers and supervisors 

Each year, our employees take part in an anonymous online staff survey. This year’s results revealed an employee engagement rate of 79% in 2019, a 4% increase on last year’s score and 9% more than company-wide score.

Our services

We have routes all over the county from Banbury, Bicester, and Witney to Wantage and Abingdon. 

Our buses also go as far as Brackley and the popular Oxford Tube coach service takes people to London 365 days a year.

Last year our buses travelled over 10.1 million miles.

We continue to seek ways to improve our services so that they provide what our customers are looking for and we work in partnership with  the local authority, Oxfordshire County Council on all bus matters.  

Our fares

We have a range of value for money tickets available.  You can select the best options for the journeys you want to make based on where and when you want to travel.

In 2012, we also joined the Oxford SmartZone  system. In Oxford you can purchase one ticket and take any Stagecoach, Oxford Bus Company or Thames Travel bus across the SmartZone city network. 

We also have a range of special tickets for students, young people  and jobseekers. 

Our buses

We run a fleet of 168 buses and coaches.

We have a mixture of buses from smaller single deck buses to larger double deck coaches and provide free Wi-Fi for all passengers.

In October 2019 we invested £5 million in 21 MMC E400 double deck buses for our Witney fleet. The Fleet introduced new onboard customer facilities including USB charging points, LED reading lights and audio and visual next stop bus announcements. The new investment replaced Witney's gold fleet which was introduced in 2009 onto the S1 and S2 linking West Oxfordshire to the City Centre.

Our environment

All Stagecoach in Oxfordshire buses and Oxford Tube coaches now run on B30 fuel - a fuel blend consisting of 30 per cent biofuel and 70 per cent standard diesel, cutting emissions by up to 22%. 

By the end of 2019/20, 76% of Stagecoach departures from Oxford City Centre were operated with buses fitted with Euro 6 engines.

Our Oxford city centre bus fleet is fully compliant with the requirements of the Oxford Low Emission Zone which was introduced in January 2014. 

Stagecoach was awarded the Christopher Ball Memorial Award for best performing company in Stagecoach UK Bus for our employees’ consistently strong eco-driving performance for the sixth year running.

In partnership with Oxfordshire County Council and other bus operators in Oxfordshire we submitted a joint bid to the DfT for their Electric Bus Town fund ‘Expression of Interest’. We continue to campaign that bus travel is a major part of the solution to congestion and pollution. In ‘normal’ circumstances a bus can carry around 70 car drivers and the average large family car is around 4.8 metres long. This means one bus can save more than 330 metres of traffic queues, helping reduce congestion and emissions and it is our ambition to help spread this message across the county.

Customer experience

Version 2 of the Stagecoach Bus App launched in October 2019 providing users with a new menu for easy navigation, new interactive map to track buses and improved function of existing features. These features include clear bus times with expected arrivals, simple journey planning, easy access to mobile tickets, ability to quickly save favourite buses, stops and journeys.

Before the onset of the pandemic, we started to explore QR Code technology to develop our mobile ticketing. This is an exciting project that we are keen to revisit once our services are back up and running to pre-Covid timetables.