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In line with the latest government guidance, we've put in place further measures in England to help customers practise social distancing. This includes limiting the available seats on buses.  

The safety of our customers and employees is our priority, so please avoid busy times, wear a face covering if you can, use contactless payment and take your litter with you.

For up to date information, see our Coronavirus page

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About Stagecoach in Oxfordshire

Stagecoach in Oxfordshire provides local bus services throughout Oxford City and Oxfordshire. It also operates the Oxford Tube coach service between Oxford and London. 

Our aim is provide safe, reliable, punctual, clean and comfortable services with good value for money range of tickets and fares. This annual report covers the year from May 2018 to April 2019.

You can also find out more about our parent company, Stagecoach UK Bus.

Download our Annual Report

PDF

Annual Report 2018 2019

PDF

Key Facts May 2018 – April 2019

  • 19.1 million passenger journeys 
  • 7.5 million miles operated 
  • 545 employees 
  • 173 buses and coaches
  • 98.9% reliability
  • 94% customer satisfaction
  • 86.9% punctuality

Our staff 

We have a team of local people to help us, employing: 

  • 449 drivers 
  • 60 maintenance staff 
  • 36 administrative staff, managers and supervisors 

 

We were awarded for our employees’ consistently strong eco-driving performance over the past year, which is measured by our GreenRoad system, designed to reduce CO2 emissions through safe and careful driving.

Our services

We have routes all over the county from Banbury, Witney and Bicester to Wantage and Abingdon.

Our buses also go as far as Brackley and the popular Oxford Tube coach service takes people to London all day, every day.

 Last year our buses travelled over 7.5 million miles. 

We continue to seek improvements both through rescheduling services and discussions with the local authority, Oxfordshire County Council. 

 

Our fares

We have a range of value for money tickets available.  You can select the best options for the journeys you want to make based on where and when you want to travel.

In 2012, we also joined the Oxford SmartZone  system. In Oxford you can purchase one ticket and take any Stagecoach, Oxford Bus Company or Thames Travel bus across the SmartZone city network. 

We also have a range of special tickets for students, young people  and jobseekers. 

Our buses

We run a fleet of 173 buses and coaches.

We have a mixture of buses from smaller single deck buses to larger double deck coaches used on our Gold services into Oxford. We also run a number of Hybrid buses on our city network. 

Keeping our buses clean and safe is a twenty-four hour job. Each bus is cleaned inside and out every day and every three weeks they get a full check by our engineering team. 

We provide free Wi-Fi for all passengers on our buses in the city, Oxford Tube and Stagecoach Gold services.

Our environment

All Stagecoach in Oxfordshire buses and Oxford Tube coaches now run on B30 fuel - a fuel blend consisting of 30 per cent biofuel and 70 per cent standard diesel, cutting emissions by up to 22%. 

By the end of 2018/19, 60% of Stagecoach departures from Oxford City Centre were operated with buses fitted with Euro 6 engines.

Our Oxford city centre bus fleet is fully compliant with the requirements of the Oxford Low Emission Zone which was introduced in January 2014. 

Stagecoach was awarded the Christopher Ball Memorial Award for best performing company in Stagecoach UK Bus for our employees’ consistently strong eco-driving performance for the third year running.

Moving forward we are working to continue to make improvements in line with the Stagecoach Group Sustainability Strategy .

      

Our community

In 2014, Stagecoach in Oxfordshire and Oxford Tube employees selected local organisation Helen & Douglas House to become our official company charity. 

Our staff take part in many activities throughout the year to raise money for the hospice including the annual Santa Run and the charity's Rainbow Run. Unclaimed lost property from our buses and coaches are also donated to Helen & Douglas charity shops.

  The hospice gives young people the chance to join in with fun activities and outings.  They get the chance to be with people their own age, whilst getting the specialist care and support they need. 

Follow us and tweet your questions and comments to @stagecoach_Ox.

  • Contact Stagecoach in

    Oxfordshire change area
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    • Head office and ticket enquiries

      Opening hours:  

      We are sorry but due to low staff numbers we are working with a limited support team today in customer services.

      Week commencing 6th April we will be able to support you as follows:

      Email or through social media from:

      • 09:00 to 14:00 Monday to Thursday
      • Saturday and Sunday and Bank Holidays including Christmas Day

      Telephone: 01865 772250   (currently closed)

      Fax: 01865 405500

      Email: [email protected]

       

      Disability helpdesk

      Telephone: 01865 772250 (currently closed)

      Email: [email protected]

       

      Postal Address

      Stagecoach in Oxfordshire, Horspath Road, Cowley, Oxford OX4 2RY

       

      Lost property

      We understand that leaving an item on a vehicle can be distressing and we will do what we can to support you to be reunited with your belongings.

      However, due to the current social distancing and travel restrictions in place for COVID-19 we are trying to limit the number people arriving in our depots.

      Please find details below for our temporary changes to our lost property process which will be in place until further notice:

      • Perishable items will immediately be placed in the bin and will not be returned
      • Phones and Wallets and other items will be booked in and locked away for at least 72 hours to limit the number of people touching these items. Please email [email protected] in the first instance to find out if we have your item and we can advise you further on an individual basis.
      • PLEASE DO NOT ARRIVE AT THE DEPOT TO COLLECT OR ENQUIRE ABOUT AN ITEM WITHOUT AN APPOINTMENT





      Follow us

      Follow us on Twitter to get services updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it’s good, or not so good):

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in Oxfordshire and if you still have a question, please call or email us.

       

      Legal identity

      Thames Transit Ltd and Midland Red (South) Ltd trade as Stagecoach Oxfordshire and Oxford Tube. 

       

      Registered Office: Thames Transit Ltd. One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 2272113) - Oxford and Witney depots;
      Midland Red (South) Ltd., One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 1556310) - Banbury depot
    • Timetable help

      Stagecoach head office

      If you still haven't found what you're looking for, please call, tweet or email our Stagecoach head office in Oxfordshire.

      Our customer service team are available to help:

      • 07:00 to 20:00 Monday to Friday
      • 08:00 to 19:00 Saturday and Sunday
      • 09:00 to 17:00 Bank Holidays
      • Closed Christmas

      Day Telephone: 01865 772250

      Twitter:

      Email: [email protected]

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg 13 week and annual tickets for 18 and under) please contact us:

      Telephone: 01865 77 22 50 or

      Email: [email protected] 

       
      To view opening times please  look at the Head Office and ticket enquiries link above.

       

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