Key facts May 2017 – April 2018
- 27 million passengers
- 20.1 million miles operated
- 1003 employees
- 375 vehicles
- 99.7% reliability
- 5.6 million investment
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We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.
We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.
You must wear a face covering throughout your journey, unless you are exempt. Find out more on our travelling safely pages for England, Wales and Scotland.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Find out how Stagecoach West Scotland operates. You’ll discover information on our passengers, staff, services, fares, fleet, environment and community initiatives.
We run safe, reliable, clean, punctual and comfortable local bus services throughout Ayrshire and Arran, Dumfries and Galloway and parts of Lanarkshire. We also have a network of express services into Glasgow City Centre.
You can also find out more about our parent company, Stagecoach UK Bus.
Set your location for services and tickets only in your area
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Telephone: 07736 892 253
Email: [email protected]
To find out more about getting your mobility scooter approved as suitable for travel by bus, please read the Confederation of Passenger Transport (CPT) guidance
For more information on our wheelchair accessible vehicles go to our Conditions of Carriage.
Journey Assistance Cards are available if you need a bit more help when using the bus. Find out more about our Journey Assistance Programme.
Our switchboard is currently closed due to the ongoing Covid-19 situation.
For timetable and journey planning info you can call Traveline Scotland on 0871 200 2233 *
Or email us at: [email protected]
*calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
If you'd like more information on our wheelchair accessible vehicles please contact 07736 892 253 or email [email protected]
Customer Services, Stagecoach West Scotland, Sandgate, Ayr, KA7 1DD
Please note that office staff are working from home in line with government guidelines and therefore, at this time we will only be able to respond to enquiries we receive via Twitter and Email.
We really value your opinion on how we are doing - please feel free to drop us an email or write to us.
If you have specific feedback about your service, please use this form to provide feedback
To find out how to promote your brand on Stagecoach buses anywhere within the UK, please visit Global or call them on 0800 808 5619.
To advertise on our bus tickets, please visit Ticket Media or call them on 0800 028 6778.
Follow us on Twitter @StagecoachWScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).
Please remember to include details of the route, date and time of the bus journey you were on.
Please see our tickets page for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.
Western Buses Ltd, trading as Stagecoach West Scotland, Stagecoach Western and Stagecoach Glasgow. Registered Office: 10 Dunkeld Road, Perth PH1 5TW. Registered in Scotland No.131237.
If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.
They're open 24 hours a day, 7 days a week.
Telephone: 0871 200 22 33*
*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
If you still haven't found what you're looking for please tweet or email our Stagecoach West Scotland head office from 09:00 to 17:00, Monday to Friday.
Twitter: @StagecoachWScot
Email: [email protected]
For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000* or
Email: [email protected]
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
For online paper ticket enquiries (eg unirider) please contact us:
Email: [email protected]