About Stagecoach in West Scotland

Key facts May 2017 – April 2018

• 27 million passengers 
• 20.1 million miles operated 
• 1003 employees 
• 375 vehicles 
• 99.7% reliability 
• 5.6 million investment

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Our passengers

During the year, we carried 31 million passengers. We actively encourage our customers to give us feedback and received 2,462 complaints. This equates to one in every 12,875 journeys. 

We always meet our strict industry code of practice and investigate every complaint we get. These are always fixed and logged to prevent them happening again. 

We introduced Twitter  in summer 2014 to give our customers up to the minute service information and to answer any customer queries.

Our staff

We are a major employer in the local economy with 1003 staff of which 766 are drivers, 153 are engineers and cleaners and 85 are administration and managerial staff. The majority of our employees live within the local communities in which our buses operate.

We are committed to staff training.  Over the past year, we have recruited 135 new drivers. Our drivers attend classroom training courses during the year as part of their Certificate of Professional Competence. We are also active in getting more young people into our company through the Stagecoach Apprenticeship Scheme, and we currently employ 10 engineering apprentices within the local community.

Our services

We operated a total of 20 million miles over the last year, over some 1.2 million journeys. Our key measure of performance is the reliability and punctuality of our journeys.

In the past year, we operated 99.7% of our scheduled services, of scheduled journeys that we did not operate, 0.2% was due to factors within our control such as driver and vehicle allocation and 0.1% was due to factors out of our control such as bad weather, road closures and vehicle congestion.

Our fares

We offer value for money bus fares and ticket options including standard single fares and unlimited travel zone tickets. We also have a range of special tickets for students

 

•  Stagecoach smartcard  - this electronic card replaces paper tickets by storing megarider tickets for use on the bus 
• Stagecoach Bus App - the mobile App has all you need in one place - journey planning, live bus information in real time  and mobile bus tickets.

Our fleet

We operate a fleet of 375 buses and in the past year, we have invested £5.6 million in 27 new buses for local areas, all of which are fully accessible and meet the latest Euro emission standards.

Our vehicles are inspected by our engineers approximately every 28 days, and maintained to a much higher standard than the legal minimum to ensure safety and comfort. Every vehicle is cleaned internally and externally on a daily basis. 

Our environment

We used over 14.8 million litres of fuel last year.  On the mainland, we run on ultra-low sulphur diesel with 30% sustainable bio content.  In addition we use high tech fuel additive Envirox to further reduce fuel consumption and emissions. 

In Kilmarnock we operate 8 buses that run on 100% biofuel from sustainable sources such as recycled cooking oil. 

As part of our annual Green Week initiative we introduced a 'Make A Difference' Grant. We were delighted to donate £500 to the Three Towns Growers in Ardrossan who were selected as the winners of the Make A Difference grant set up in 2017. 

Our community

We work closely with local community groups throughout our operating area on a number of projects. One of our key initiatives is our Youth Express.

We were presented with a silver award at the 22nd annual UK Bus Awards as recognition for the benefits the Youth Express brings to the local community. The mobile youth club visits rural communities across Ayrshire providing a friendly environment for young people to meet. 

Our Kilmarnock Depot welcomed customers and bus enthusiasts for a depot open day in April. Visitors were able to go behind the scenes and had the chance to see a selection of modern and vintage vehicles which were on display. Thanks to fund raising efforts on the day we were able to present the National Autistic Society of Scotland with a cheque for £2000.