About Stagecoach in West Scotland

Key facts May 2015 – April 2016

• 31 million passengers 
• 21 million miles operated 
• 1000 employees 
• 405 vehicles 
• 99.8% reliability 
• 4.4 million investment

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Our passengers

During the year, we carried 31 million passengers. We actively encourage our customers to give us feedback and received 2,462 complaints. This equates to one in every 12,875 journeys. 

We always meet our strict industry code of practice and investigate every complaint we get. These are always fixed and logged to prevent them happening again. 

We introduced Twitter  in summer 2014 to give our customers up to the minute service information and to answer any customer queries.

Our staff

We employ a highly skilled and diverse work force, which includes: 

• 782 drivers 
• 144 engineers and cleaners 
• 74 administrators, supervisors and managers 
• 14 engineering apprentices 
• 5 apprentices through a partnership initiative with The Prince’s Trust

Our services

We always monitor our performance and we're constantly trying to improve. 

 During the year, we ran 99.8% of all scheduled services and 95.3% operated within 5 minutes of their scheduled time.

Our fares

We offer value for money fares and ticket options including standard single fares and unlimited travel zone tickets. 

 We also have a range of special tickets for students,  young people and jobseekers. 

In the last year, we’ve introduced a range of new tickets: 

•  Stagecoach smartcard  - this electronic card replaces paper tickets by storing megarider tickets for use on the bus 
• Kids Go Free program – allows under 16s to travel for free when travelling with a fare-paying adult 
•  a new range of dayrider tickets across our network – including additional adult tickets, student and group dayrider tickets

Our fleet

We have a fleet of 405 buses and coaches. We maintain them to much higher standards than the law requires. 

 Our vehicles are inspected at least once every three weeks and cleaned inside and out every day. 

 In the past year we have invested £4.4m in 23 new buses for local areas, all of which are fully accessible and meet the latest Euro emission standards. We recently introduced 15 new buses on our Cumbernauld to Glasgow routes.

Our environment

We used over 13 million litres of fuel last year. On the mainland, we run on ultra low sulphur Diesel with 30% sustainable bio content, in addition we use high tech fuel additive Envirox to further reduce fuel consumption and emissions. 

 In Kilmarnock we operate 9 buses that run on 100% biofuel from sustainable sources such as recycled cooking oil. 

During Green Week we work with local primary schools to promote our getting greener together UK Bus Campaign.

Our community

We run a mobile youth club in Ayrshire called Youth Express and one in Glasgow called the Wee Gee. 

 They're really fun for kids and educational too. As well as playing video game consoles, kids can also learn about anti-vandalism and safety. 

We work closely with the NHS to promote services to hospitals within our area in particular the new Queen Elizabeth University Hospital where we attend travel information sessions and offer discounted tickets to staff.

We also signed up to the Breastfeed Happily Scheme to let our customers know that they can breastfeed on our services or within our premises.