About Stagecoach Yorkshire and Chesterfield

Key facts: May 2014 – April 2015

• 46.6 million passenger journeys 
• 20.1 million miles operated 
• 1,177 employees 
• 423 buses 
• 99.1% reliability 
• 93% punctuality

Follow us and tweet your questions and comments to @stagecoachyrks. 

Our passengers

We carried 46.6 million passengers last year. 

We have a Twitter account to communicate with passengers and inform them of service updates. This account now reaches 4,264 people with more following every day. 

We encourage customers to make comments and suggestions about our services and over the year.

We received 3,054 comments, or one for every 15,259 passengers. We listen to all suggestions and have made lots of changes to our services as a direct result of customer feedback. 

We always meet our strict industry code of practice and investigate every complaint we receive. If we're at fault we offer a refund or a complimentary ticket and take action to stop the problem from happening again.

Our staff 

We're a major local employer and currently have: 

• 971 drivers 
• 161 engineers and cleaners 
• 45 supervisors and managers 
• 7 apprentices 

We’re very proud that two of our apprentices have previously won awards at the Stagecoach National Awards. Sam Harris won Apprentice of the Year 2013 and Matthew Mallison secured second place. 

We invest in our staff and give them the best training possible. All our drivers have passed the five stages of their Certificate of Professional Competence (CPC). 

 Also, our supervisors and managers have all passed the relevant training courses for their various professions.

Our services

This year, we covered 20.1 million miles and our buses ran 99.1% of their scheduled services. Also, 93% of our services ran within five minutes of their scheduled times 

We're always trying to improve, and we work closely with local highway authorities to provide a better service.

Our fares

We offer value for money fares and ticket  options, including standard single fares and unlimited travel zone tickets. 

We also have a range of special tickets for students,  young people and jobseekers.

We froze many ticket prices last year. We increased some ticket prices slightly to cover rising costs and investment in new vehicles and equipment.

Our fleet

We've heavily invested in our fleet of 423 buses, all of which now provide easy access for the elderly, disabled and passengers with buggies. 

We run forty hybrid electric double decker buses in Sheffield, which use 30% less fuel than traditional buses. 

Over 100 of our buses have free wifi on board. 

Servicing our buses

The average age of our fleet is an industry-leading 6.9 years. All of our vehicles are inspected by our engineers at least every three weeks. 

Our vehicles are maintained to much higher standards than the legal minimum and cleaned daily.

Our environment

Over the year, we achieved an average fuel consumption of 7.7 miles per gallon. 

We're always improving fuel consumption and have our drivers complete the Safe and Fuel-Efficient Driving course. 

We've installed the Green Road system on our buses to help monitor and develop our drivers and improve fuel economy. 

We run forty hybrid electric double decker buses in Sheffield, which use 30% less fuel than traditional buses and produce a third less carbon emissions. 

Our fleet runs on low sulphur diesel to reduce pollution and improve energy consumption throughout Yorkshire, Chesterfield and Derbyshire. 

Our engines consistently meet the rising Euro standards of exhaust emissions, with 84% of vehicles meeting at least Euro 3 standard. 

 We're the first operator in South Yorkshire to earn a four-star rating in the Care4Air Eco Stars Fleet Recognition Scheme. 

We've also achieved Carbon Trust Standard for our energy consumption and have started a five year programme to reduce CO2 levels. 

We recycle 70% of our waste and we also recycle the water we use to wash our vehicles every night.