About Stagecoach Yorkshire and Chesterfield

Key facts: May 2016 – April 2017

• 44.6 million passenger journeys 
• 20.2 million miles operated 
• 1,189 employees 
• 403 buses 
• 99.4% reliability 
• 93.1% punctuality

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Our passengers

In total our customers made 44.6 million journeys on   our buses over the year.

We encourage our customers to make comments and suggestions about our services. Over the last 12 months   we have received 2804 complaints, equivalent to one   complaint for every 15893 passenger journeys. 

We comply   with the industry code of practice and every complaint is   thoroughly investigated. 

Every suggestion or comment on   possible improvements is considered and often changes to   services, tickets, routes and timetables have been made to   take into account feedback from our customers.

Over the last year, we have launched mobile tickets available   on the Stagecoach bus App to make it even easier for   customers to buy their tickets, track their bus and find out   all then need to know about catching the bus.

Our staff 

We are a major employer in the local economy with 1189 staff, 936 of whom are drivers, based at 5 depots in Barnsley, Rotherham, Chesterfield and two locations in Sheffield.

The majority of our staff also live within the local communities in which our buses operate.

All of our drivers have a Certificate of Professional Competence (CPC). They also receive other training,

including customer care, cycle awareness and disability awareness.

2016 also saw us welcome two new Directors to Stagecoach Yorkshire. Matt Davies took up the post of Managing Director in July 2016. Just a few months later we were joined by Dave Heptinstall, Engineering Director in October 2016.

Our engineers have skilled qualifications, and we are active in getting more young skilled people in our company each year through the award winning Stagecoach Apprenticeship programme. 

Our supervisors and managers have all completed relevant training courses for their roles. Many of our staff have shown an impressive commitment and loyalty to Stagecoach. Each year we hold Long Service Awards and in 2016/17 36 of our staff achieved milestones of between 20

and 50 years’ service with us, representing a total of 774 years service.

We are proud of our employees for both their work performance and their individual achievements.

We currently employ 9 Apprentice Engineers who continue to be a huge asset to our company and our engineering team. In 2016, Matthew Sanderson from our Ecclesfield depot was awarded first place in the National Stagecoach

Apprentice of the Year awards (Year two category), winning him a trip to visit the Scania Factory in Sweden.

We have an annual Bus driver of the Year competition where the three highest scoring members of our driving staff are put forward to take part in the national final held in Blackpool.

Our services

Our services covered a total of 20.2 million miles over the year.

Our key measures of performance include the reliability and punctuality of our services. We operated 99.4% of all our journeys.

All of our buses are fitted with automatic vehicle location technology. In the past year, 93.1% of our services started their journey within five minutes of their scheduled time and we achieved an 86.3% mid-point punctuality score. Traffic congestion and roadworks are the most common reason for delays.

We have dedicated staff based in the Urban Traffic Control offices in Sheffield who work closely with our local authority partners to ensure that buses are running on time and any services that experience delays or disruption are dealt with swiftly and

effectively so as to minimise any potential disruption to the service and our customers.

We continue to seek improvements both through rescheduling our services and in discussions with our local highway authority partners. In 2016/17 we made many timetable changes to improve punctuality, which we know is very important to our customers.

During the year, new bus partnerships were launched in Doncaster (in May 2016) and Barnsley (in January 2017).

These complemented the existing partnerships in Sheffield and Rotherham. Through partnership, we are working together with other bus operators, the local authorities and SYPTE to provide better buses and value for money multi bus operator tickets for local communities. 

Our fares

We offer value for money fares and ticket  options, including standard single fares and unlimited travel zone tickets. 

We also have a range of special tickets for students,  young people and jobseekers.

Our fleet

We operate a fleet of 403 buses, which include:

 • 36 hybrid electric buses

 • 30 buses with Euro 6 engines

In the last year we invested £2.9 million in 16 new buses with Euro 6 engines which reduce carbon emissions dramatically and add to our fleet of efficient, modern buses Our average fleet age is 7.2 years, ahead of the government target of 8 years. All our buses use bio diesel which contains 30% recycled from waste products.

Almost all of our vehicles are fitted with CCTV (with audio recording facilities) and 122 have free Wi-Fi for the added convenience of our customers.

Servicing our buses

All our vehicles are inspected by our engineers every 28 days, and maintained to the highest standards to ensure passenger safety and comfort. Every vehicle is cleaned at the end of each day. This process is supported by our inservice cleaning teams operating at Barnsley Interchange during the daytime.

Our environment

We continue our aim to become a greener, smarter bus operator; not just on the road but in our depots, workshops, offices and canteens.

Stagecoach Group has achieved the Carbon Trust Standard for reducing energy consumption, and continues to have a challenging CO2 reduction programme.

Our hybrid electric buses and new buses with the latest Euro 6 engines are designed to maximise fuel efficiency.

The rest of our fleet runs on B30 diesel which has only 70% carbon content. Our engines are fitted with controls which optimise fuel consumption. Every bus is fitted with technology that gives drivers instant feedback on their driving and allows us to better assess performance.

In 2015 we installed over 100 solar panels on the roof of our Chesterfield depot. Throughout this year we have seen these solar panels contribute over 44% of the electricity used at the Chesterfield depot.

We have a stringent recycling system in all of our depots.

We currently recycle 78% of the waste we produce, from scrap metal to waste paper.

Our Community