About Stagecoach East Scotland

Key facts 2023 – 2024 

• 28.7m passenger journeys
• 25.1m miles operated
• 1296 employees
• 477 buses and coaches
• 99% reliability (99.2% excluding storm Babet)
• £1m investment

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Our passengers 

• 28.7m pax, 5914 complaints, equivalent to one complaint for every 4864 passenger journeys.
• PSC open between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday.

Our employees

• 1296 staff - 950 drivers / 185 engineers / 41 trainee drivers, instructors, trainers / 60 operations support staff / 25 engineering support staff / 35 support function staff (use drivers, engineers, 41 trainees, instructors and trainers and 120, administration, management and support staff.
• 238 new recruits
• PCV licences 106 gained and 122 CPC qualifications
• 1 new Engineering Apprentice and 2 Trade ups (a specially developed training programme for people within the business to progress within engineering – usually taken forward by drivers.

All our staff have the benefit of our Group pension scheme with employer contributions. If you would like to work for us, please take a look at our latest vacancies.

Our services 

• 25.1m miles operated
• 99% of scheduled services
• The 1% that didn’t operate is due to several factors, this can be due to weather or road conditions, traffic incidents and diversions, all out with our control, or vehicle breakdowns, driver shortages etc.  If we exclude the impact of Storm Babet for example, we operated 99.2% of all scheduled mileage in the year. (in place of the breakdown of internal/external lost mileage)
• Monitored 91.54%

Our fares

We offer value for money fares and tickets, including standard single fares and unlimited travel zone tickets. During the year we extended a number of ticket zones to cover wider geographical areas and therefore reduce ticket prices for thousands travelling in those areas.

For students, children, groups and jobseekers and we accept U22 and Over 60 and disabled concession passes on board all of our services. (link to find out more).

In October 2023 we scrapped our ‘peak’ fares, reducing the cost of a commute with our day return tickets now valid all day.

We work with several large businesses on bespoke ticketing schemes, providing discount to their employees and these effective partnerships have increased bus use locally, eased pressure on car parking and contributed to sustainability targets for the employers and for Stagecoach.

Our fleet

• 477 buses and coaches
• £1m on 4 double deck vehicles for Blairgowrie depot

Our environment

We are rightly proud of our green status within Stagecoach East Scotland. We now operate 33 fully electric vehicles, 8% of our fleet is now operated by EVs with more E100s on the way this autumn for Glenrothes depot to operate the Kirkcaldy town services, and to add to Perth fleet. As part of the ScotZEB2 funding consortium we have more on the way in 2025 too.

The electric buses introduced to Perth and Dunfermline mean that the full city network is operated by EVs, significantly improving air quality and comfort in these areas.

We fully comply with LEZ schemes in Dundee, Edinburgh and Glasgow with 70% of our fleet being Euro VI or above.

We used 11.7m litres of diesel at an average of 8.01 miles per gallon. All our drivers have completed a fuel-efficient driving course and onboard technology measures their ‘eco performance’, providing traffic-light style feedback for the driver. 171 drivers in East Scotland achieved Master Fleet Elite status, which recognises their exceptional driving standard through a prestigious global performance management programme.

We are involved in a free fleet recognition scheme, ‘ECO Stars’, which assesses fuel efficiency and emissions. We were awarded a 5* rating for the scheme and were the first operator to receive the high rating in Scotland and just the second in the UK. 

Read more about our sustainability strategy and our drive to net zero

Our community

We are a major employer in the local community and enable thousands of people to go about their daily activities. We work closely with employees to support their charity fundraising efforts and community events.

On Saturday 22^nd June, we attended the Dunfermline Children's Gala at Pittencrieff Park, giving away freebies and showcasing one of their Electric Vehicles. We also donated £1 to charity from every journey that was made into Dunfermline  on the day of the Gala, encouraging public transport to the event. A total of  4420 travelled into the city on the day of the Gala and the donation was split between The Dunfermline Children’s Gala and the Peacock Sanctuary charity with both charities receiving £2210 each. Read more here. 

In partnership with The Rotary Club of Buckhaven & Methil we transported a group of children in the local area to visit Cairnie Fruit Farm for free. This provided local children, who may not ordinarily have got the chance to go on an excursion to a local attraction, to have a fun day out without worrying about entry fees or travel arrangements, thanks to The Rotary Club and Stagecoach. Read more here. 

Our success

For the National Transport Awards 2023, we have been nominated in the “Best Bus Service” category for their service 99, a frequent service between Dundee and St Andrews which runs at least every ten minutes, allowing travel around St Andrews, to/from Leuchars rail station and to Dundee in under 30 minutes. The winners will be announced in October. 

In June 2024, we received three special commendations at the Scottish Transport Awards. They were Excellence in Travel Information and Marketing for our Bussed It Bossed youth campaign, Best Bus Service for our Fife to Edinburgh JET747 service and the Frontline employee of the year for Colin Hunter from our Dunfermline Depot. Read more about the awards here. 

The inaugural Stagecoach Excellence Awards took place in February 2024 with Neil Graham from our Dunfermline Depot picking up the top award the Pride of Stagecoach award. Read more about Neil's win here.