About Stagecoach East Scotland

Key facts May 2015 – April 2016 

• 35 million passengers journeys 
• 30 million miles operated 
• 1,320 employees 
• 518 buses and coaches 
• 99.8% reliability 
• £9.7 million investment

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Our passengers 

During the year, we carried a total of 35 million passengers. In the same time, we received 3515 complaints about our services, equivalent to  one complaint for every 10,013 customer journeys. 

 We always meet our strict industry code of practice and investigate every complaint we get, and take appropriate action to avoid the problem recurring.

Our staff

We are a major employer in the local economy. Our staff includes: 

•  1041 drivers 
• 195 engineers 
• 141 administration and managerial staff

We are committed to staff training, and over the past year, we have recruited and trained 177 staff. Our staff are trained to focus on passenger safety, comfort and courtesy. All our drivers have completed the full five stages of their Certificate of Professional Competence (CPC).  All our staff have the benefit of our Group pension scheme with employer contributions.

Our services 

It's important to us that our services are reliable and punctual. This year, we operated 99.76% of all scheduled journeys, covering 30 million miles. 

 We monitor our buses for punctuality and 93.8% arrived within five minutes of their scheduled times. 

 We never stop trying to improve. We use feedback from passengers and local highway authorities to help us reschedule our services.

Our fares

We offer value for money fares and tickets, including standard single fares and unlimited travel zone tickets. 

 We also have a range of special tickets for students, young people and jobseekers. 

Our fleet 

We have a fleet of 518 buses and coaches. We have invested £9.7m in 49 new vehicles for local areas, all of which are fully accessible and meet the latest Euro emission standards. 

This means that 96% of our fleet is now made up of fully accessible vehicles and we are well on target for meeting the government target of fully accessible double deck fleets by 2017. Within our fleet we also operate a network of luxury coaches for our express routes. 

Our environment

We are rightly proud of our green status within Stagecoach East Scotland. We operate 10 electric-hybrid buses in Perth and in May 2015, introduced 18 Volvo B5LH electric-hybrid double deck buses for the Tayway route 73. With Euro VI engines, the buses offer the latest technology for an electric-hybrid, as well as stop/start technology and are reducing emissions by over 30%. 

We used 16 million litres of diesel last year at an average of 8.43 miles per gallon. All our drivers have completed a fuel-efficient driving course and onboard technology measures their ‘eco performance’, providing traffic-light style feedback for the driver. 

We are  involved in a free fleet recognition scheme, ‘ECO Stars’, run by Dundee City Council for our services operating in Dundee to assess fuel efficiency and reduce emissions. We were awarded a 5* rating for the scheme and were the first operator to receive the high rating in Scotland and second in the UK.