Q. Can I buy group/family tickets?
A. No. The discounts are only available for your own travel requirements but our group/family tickets are already great value.
Q: Will I need to show any employment ID when I board the bus?
A. No, you can only buy the discounted tickets on the exclusive app so there’s no need to show the driver your ID.
Q. I’ve been getting access to the discounts for the past few months but now I can’t see the tickets.
A. Ever wanted to be part of an exclusive club? Well, now you are and to make sure that only eligible people get to make use of the great ticket offers, we need you to validate your account every three months. It’s easy to revalidate your account, just get a new link from your employer and follow the steps to update your access.
Q: If my phone battery dies while I’m at work will I still be allowed on the bus to get home?
A. No, our driver needs to see the valid ticket on your phone so you should make sure that yours has enough charge before getting on the bus.
Q. I’ve lost/changed my phone, can I transfer my ticket?
A. Not if the ticket is already active. If you’ve got unactivated tickets on your lost/old phone, you can download them on your new device.
Q. The link I got from my employer doesn’t work
A. Get in touch with us at [email protected] and we’ll get this sorted.
Q. I no longer work for the company, can I still get discounted travel?
A. Unfortunately not, but check to see if your new company has signed up. And if they haven’t,
tell them what they’re missing!
Q. If I buy an annual ticket and I leave my job with my employer, will my ticket still be valid?
A. This will depend on the agreement between us and your employer. If you’ve paid the full ticket amount yourself then you’d normally be allowed to keep your ticket until it’s expired. If you’re asked to give up the remaining portion of your ticket then the remaining value would normally be refunded to you.
Q. Does the discount work with other bus operators?
A. Our agreement is with you and your employer so we can’t extend it to other operators in your area.
Q: I have a discount code, can I use it for these tickets?
A. The tickets are already discounted so you can’t combine it with another special offer.
Q. I’ve heard from my employer that I can get discounted tickets but I’m not sure how to access them?
A. You heard correctly! Just tell your employer that you’d like to sign up and they’ll give you a link to the exclusive app.
Q. How do I find out where (and when?) I can use my ticket?
A. You can find the terms and conditions for your ticket on the app.
Q. What types of tickets are available for discounted travel?
A. There are a variety of tickets available depending on the area you’re based in. Check with your organisation for more details.